Cascades Casino North Bay

Cascades Casino North Bay Review

Cascades Casino North Bay is a modern and vibrant entertainment complex located in the heart of North Bay, Ontario, Canada. Opened on March 9, 2022, this casino quickly became a popular destination for locals and tourists alike, offering an exciting blend of gaming, dining, and community engagement. Operated by Gateway Casinos & Entertainment Limited, Cascades Casino North Bay is part of the broader Cascades Casino brand, which includes several other properties across Canada, emphasizing a high-quality and consistent experience for visitors.

Cascades Casino North Bay: A premier entertainment destination offering a wide variety of games, dining options, and exciting promotions in a welcoming atmosphere

Location

The casino is conveniently situated at 300 Pinewood Park Drive, North Bay, making it easily accessible to residents and travelers exploring the region. North Bay itself is a picturesque city located in northeastern Ontario, known for its stunning natural landscapes, including Lake Nipissing and nearby forests. This prime location allows the casino to serve as both a local hotspot and a tourist attraction.

History and Development

Cascades Casino North Bay represents a significant investment in the community, with its construction bringing job opportunities and boosting the local economy. The project was initiated as part of Gateway Casinos’ broader expansion strategy, aiming to enhance the entertainment landscape in Ontario. Following delays due to the COVID-19 pandemic, the casino officially opened its doors in early 2022, marking a new chapter in North Bay’s leisure and tourism industry.

Licensing and Regulation

The casino operates under the regulation of the Alcohol and Gaming Commission of Ontario (AGCO), ensuring compliance with all legal and ethical standards. Gateway Casinos, the parent company, is a trusted name in the Canadian gaming industry, known for its commitment to responsible gambling and transparent operations.

Connection to Other Cascades Casinos

Cascades Casino North Bay is part of the larger Cascades Casino family, which includes locations in Ontario and British Columbia. The brand is recognized for its consistent quality across all properties, combining modern gaming experiences with exceptional dining and entertainment options. Each casino under the Cascades umbrella maintains a unique connection to its local community while upholding the same high standards of service and hospitality.

Gaming Options at Cascades Casino North Bay

Cascades Casino North Bay offers a diverse array of gaming experiences designed to cater to both novice and seasoned players. The casino’s gaming floor is equipped with a variety of slot machines, live table games, and electronic gaming options, ensuring an engaging experience for all visitors.

Slot Machines

The casino features 277 slot machines, providing a wide selection of games to suit different preferences. Players can enjoy popular titles such as:

• Wheel of Fortune
• Lightning Link
• Smokin’ Hot Stuff
• Quick Hits
• Blazing 7s
• Double Diamond
• China Shores

These machines accommodate various betting ranges, from penny slots to high-limit wagers, appealing to a broad spectrum of players.

Table Games

For enthusiasts of traditional casino games, Cascades Casino North Bay offers six live table games, including:

• Blackjack
• Ultimate Texas Hold’em
• Mississippi Stud
• Double Zero Roulette

These tables provide an interactive gaming experience with professional dealers, creating an authentic casino atmosphere.

Electronic Table Games

The casino’s electronic gaming area features 10 interconnected stations, delivering a high-energy environment for popular games such as:

• Blackjack
• Roulette
• Baccarat
• Three Card Poker

These electronic tables combine the excitement of traditional games with modern technology, offering a unique gaming experience

ascades Casino North Bay provides a comprehensive gaming environment with a wide range of slot machines, live table games, and electronic gaming options, all complemented by a rewarding loyalty program to enhance the overall player experience.

Payment and Withdrawal Methods at Cascades Casino North Bay

Cascades Casino North Bay provides patrons with several convenient options for managing funds during their visit.

Deposit Methods

Guests can fund their gaming activities through the following methods:

• Cash: Direct cash transactions are accepted at gaming tables and slot machines.
• Credit and Debit Cards: Major credit and debit cards are accepted for purchasing gaming chips or loading funds onto membership cards.
• Bank Transfers: Some services may allow for bank transfers; it’s advisable to check with the casino for specific details.

Withdrawal Methods

Winnings can be collected through:

• Cash Payouts: Immediate cash withdrawals are available at cashier cages.
• Bank Card Transfers: Funds can be transferred back to the player’s bank card; processing times may vary.
• On-Site Expenditures: Winnings can be used directly within the casino for services such as dining at the on-site restaurant, MATCH Eatery & Public House.

Restrictions and Considerations

• Identification: Valid government-issued photo ID is required for all transactions.
• Age Requirement: Patrons must be at least 19 years old to participate in gaming activities.
• Transaction Limits: Specific minimum and maximum transaction amounts may apply; patrons should inquire directly with casino staff for detailed information.
• Self-Exclusion Policies: Individuals who have self-excluded or are trespassed are prohibited from participating in gaming activities or promotions.

For the most current information on payment and withdrawal options, guests are encouraged to contact Cascades Casino North Bay directly or visit the Guest Services desk upon arrival.

Loyalty Programs, Promotions, and Bonuses at Cascades Casino North Bay

Cascades Casino North Bay offers a variety of loyalty programs, promotions, and bonuses to enhance the gaming experience for its patrons.

My Club Rewards Program

The My Club Rewards program is a complimentary membership that allows players to accumulate points while engaging in their favorite slot machines and table games. These points can be redeemed for various rewards, including free play, dining discounts, and exclusive event invitations. Enrollment is straightforward; guests can visit the Guest Services desk with valid identification to sign up.

Current Promotions

Cascades Casino North Bay regularly hosts a range of promotions to provide added value to its guests. Some of the current offerings include:

• Ladies Night: Held on the 1st and 3rd Wednesday of each month from 5 PM to 9 PM, this event offers participants a chance to win a $100 prize pack, with draws occurring weekly at 8 PM. The first 50 ladies receive a special gift.
• Holiday Giftaway: Running from December 1 to 22, this promotion features over $350,000 in prizes, including cash, gift cards, appliances, and more. Daily draws take place at 7 PM, with additional hot seat draws every Thursday and Friday.
• Lucky Lotto Bonus: From November 18 to December 30, guests can redeem a winning OLG lottery ticket and earn a 10% bonus in free play. This offer is available at the Lottery Service Desk.
• MATCH Gift Card Bonus: Until December 31, 2024, for every $50 Match Eatery & Public House gift card purchased, patrons receive a $10 bonus card.
• Give Us Your Email: Guests who provide their email address receive $5 in free play. New My Club Rewards members receive an additional $5 in free play.

Daily Features and Events at MATCH Eatery & Public House

The on-site restaurant, MATCH Eatery & Public House, offers daily specials and events to enhance the dining experience:

• Daily Features: Each day presents unique specials, such as “The Reel Deal Fish & Chips” on Mondays and “Food Truck Tacos & Tots” on Tuesdays, accompanied by discounted beverages.
• Happy Hour: Available every day from 3 PM to 6 PM and 9 PM to close, featuring discounted food items, half-price wines, reduced prices on craft beers, and highballs.
• Trivia Night: Guests can test their knowledge during Trivia Night events, enjoying an evening of fun, food, and camaraderie.

Dining Options at Cascades Casino North Bay

Cascades Casino North Bay offers a variety of dining experiences to cater to diverse tastes, ensuring that guests can enjoy exceptional meals alongside their gaming activities.

MATCH Eatery & Public House

MATCH Eatery & Public House combines the welcoming atmosphere of a neighbourhood pub with the vibrant energy of a sports bar. The menu features a wide array of comfort foods, including burgers, wings, and other classic dishes. Guests can also enjoy a selection of beverages, from local craft beers to signature cocktails. The establishment is family-friendly, welcoming guests of all ages. Additionally, MATCH boasts a spacious outdoor patio equipped with features like cooling misters for hot days and outdoor fireplaces for cooler evenings, providing a comfortable dining experience across three seasons.

Summit Bar

Situated at the heart of the casino floor, Summit Bar offers a convenient spot for guests to enjoy a variety of beverages without stepping away from the gaming action. The bar provides a selection of cocktails, beers, and non-alcoholic drinks. With multiple high-definition screens, it’s an ideal place to watch live sports events while enjoying a drink.

These dining venues at Cascades Casino North Bay are designed to enhance the overall entertainment experience, offering quality food and beverages in settings that cater to both relaxation and excitement.

Entertainment and Nightlife at Cascades Casino North Bay

Cascades Casino North Bay offers a vibrant entertainment scene, combining gaming excitement with diverse events and promotions to ensure a memorable experience for all guests.

Live Table Games

The casino features six live table games, including Blackjack, Ultimate Texas Hold’em, Mississippi Stud, and Double Zero Roulette. These games are available during the following hours:

• Sunday: 12 PM – 12 AM
• Monday – Thursday: 4 PM – 12 AM
• Friday & Saturday: 12 PM – 2 AM

This schedule provides ample opportunities for guests to enjoy their favorite table games throughout the week.

MATCH Music Bingo

For those seeking a lively and interactive experience, MATCH Music Bingo is held on the first and third Wednesday of each month from 7:30 PM to 9 PM. Guests can enjoy great food, music, and the chance to win prizes while listening to popular hits.

Daily Features at MATCH Eatery & Public House

MATCH Eatery & Public House offers daily specials to enhance the dining experience:

• Mondays: “The Reel Deal Fish & Chips”
• Tuesdays: “Food Truck Tacos & Tots” with discounted Coronas and margaritas
• Wednesdays: “All Pasta” at a discount and “Cheezy Fried Ravioli”
• Thursdays: “½ Price Game Day Wings” and discounted Bud
• Fridays: “I Want My Baby Back Ribs” with discounted Stella Artois and Proper G&Ts
• Saturdays: “Bistro Steak Frites” with discounted Stella Artois and Yuzu Bucks
• Sundays: “Pizza with Pizzazz” and discounted Game Face Caesars

These specials provide a variety of options to suit different tastes throughout the week.

Promotions and Bonuses

Cascades Casino North Bay regularly offers promotions to add excitement to the gaming experience:

• Holiday Giftaway (December 1 – 22): Prizes totaling over $350,000, including cash, gift cards, appliances, and more. Daily draws at 7 PM and hot seat draws every Thursday and Friday.
• Lucky Lotto Bonus (November 18 – December 30): Redeem a winning OLG lottery ticket and earn a 10% bonus in free play.
• MATCH Gift Card Bonus (Until December 31, 2024): Purchase a $50 MATCH Eatery & Public House gift card and receive a $10 bonus card.

These promotions provide additional value and excitement for guests visiting the casino.

Cascades Casino North Bay provides a dynamic entertainment and nightlife experience, combining gaming excitement with diverse events, promotions, and dining options to ensure a memorable visit for all guests.

Accommodation Options Near Cascades Casino North Bay

While Cascades Casino North Bay does not have an on-site hotel, it collaborates with several nearby accommodations to offer guests convenient lodging options. Guests who stay overnight at participating hotels may qualify for exclusive free play and/or food and beverage discounts to be redeemed at the casino.

Stay & Play Packages

For those looking to extend their visit, Cascades Casino North Bay offers Stay & Play packages in partnership with local hotels. Guests who stay overnight at participating hotels may qualify for exclusive free play and/or food and beverage discounts to be used at the casino. Qualifying guests receive a $10 free play voucher at hotel check-in.

Participating Hotels:

• Best Western North Bay Hotel & Conference Centre: Located directly across from Lake Nipissing, this hotel is the largest meeting and convention facility in the city and the only full-service hotel on Lakeshore Drive.
• Comfort Inn Lakeshore: Situated on the shores of Lake Nipissing, this hotel offers warm and welcoming accommodations just minutes from the casino.
• Comfort Inn Airport: Located directly off the highway running through North Bay, this hotel provides a host of free amenities, including hot breakfast and ground-floor rooms with patio door access to parking.
• Fairfield Inn & Suites: Enjoy the comfort of large guestrooms and suites, free Wi-Fi, a 24-hour business center, and an indoor pool.
• Hampton Inn by Hilton North Bay: Features 102 guestrooms, an indoor heated pool, 24-hour fitness center, and complimentary Hampton Hot Buffet Breakfast.
• Holiday Inn Express & Suites: Experience a fresh new look with complimentary hot breakfast and Wi-Fi, located minutes from Jack Garland Airport.
• Ramada by Wyndham Pinewood Park Resort: Offers an 18-hole golf course, outdoor heated pool, two on-site restaurants, and conference space.
• Travelodge by Wyndham North Bay Lakeshore: Close to downtown North Bay and Lake Nipissing, featuring thoughtful amenities to brighten your stay.

Security Measures at Cascades Casino North Bay

Cascades Casino North Bay prioritizes the safety and security of its guests and staff through comprehensive measures. The casino employs a dedicated security team responsible for maintaining a secure environment at all times. Security Officers oversee the premises, ensuring the protection of both guests and employees. Their role is crucial in creating a comfortable atmosphere where everyone feels secure.

In April 2023, Gateway Casinos and Entertainment, the parent company of Cascades Casino North Bay, experienced a cyber attack that led to the temporary closure of the casino. The company stated that its primary concern was the protection of personal data and information. They worked diligently to restore IT systems and notified relevant privacy officials and gaming regulators about the incident.

These incidents highlight the casino’s commitment to maintaining a secure environment for all patrons and staff.

Customer Support at Cascades Casino North Bay

Cascades Casino North Bay is dedicated to providing exceptional customer service to enhance the guest experience. For assistance or inquiries, guests can contact the casino through the following channels:

• Email: [email protected]
• Phone: 705-840-7702
• Address: 300 Pinewood Park Drive, North Bay, ON P1B 8Z4

The casino’s operating hours are from 10:00 AM to 2:00 AM daily, with extended hours until 4:00 AM on Fridays and Saturdays.

For in-person assistance, the Guest Services desk is available during operating hours to address any questions or concerns. Additionally, Cascades Casino North Bay is committed to accessibility, offering services that respect the dignity and independence of individuals with disabilities. Wheelchairs, accessible formats, and communication supports are available upon request.

Whether seeking information about gaming options, dining, promotions, or accommodations, the customer support team at Cascades Casino North Bay is ready to assist guests in making their visit enjoyable and memorable.

Nearby Attractions to Cascades Casino North Bay

Cascades Casino North Bay is conveniently located near several attractions that enhance the visitor experience.

Chief Commanda II

A 320-passenger, all-aluminum twin-hull vessel offering cruises on Lake Nipissing. Guests can enjoy scenic views and learn about the area’s history during the voyage.

Heritage Railway & Carousel

Experience the charm of a lovingly restored Heritage Carousel or take a nostalgic tour on the Heritage Railway via mini train.

North Bay Farmer’s Market

Recognized as one of Ontario’s Top Market Destinations, the market offers a vibrant atmosphere with a variety of local vendors.

Museums and Galleries

North Bay boasts a variety of museums providing insights into the region’s rich history, culture, and heritage.

Capitol Centre

Home to the Betty Speers Theatre and the WKP Kennedy Gallery, this venue hosts a range of performances and art exhibitions.

Waterfront

The waterfront area has become a flagship attraction of North Bay, offering picturesque views and recreational activities.

Duchesnay Falls

An iconic natural landmark, Duchesnay Falls draws hikers year-round, offering trails that showcase the area’s natural beauty.

These attractions, along with the amenities at Cascades Casino North Bay, provide a comprehensive and enjoyable experience for visitors.

Customer Reviews of Cascades Casino North Bay

Cascades Casino North Bay has garnered a range of reviews from visitors, reflecting diverse experiences. On Birdeye, the casino holds a 4.1-star rating based on 148 reviews, with patrons highlighting the clean environment and enjoyable atmosphere.

Some guests have expressed concerns about the payout frequency of slot machines, noting that while the environment is pleasant, they wish for more frequent smaller payouts to extend their gaming sessions.

In terms of dining, the MATCH Eatery & Public House has received mixed feedback. While some patrons appreciate the variety and quality of the menu, others have reported dissatisfaction with specific dishes, such as dry or flavorless items.

Overall, visitors commend the casino for its modern facilities, friendly staff, and engaging gaming options. However, experiences with dining and gaming outcomes vary, with some guests expressing a desire for improvements in these areas.

Overall Review of Cascades Casino North Bay

Cascades Casino North Bay is a modern and welcoming entertainment venue, offering a range of gaming options, a comfortable atmosphere, and a variety of dining and leisure experiences. Its central location in North Bay makes it a convenient stop for both locals and tourists. Visitors appreciate the clean environment, friendly staff, and exciting gaming floor. However, some reviews highlight areas for improvement, particularly in terms of slot machine payouts and the quality of certain menu items at the MATCH Eatery & Public House. Despite these occasional drawbacks, the casino provides a solid experience overall, with a good balance of entertainment, dining, and gaming options.

Rating Breakdown:

• Trust & Fairness (8/10): Cascades Casino North Bay is operated by Gateway Casinos & Entertainment, a reputable company in the Canadian gaming industry. The casino adheres to regulations set by the Alcohol and Gaming Commission of Ontario (AGCO), ensuring that gaming operations are fair and transparent. While the recent cybersecurity incident raised some concerns, the casino took appropriate steps to address the situation and maintain its commitment to customer security.
• Games & Software (7/10): The casino offers a solid selection of games, including slot machines, live table games, and electronic gaming options. The variety caters to different player preferences. However, some patrons have expressed dissatisfaction with the payout rates of certain slot machines, suggesting that the gaming experience could be improved for a wider range of players.
• Bonuses & Promotions (8/10): Cascades Casino North Bay offers a range of promotions, including the My Club Rewards program, which allows players to earn points for rewards, as well as various seasonal and event-based promotions. These bonuses add value to the overall experience and provide guests with additional opportunities for enjoyment.
• Customer Support (9/10): The casino’s customer support is well-regarded, with a dedicated team available by phone, email, or in person at the Guest Services desk. The staff is known for being friendly and responsive. Additionally, the casino provides accessible services for those with disabilities, ensuring that all guests can have a positive experience.

Overall Rating: 8/10

Cascades Casino North Bay offers a reliable and enjoyable gaming experience, though there are areas that could be improved, such as the consistency of dining quality and slot machine payouts. Nevertheless, it remains a popular choice for entertainment in the region, with strong customer support and engaging promotions.

Frequently Asked Questions about Cascades Casino North Bay

1. What are the operating hours of Cascades Casino North Bay?
   The casino operates from 10:00 AM to 2:00 AM daily, with extended hours on Fridays and Saturdays until 4:00 AM.
2. What types of games are available at Cascades Casino North Bay?
   The casino offers a variety of gaming options, including slot machines, live table games (such as Blackjack, Roulette, and Ultimate Texas Hold’em), and electronic table games.
3. Is there an on-site hotel at Cascades Casino North Bay?
   No, Cascades Casino North Bay does not have an on-site hotel, but it partners with nearby accommodations, such as Best Western and Comfort Inn, for guests looking to stay overnight.
4. Does Cascades Casino North Bay offer any loyalty programs?
   Yes, the casino has a My Club Rewards program that allows guests to earn points while playing, which can be redeemed for various rewards like free play, dining discounts, and more.
5. What kind of dining options are available at the casino?
   Cascades Casino North Bay features MATCH Eatery & Public House, offering a wide range of comfort foods and drinks. There’s also the Summit Bar, located on the gaming floor, where guests can enjoy beverages and watch live sports.
6. Are there any promotions or bonuses at Cascades Casino North Bay?
   Yes, the casino regularly hosts promotions, including seasonal events like the Holiday Giftaway and Lucky Lotto Bonus, as well as ongoing rewards through the My Club Rewards program.
7. How can I contact customer support at Cascades Casino North Bay?
   You can contact the casino’s customer support team by phone at 705-840-7702 or by email at [email protected]. The Guest Services desk is also available for in-person assistance.
8. Is there any security at the casino?
   Yes, the casino employs a dedicated security team to ensure the safety of guests and staff. Security officers are stationed throughout the premises, and the casino follows strict protocols to protect both personal information and physical safety.
9. Are there any nearby attractions to visit while at the casino?
   Yes, nearby attractions include the Chief Commanda II cruise on Lake Nipissing, the Heritage Railway & Carousel, the North Bay Farmer’s Market, and several museums and natural landmarks like Duchesnay Falls.
10. What is the minimum age to visit Cascades Casino North Bay?
    The minimum age to enter the casino and participate in gaming activities is 19 years old.