3 Reasons to Choose Casino de Charlevoix:
✅ Stunning Location: Nestled by the Saint Lawrence River with mountain views.
✅ Varied Gaming Options: Over 800 slot machines, table games, and interactive zones.
✅ Luxury Amenities: Connected to Fairmont Le Manoir Richelieu with spa, golf, and fine dining.
- Scenic Location
- Varied Gaming Options
- High-Quality Amenities
- Dining and Entertainment
- Safety and Security
- Responsible Gaming Support
- Limited Operating Hours
- Item Restrictions
- Location Accessibility
Casino de Charlevoix Review
Contact Information
- Phone: (418) 665-5300
- Address: 183, Rue Richelieu, La Malbaie, Quebec, Canada
- Additional Services: Airport shuttle available
Overview
The Casino de Charlevoix boasts 800 slot machines and 22 table games. Nestled in Pointe-au-Pic, now part of La Malbaie, the casino sits about 150 kilometers (93 miles) east of Quebec City. It shares its scenic location with the historic Manoir Richelieu hotel, overlooking the Saint Lawrence River and framed by the Laurentian Mountains. This region, Charlevoix, is a well-loved tourist spot known for its breathtaking natural surroundings.
Casino de Charlevoix: Where breathtaking scenery meets world-class gaming and luxury at the heart of Quebec’s Charlevoix region
History
The Original Le Manoir Richelieu
Casino de Charlevoix was officially inaugurated on June 24, 1994. The casino found its home in what was once the summer playhouse of the Manoir Richelieu, located on the stunning cliffs of Pointe-au-Pic, a destination admired by vacationers for over a century.
The current Manoir Richelieu hotel structure was built between 1928 and 1929, designed in the Châteauesque architectural style by John Archibald. This design replaced the original 1899 hotel structure, which had 250 rooms but was destroyed by fire. Over the years, the ownership of the hotel changed hands multiple times:
| Year | Owner |
|---|---|
| 1966 | Canada Steamship Lines |
| 1971 | Irish football star John Dempsey |
| 1975 | Quebec provincial government |
| 1986 | Raymond Malenfant |
In 1998, a joint effort by Loto-Québec, Canadian Pacific Hotels, and the Solidarity Fund QFL led to the acquisition of Manoir Richelieu (now known as Fairmont Le Manoir Richelieu), followed by a major renovation and expansion project for the Casino de Charlevoix. When it reopened in June 1999, the complex was transformed into a high-caliber resort, marking the first time a Quebec casino was directly linked to a hotel.
Facts and Figures
The Casino de Charlevoix offers an extensive array of gaming options, including over 22 gaming tables and 800 slot machines. The attached Fairmont Le Manoir Richelieu hotel includes a variety of luxurious amenities:
| Feature | Details |
|---|---|
| Rooms | 405 |
| Conference Center | Accommodates over 1,000 people |
| Spa and Health Club | Available |
| Outdoor Pools | Two, open year-round |
| Golf Course | 27 holes |
Gaming Options
The Casino de Charlevoix provides a wide array of gaming options to cater to diverse preferences:
| Game Type | Details |
|---|---|
| Slot Machines | Over 800 machines featuring various themes and denominations. |
| Table Games | 22 tables offering games such as Blackjack, Roulette, Baccarat, and Poker. |
| Interactive Gaming | The “Zone” offers an immersive group gaming experience with interactive terminals. |
Responsible Gaming
The Casino de Charlevoix promotes responsible gaming practices and provides resources for guests to set budgets and seek assistance if needed.
Dining and Entertainment
The casino complex features several dining options to enhance the guest experience:
| Restaurant | Cuisine | Description |
|---|---|---|
| Le Saint-Laurent | Local Charlevoix delicacies | Offers regional specialties in an elegant setting within the Fairmont Le Manoir Richelieu. |
| St-Hubert | Canadian classics | Serves signature dishes and cocktails with local spirits in a lively atmosphere. |
For entertainment, Bar 21 hosts events such as the “ComediHa! Club en tournée,” featuring comedy shows by Magali Saint-Vincent until November 28.
Accommodations
The Fairmont Le Manoir Richelieu hotel offers luxurious accommodations with the following amenities:
| Feature | Details |
|---|---|
| Rooms | 405 elegantly appointed rooms. |
| Conference Center | Facilities accommodating over 1,000 attendees. |
| Spa and Health Club | Full-service spa and fitness center. |
| Outdoor Pools | Two year-round heated pools. |
| Golf Course | 27-hole championship course. |
Promotions and Packages
The Casino de Charlevoix offers various promotions and packages to enhance the guest experience:
| Promotion | Details |
|---|---|
| Slot Machines Tournament | “Win-Win Tournament” with $500 in prizes per round, from November 3 to 24, between 2 p.m. and 6 p.m. |
| Triple Points | Casino Privilèges members earn triple points every Friday between 6 p.m. and 11 p.m. |
| Bed & Breakfast Package | Overnight stay with breakfast included. |
| Autumn Fun Package | Includes a night’s stay and a $125 credit for fall activities. |
For more information on current offers, visit the official website.
Visitor Information
The Casino de Charlevoix is open daily with varying hours:
| Day | Hours |
|---|---|
| Monday | 10 a.m. to midnight |
| Tuesday | 10 a.m. to midnight |
| Wednesday | 10 a.m. to midnight |
| Thursday | 10 a.m. to midnight |
| Friday | 10 a.m. to 2 a.m. |
| Saturday | 10 a.m. to 2 a.m. |
| Sunday | 10 a.m. to midnight |
Guests must be 18 years or older to enter the casino. A free shuttle service is available from the Salon de jeux de Québec every Friday and Saturday for Casino Privilèges members.
Responsible Gaming
The Casino de Charlevoix promotes responsible gaming practices and provides resources for guests to set budgets and seek assistance if needed.
Events and Entertainment
Live Shows and Performances
Casino de Charlevoix frequently hosts live shows and performances, enhancing the entertainment experience for its visitors. From comedy nights to concerts, the casino’s Bar 21 offers a venue for both regional and international talent. For instance, the popular “ComediHa! Club en tournée” brings comedians to the casino, offering a mix of humor and entertainment for guests.
Seasonal Events
In addition to regular shows, Casino de Charlevoix also celebrates seasonal events. For example, during the holiday season, themed decorations and special promotions create a festive atmosphere. The casino also participates in events unique to Charlevoix, such as regional festivals and local art displays.
| Event Type | Description |
|---|---|
| Live Performances | Comedy nights, concerts, and music events at Bar 21 |
| Seasonal Events | Themed celebrations and special offers during major holidays |
| Local Collaborations | Casino showcases art and culture from Charlevoix |
Special Casino Experiences
Casino de Charlevoix provides interactive gaming spaces designed to cater to group experiences. In The Zone, guests can engage in group play with digital interfaces, creating a unique, collaborative gaming experience.
| Feature | Description |
|---|---|
| The Zone | Interactive digital terminals for group-based gaming, enhancing social interaction |
| Private Event Spaces | Customizable spaces for private events and group gatherings |
Security Measures at Casino de Charlevoix
Casino de Charlevoix prioritizes the safety and security of its guests and staff through comprehensive measures:
Surveillance Systems
The casino is equipped with advanced surveillance technology, including high-definition cameras strategically placed throughout the premises. These systems are monitored by trained security personnel to ensure continuous oversight of all gaming areas and public spaces.
Access Control
Entry to the casino is restricted to individuals aged 18 and over. Guests are required to present valid photo identification upon entry. Additionally, certain personal items such as backpacks, motorcycle helmets, and umbrellas are prohibited within the casino to maintain a secure environment.
Trained Security Personnel
A dedicated team of security professionals is present on-site to assist guests and respond to any incidents promptly. These personnel are trained in emergency response procedures and customer service to ensure a safe and welcoming atmosphere.
Responsible Gaming Initiatives
The casino promotes responsible gaming by providing resources and support for guests. This includes information on setting personal gaming limits and access to assistance programs for those seeking help.
Through these measures, Casino de Charlevoix strives to offer a secure and enjoyable experience for all visitors.
Casino de Charlevoix has received mixed reviews from visitors. On Tripadvisor, it holds a rating of 3 out of 5, based on 513 reviews.
Positive Feedback:
- Scenic Location: Guests appreciate the casino’s picturesque setting near the Saint Lawrence River and the Laurentian Mountains.
- Diverse Gaming Options: Many visitors enjoy the variety of slot machines and table games available.
- Proximity to Fairmont Le Manoir Richelieu: The adjacent luxury hotel adds to the overall experience for many patrons.
Negative Feedback:
- Limited Operating Hours: Some guests find the casino’s hours restrictive, especially on weekdays.
- Age Restrictions: Entry is limited to individuals aged 18 and over, which may exclude younger visitors.
- Item Restrictions: Certain personal items, such as backpacks and helmets, are prohibited, which some find inconvenient.
Overall, while the casino’s location and amenities are praised, some operational aspects have received criticism.
Overall Summary of Casino de Charlevoix
Casino de Charlevoix is a popular destination with a unique blend of scenic beauty, diverse gaming options, and luxurious accommodations. Located in the stunning Charlevoix region near Fairmont Le Manoir Richelieu, it offers a well-rounded experience that includes an array of dining, entertainment, and relaxation options. However, there are some limitations, including restricted operating hours and certain entry limitations that could affect guest convenience.
Ratings
| Criteria | Rating | Summary |
|---|---|---|
| Trust & Fairness | 8/10 | Casino de Charlevoix is operated by Loto-Québec, a reputable and regulated entity in Quebec, ensuring fair play and high security standards. |
| Games & Software | 7/10 | A good selection of 800 slot machines, 22 table games, and unique interactive gaming options, but some guests may find the game variety limited. |
| Bonuses & Promotions | 6/10 | Offers seasonal promotions and loyalty perks, but some visitors feel that the bonuses could be more competitive compared to other casinos. |
| Customer Support | 8/10 | Strong on-site support, with trained security and customer service available. However, remote support options are limited to specific hours. |
Final Score: 7.25/10
Casino de Charlevoix scores well overall, with particular strengths in security, location, and customer support. Its scenic setting and reliable operational standards make it a compelling choice for both local and international visitors, though there’s room for improvement in the variety of games and promotions.
Frequently Asked Questions (FAQ) about Casino de Charlevoix
1. What games are available at Casino de Charlevoix?
Casino de Charlevoix offers over 800 slot machines, 22 table games, including Blackjack, Roulette, Baccarat, and Poker, and an interactive gaming area called “The Zone” for group play.
2. Where is Casino de Charlevoix located?
The casino is located at 183, Rue Richelieu, La Malbaie, Quebec, Canada, about 150 kilometers (93 miles) east of Quebec City, next to Fairmont Le Manoir Richelieu hotel.
3. What are the casino’s operating hours?
The casino is generally open from 10 a.m. to midnight from Sunday through Thursday and until 2 a.m. on Fridays and Saturdays. However, hours may vary, so it’s best to check ahead.
4. Is there an age restriction to enter Casino de Charlevoix?
Yes, the casino is restricted to guests aged 18 and over. Guests must present valid photo identification upon entry.
5. What dining options are available at Casino de Charlevoix?
The casino offers various dining options, including Le Saint-Laurent for local Charlevoix specialties and St-Hubert for Canadian classics. There’s also Bar 21, which hosts entertainment and events.
6. What payment methods are accepted at the casino?
Casino de Charlevoix accepts major payment methods, including cash, credit, and debit cards. Check with the casino for specific options for gaming and restaurant payments.
7. Does the casino offer any bonuses or promotions?
Yes, Casino de Charlevoix runs seasonal promotions, loyalty perks, and special events. Current offers may include triple points for loyalty members, gaming tournaments, and package deals with the adjacent Fairmont hotel.
8. Are there security measures in place at Casino de Charlevoix?
Yes, the casino employs high-definition surveillance systems, trained security personnel, and age and item restrictions for enhanced security.
9. Is there a shuttle service to the casino?
Yes, the casino offers a free shuttle from the Salon de jeux de Québec for Casino Privilèges members every Friday and Saturday.
10. Does Casino de Charlevoix support responsible gaming?
Yes, the casino promotes responsible gaming and offers resources for guests, including information on setting personal gaming budgets and access to assistance programs.
11. Are there accommodations nearby?
Casino de Charlevoix is connected to the Fairmont Le Manoir Richelieu, a luxury hotel with amenities such as a spa, golf course, pools, and conference facilities.
12. How does the Casino de Charlevoix rate in customer satisfaction?
The casino has a mixed rating of 3 out of 5 on popular review platforms, with guests praising the scenic location and amenities but sometimes critiquing limited game variety and operating hours.
