Casino Moose Jaw

Casino Moose Jaw Review

General Information

Location

Casino Moose Jaw is located at 21 Fairford Street East, Moose Jaw, Saskatchewan, S6H 0C8, in the heart of downtown. The casino is conveniently connected to the renowned Temple Gardens Hotel & Spa, offering guests easy access to luxurious accommodations and spa services. 

Casino Moose Jaw: Where entertainment meets history, offering diverse gaming, exceptional service, and a connection to Saskatchewan’s rich cultural heritage

History

The Government of Saskatchewan announced the construction of Casino Moose Jaw on July 26, 2001, with an investment of $13 million. The casino officially opened its doors on September 6, 2002. Its design features an Art Deco aesthetic inspired by the Roaring Twenties, reflecting Moose Jaw’s vibrant past. 

In 2024, Casino Moose Jaw underwent extensive renovations to modernize its facilities. The gaming floor was expanded, drawing inspiration from the Snowbird planes and the city’s rich cultural heritage. The updated CMJ Express dining area was redesigned with elements reminiscent of the Chicago Connection Tunnels of Moose Jaw, incorporating 1920s-style accents. 

Licensing and Ownership

Casino Moose Jaw is owned and operated by the Saskatchewan Gaming Corporation (SaskGaming), a Crown corporation established in 1996. SaskGaming operates under the regulatory framework of the Saskatchewan Liquor and Gaming Authority (SLGA), ensuring compliance with provincial laws and regulations. 

In June 2023, SaskGaming became a wholly owned subsidiary of Lotteries and Gaming Saskatchewan (LGS), a newly formed Crown corporation overseeing lotteries and gaming activities in the province. 

Connection with Casino Regina

Casino Moose Jaw maintains a close relationship with Casino Regina, another establishment operated by SaskGaming. Both casinos collaborate on various promotions and share a unified Players Club program, allowing members to earn and redeem points at either location. This partnership enhances the gaming experience for patrons across Saskatchewan. 

In summary, Casino Moose Jaw stands as a premier gaming destination in Saskatchewan, offering a rich history, modern amenities, and a strong connection with its sister property, Casino Regina.

Gaming Options at Casino Moose Jaw

Casino Moose Jaw, located in downtown Moose Jaw, Saskatchewan, offers a diverse array of gaming options to cater to both casual players and seasoned enthusiasts. The casino’s Art Deco design, inspired by the Roaring Twenties, provides a unique and engaging atmosphere for all guests.

Slot Machines

The casino features over 200 slot machines, encompassing a wide range of denominations and themes to suit various player preferences.

• Denominations: Slots range from penny machines to $5 per line, accommodating both budget-conscious players and those seeking higher stakes. 
• Variety: Players can enjoy classic reel slots, modern video slots, and progressive jackpot machines, including the popular Powerbucks™ slots, which offer jackpots starting at $1 million.

Table Games

Casino Moose Jaw offers a selection of classic table games, providing an intimate gaming experience with a focus on guest favorites.

• Blackjack: A timeless card game where players aim to achieve a hand value closest to 21 without exceeding it.
• Single Zero Roulette: This version features a single zero, offering better odds compared to double zero wheels.
• Chase the Flush: A poker-based game where players strive to create the longest possible flush using their hole cards and community cards. 

Poker

For poker enthusiasts, the casino hosts Texas Hold’em games on select days.

• Schedule: Poker games are available on Fridays and Saturdays. 
• Registration: Players can register by contacting the casino in advance to secure a seat at the tables.

Electronic Gaming

In addition to traditional table games, Casino Moose Jaw offers electronic gaming terminals, providing a modern twist on classic games.

• Fortune Cup: An electronic horse racing game featuring a physical track and video screen, allowing players to bet on simulated races. 

Overall, Casino Moose Jaw provides a well-rounded gaming experience, combining a variety of slot machines, table games, and electronic gaming options to cater to a diverse clientele.

Payment Methods and Withdrawal Policies at Casino Moose Jaw

Casino Moose Jaw offers patrons a variety of payment options to facilitate seamless transactions during their gaming experience.

Accepted Payment Methods

• Cash: Guests can use Canadian dollars for all gaming activities and purchases within the casino.
• Credit and Debit Cards: Major credit and debit cards are accepted for transactions, including purchasing gaming chips and other services.
• Casino Chips: For table games, players are required to use casino chips, which can be obtained at designated cashier stations using cash or card payments.

Withdrawal Policies

• Cash Withdrawals: Winnings from slot machines can be collected directly from the machine or at the cashier’s cage, depending on the amount.
• Table Game Winnings: Chips won at table games can be exchanged for cash at the cashier’s cage.

Limitations and Restrictions

• Minimum Age Requirement: All patrons must be at least 19 years old to enter the casino and participate in gaming activities.
• Identification: Valid government-issued photo identification is required for age verification and certain transactions.
• Transaction Limits: Specific minimum and maximum transaction amounts may apply, particularly for card transactions and cash withdrawals.

For detailed information on payment methods and withdrawal policies, guests are encouraged to contact Casino Moose Jaw directly or visit the Guest Services desk upon arrival.

Loyalty Programs, Promotions, and Bonuses at Casino Moose Jaw

Casino Moose Jaw offers a comprehensive loyalty program and a variety of promotions to enhance the gaming experience for its patrons.

Players Club Membership

The Players Club is a complimentary membership program that provides numerous benefits to its members.

• Enrollment: Guests can sign up for free at the Guest Services desk. Upon registration, members have a chance to win up to $100. 
• Earning Points: Members accumulate points by inserting their Players Club Card into slot machines or presenting it at table games. Points are earned at a rate of one point per dollar wagered on slots. 
• Redeeming Points: Accumulated points can be redeemed for:
  • Free slot play
  • Dining vouchers
  • Entertainment tickets
  • Cash back 

Tiered Benefits

The Players Club features a tiered system, offering escalating rewards as members progress through the levels.

Tier	Tier Credits Required	Benefits
Bronze	Less than 250	Earn and redeem points for free play, food, entertainment, and cash back.
Silver	250	All Bronze benefits plus access to exclusive promotions and tiered coupon offers.
Gold	5,000	All Silver benefits plus annual bonus points and presale ticket purchases.
Platinum	25,000	All Gold benefits plus monthly food & beverage credit and additional partner discounts.
Diamond	60,000	All Platinum benefits plus higher annual bonus points and enhanced exclusive offers.

Promotions

Casino Moose Jaw regularly hosts promotions to provide added value to guests.

• Treat Yourself – Prize Package Giveaway: From November 1 to December 15, Players Club members can print daily entry ballots at kiosks and enter them into prize package draws. Double entry days occur every Wednesday during the promotional period. 
• Slot Tournaments: The casino organizes slot tournaments, with registration available at Guest Services. Top participants receive free play prizes. 

Additional Benefits

Players Club members enjoy further perks, including:

• Free Parking: Earn 10 Players Club Points in a day to receive complimentary parking. 
• Dining Discounts: Members receive discounts at casino dining establishments. 
• Presale Ticket Access: Members can purchase tickets for events before they are available to the general public. 

For the most current information on loyalty programs, promotions, and bonuses, guests are encouraged to visit Casino Moose Jaw’s official website or contact Guest Services directly.

Dining Options at Casino Moose Jaw

Casino Moose Jaw offers a convenient dining option to complement its gaming and entertainment facilities.

CMJ Express

Located within the casino, CMJ Express provides a selection of quick and satisfying meals suitable for various tastes.

• Operating Hours: CMJ Express operates daily from 9:00 AM to 2:00 AM, aligning with the casino’s hours. 
• Menu Offerings:
  • Breakfast: Guests can enjoy items like breakfast sandwiches and all-day breakfast options.
  • Lunch and Dinner: The menu includes hot dogs, cheeseburgers, chicken wings, steak sandwiches, chicken Caesar salads, and fish and chips.
  • Snacks: A variety of soups, salads, and bakery items are available for lighter fare. 
• Pricing: The menu is moderately priced, with most items ranging from CAD $5.50 to $16.00, making it accessible for all guests. 

For a detailed menu, guests can refer to the CMJ Express Menu.

While CMJ Express is the primary dining venue within Casino Moose Jaw, the casino’s central location in downtown Moose Jaw provides easy access to a variety of nearby restaurants. Establishments such as Bobby’s Place, Veroba’s Family Restaurant, and Deja Vu Cafe are within walking distance, offering diverse culinary experiences. 

In summary, Casino Moose Jaw, through CMJ Express, offers guests a convenient dining option with a range of meals and snacks to enhance their visit. Additionally, the surrounding downtown area provides further dining opportunities to suit various preferences.

Entertainment and Nightlife at Casino Moose Jaw

Casino Moose Jaw, located in the heart of downtown Moose Jaw, Saskatchewan, offers a variety of entertainment options that extend beyond its gaming facilities. The casino’s Art Deco ambiance, inspired by the Roaring Twenties, provides a unique backdrop for guests seeking diverse entertainment experiences.

Mae Wilson Theatre

Adjacent to the casino is the Mae Wilson Theatre, a historic venue that hosts a range of performances, including concerts, theatrical productions, and comedy shows. The theatre’s intimate setting allows guests to enjoy live entertainment in close proximity to the casino’s gaming floor.

• Events: The Mae Wilson Theatre features a regular lineup of tribute bands, original shows, and musicals, showcasing both local and international talent. Guests can enjoy performances that cater to a variety of musical tastes and preferences. 
• Art Exhibitions: In addition to live performances, the theatre’s Visual Art Gallery hosts art shows, bringing the best of Saskatchewan’s artistic community to Casino Moose Jaw. 

Live Music and Shows

Casino Moose Jaw occasionally hosts live music events and shows within its premises, providing guests with entertainment options that complement the gaming experience. These events range from local bands to touring artists, offering a dynamic nightlife atmosphere.

• Schedule: Live entertainment is scheduled periodically; guests are encouraged to check the casino’s official website or contact Guest Services for the most up-to-date information on upcoming events.

Nearby Entertainment Options

The casino’s central location offers easy access to additional entertainment venues in downtown Moose Jaw. Guests can explore nearby bars, restaurants, and cultural attractions to enhance their nightlife experience.

• Local Establishments: Within walking distance, venues such as Bobby’s Place and Deja Vu Cafe provide live music and vibrant atmospheres, allowing guests to enjoy the local nightlife scene. 

In summary, Casino Moose Jaw offers a variety of entertainment and nightlife options, both within its facilities and in the surrounding downtown area. Guests can enjoy live performances at the Mae Wilson Theatre, occasional in-house live music events, and the vibrant local scene, all contributing to a well-rounded entertainment experience.

Accommodation Options at Casino Moose Jaw

While Casino Moose Jaw does not have its own hotel, it is conveniently connected to the Temple Gardens Hotel & Spa, offering guests easy access to luxurious accommodations and amenities.

Temple Gardens Hotel & Spa

Located at 24 Fairford Street East, adjacent to Casino Moose Jaw, Temple Gardens Hotel & Spa provides a range of accommodations and services:

• Room Types:
  • Standard Rooms: Comfortable spaces with essential amenities.
  • Suites: Spacious units featuring separate living areas and enhanced facilities.
  • Pet-Friendly Rooms: Accommodations designed for guests traveling with pets.
• Amenities:
  • Geothermal Mineral Pool: A rooftop indoor/outdoor pool filled with natural mineral water from an ancient sea bed.
  • Sun Tree Spa: Offers a variety of treatments, including massages, facials, and body therapies.
  • Dining: On-site restaurants and lounges serving diverse culinary options.

For more information or reservations, visit the Temple Gardens Hotel & Spa website.

Nearby Accommodation Options

In addition to Temple Gardens Hotel & Spa, several other hotels are within close proximity to Casino Moose Jaw:

Hotel	Distance from Casino	Features
Grant Hall Hotel	0.3 km	Historic charm with modern amenities, on-site dining, and close to downtown attractions.
Comfort Inn & Suites	2.5 km	Offers complimentary breakfast, fitness center, and pet-friendly rooms.
Best Western Plus	3.0 km	Features an indoor pool, free Wi-Fi, and easy access to major highways.

These accommodations provide a variety of options to suit different preferences and budgets, all within a short distance of Casino Moose Jaw.

In summary, while Casino Moose Jaw does not have an on-site hotel, its direct connection to Temple Gardens Hotel & Spa, along with the availability of nearby lodging options, ensures that guests have access to comfortable and convenient accommodations during their visit.

Security Measures at Casino Moose Jaw

Casino Moose Jaw prioritizes the safety and security of its guests and employees through a combination of surveillance systems and collaboration with local law enforcement.

Surveillance Systems

The casino employs comprehensive security camera systems to monitor activities within the premises. These systems are regularly evaluated to ensure effective surveillance and prompt response to any incidents. In December 2022, both Casino Moose Jaw and Casino Regina experienced temporary closures due to issues with their security camera systems, underscoring the importance placed on maintaining operational surveillance for guest safety. 

Collaboration with Law Enforcement

Casino Moose Jaw maintains a strong working relationship with the Moose Jaw Police Service (MJPS). This partnership facilitates effective handling of security incidents. For instance, in April 2023, a coordinated effort between casino security and MJPS led to the peaceful arrest of an individual found in possession of a loaded handgun and other prohibited items within the casino. Following this incident, SaskGaming, the operator of Casino Moose Jaw, affirmed its confidence in the MJPS and stated that arrests on casino premises are uncommon. 

Policy on Metal Detectors

Despite isolated incidents, Casino Moose Jaw does not currently plan to install metal detectors. SaskGaming regularly assesses security measures to ensure the safety of guests and staff, and at this time, the installation of metal detectors is not being considered. 

Customer Support at Casino Moose Jaw

Casino Moose Jaw is dedicated to providing exceptional customer service, ensuring guests have access to assistance and information during their visit.

Contact Information

• Address: 21 Fairford Street East, Moose Jaw, Saskatchewan, S6H 0C8
• Phone: 306-694-3888
• Email: [email protected]

Guests can reach out via phone or email for inquiries or support. Emails are addressed during regular business hours, Monday to Friday, 8 a.m. to 5 p.m. 

On-Site Assistance

The casino’s Guest Services desk is staffed with knowledgeable personnel ready to assist with:

• Answering questions about gaming options
• Providing information on promotions and events
• Facilitating Players Club memberships
• Addressing any concerns during the visit

Responsible Gambling Support

Casino Moose Jaw emphasizes responsible gambling and offers resources through the GameSense program. Guests seeking assistance can:

• Visit the on-site GameSense Info Centre
• Speak with trained GameSense staff
• Call 306-787-2122 to connect with a GameSense representative

These services provide information on responsible gambling practices and support for those in need. 

Nearby Attractions

Casino Moose Jaw’s central location in downtown Moose Jaw, Saskatchewan, provides guests with easy access to a variety of notable attractions:

1. Tunnels of Moose Jaw
   Explore the city’s intriguing past through guided theatrical tours that delve into historical events such as Prohibition and early Chinese immigration. These immersive experiences take visitors beneath the city’s streets, offering a unique perspective on Moose Jaw’s heritage. 
2. Western Development Museum (WDM) – Moose Jaw
   This museum showcases Saskatchewan’s rich history, featuring exhibits on transportation, agriculture, and industry. Highlights include vintage vehicles, aircraft, and interactive displays that appeal to all ages. 
3. Crescent Park
   A serene 28-acre green space offering walking paths, a cenotaph, public library, outdoor pool, children’s water park, and an art gallery. It’s an ideal spot for relaxation and leisurely strolls. 
4. Mac the Moose
   Standing over 32 feet tall, this iconic moose statue is a must-see landmark and a popular photo opportunity, symbolizing the city’s pride and identity. 
5. Wakamow Valley
   This urban park offers picturesque trails, picnic areas, and opportunities for canoeing and kayaking along the Moose Jaw River, making it a haven for nature enthusiasts. 
6. Sukanen Ship Pioneer Village & Museum
   Located a short drive south of Moose Jaw, this unique museum features a historic ship on the prairie and a recreated pioneer village, providing insights into early settler life. 

These attractions, among others, make Moose Jaw a vibrant destination for visitors seeking a blend of history, culture, and natural beauty.

Guest Reviews and Ratings of Casino Moose Jaw

Casino Moose Jaw has garnered a range of feedback from visitors, reflecting diverse experiences at the establishment.

Overall Ratings

• TripAdvisor: The casino holds a rating of 3.5 out of 5 stars, based on 283 reviews. 

Common Themes in Reviews

• Positive Feedback:
  • Friendly Atmosphere: Many guests appreciate the welcoming environment and courteous staff. 
  • Cleanliness: Visitors often note the casino’s well-maintained and clean facilities.
• Areas for Improvement:
  • Limited Beverage Options: Some patrons express dissatisfaction with the selection of available drinks. 
  • Slot Machine Payouts: A few guests feel that the slot machines have low payout rates. 

Sample Guest Comments

• One visitor remarked, “Lots of fun and a very friendly atmosphere,” highlighting the enjoyable experience and amiable staff.
• Another guest commented, “Run as fast as you can from this casino,” expressing dissatisfaction with slot machine payouts and staff engagement. 

Guest reviews of Casino Moose Jaw present a mix of positive experiences and areas where improvements could be made. While many patrons commend the friendly staff and cleanliness, others suggest enhancements in beverage offerings and slot machine payouts. Prospective visitors are encouraged to consider these varied perspectives when planning their visit.

Overall Conclusion and Rating of Casino Moose Jaw

Casino Moose Jaw stands out as a prominent entertainment destination in Saskatchewan, offering a blend of gaming, dining, and nearby cultural experiences. With its rich history and connections to the Temple Gardens Hotel & Spa, it caters to both local guests and tourists. While the casino excels in customer service and ambiance, there are opportunities to improve in areas like slot machine payouts and beverage offerings.

Rating Criteria

Criterion	Score (0-10)	Summary
Trust & Fairness	9	Operated by SaskGaming under strict provincial regulations, ensuring fair play and security.
Games & Software	7	Offers a variety of slot machines and table games but limited in electronic and poker options.
Bonuses & Promotions	8	The Players Club provides valuable rewards, though some patrons expect more frequent promotions.
Customer Support	9	Excellent on-site support and responsive services, including GameSense for responsible gaming.

Final Verdict

Overall Rating: 8.25/10

Casino Moose Jaw is a reliable and enjoyable venue for gaming and entertainment. Its welcoming atmosphere, connection to local attractions, and dedicated staff make it a worthwhile visit. While there is room for improvement in expanding game offerings and enhancing promotions, the casino’s strong focus on safety and customer experience positions it as a reputable option for leisure and entertainment in the region.

Frequently Asked Questions About Casino Moose Jaw

1. Where is Casino Moose Jaw located?
   Casino Moose Jaw is located at 21 Fairford Street East, Moose Jaw, Saskatchewan, Canada.
2. What types of games are available at the casino?
   The casino offers over 200 slot machines, table games such as blackjack and roulette, and electronic gaming options like Fortune Cup.
3. Does the casino have a hotel?
   While the casino does not have its own hotel, it is connected to Temple Gardens Hotel & Spa.
4. What dining options are available?
   Guests can enjoy meals at CMJ Express, which serves a variety of quick and affordable dishes.
5. Are there loyalty programs or promotions?
   Yes, the Players Club loyalty program provides benefits like free slot play, dining discounts, and redeemable points. Seasonal promotions are also offered.
6. What are the casino’s operating hours?
   Casino Moose Jaw is open daily from 9:00 AM to 2:00 AM.
7. Is there parking available?
   Yes, the casino offers parking, and Players Club members can earn free parking with points.
8. What safety measures are in place?
   The casino employs surveillance systems, collaborates with local law enforcement, and provides a secure gaming environment.
9. Does the casino support responsible gambling?
   Yes, the GameSense program is available to assist players with information and support for responsible gambling.
10. Are there entertainment options at the casino?
    Casino Moose Jaw occasionally hosts live music events, and the adjacent Mae Wilson Theatre features a variety of performances.
11. What is the minimum age to enter the casino?
    Guests must be at least 19 years old to enter and participate in gaming activities.
12. Are there any attractions near the casino?
    Nearby attractions include the Tunnels of Moose Jaw, Crescent Park, and the Western Development Museum.
13. How do I contact the casino?
    You can reach Casino Moose Jaw by phone at 306-694-3888 or email at [email protected].