Casino Windsor

Casino Windsor Review

Location and Contact Information

• Open Hours: Casino Windsor operates 24/7, providing nonstop entertainment.
• Phone: (519) 258-7878
• Address: 377 Riverside Drive East, Windsor, Ontario, Canada
• Hotel Reservations: Call 1-800-991-8888 to book accommodations
• Spa: Estetica Spa is available for relaxation and wellness

Additional Amenities

Casino Windsor provides convenient services like an airport shuttle and offers an on-site hotel, swimming pool, and a race sportsbook for added entertainment.

Casino Windsor: A premier gaming and entertainment destination where luxury meets excitement on the Canadian waterfront

Casino Highlights

With a vast selection of 3,300 slot machines and 83 table games, Casino Windsor presents a diverse gaming experience. Dining options include Artist Cafe and Prontos Cafe, while nightlife options feature Vu Bar and the Colosseum. The location is also just a short drive from historic sites and activities, including Brockville, Kingston, and the US border, making it an excellent base for exploring nearby areas. Take advantage of boat tours through the Thousand Islands, golfing at Gananoque Golf Club, or relaxing at Joel Stone Beach. Only 16 miles away, Fort Henry offers a rich historical experience, and a quick trip to Detroit provides shopping opportunities.

Gaming Options

Casino Windsor has something for every player with a variety of slot machine denominations (including video, classic, progressive, and video poker). For those seeking high-stakes gaming, the casino boasts the highest limits in both Ontario and the Detroit area. Table games include:

• Blackjack
• Roulette
• Craps
• Baccarat and Mini Baccarat
• Pai Gow Poker
• Caribbean Stud and Let It Ride

The Canadian Club Salon provides an elegant atmosphere, and high-limit slots range from $2 to $100, totaling 200 machines. The poker room, open 24/7, is on the second floor and offers 14 tables with games such as Texas Hold’em, Omaha, and 7 Card Stud, with limits ranging from $3 to high-stakes games. Additionally, Legends Sports Bar provides Game Picks Sports Betting for sports enthusiasts.

Additional Gaming Options

Casino Windsor, part of the renowned Caesars network, provides extensive gaming choices designed to cater to both novice players and high rollers. The casino includes:

• High-Limit Gaming Areas: For those seeking an exclusive experience, high-limit gaming sections offer upscale environments and attentive service.
• Electronic Table Games: Offering touch-screen controls and privacy, these tables allow players to enjoy games like blackjack and roulette without the live dealer interaction.

Game Type	Details
High-Limit Slots	Ranging from $2 to $100, these slots offer high-stakes options for experienced players
Electronic Games	Blackjack, roulette, and other classic table games in an interactive, electronic format
Poker Variants	Includes Texas Hold’em, Omaha, and more, with tables open 24/7

Reward Programs

Through the Caesars Rewards program, Casino Windsor patrons can earn and redeem points not only on the casino floor but also at participating venues worldwide. Points earned can be applied towards discounts on accommodations, dining, entertainment, and retail.

Hotel and Accommodations

Casino Windsor’s hotel includes a variety of room options, from deluxe and luxury rooms to junior and executive suites. Guests can enjoy amenities like a 10,000-square-foot atrium fitness center, complete with an indoor pool, sauna, and fitness equipment. The on-site 100,000-square-foot convention center is ideal for large events. Other services include:

• Complimentary valet parking
• Concierge services
• High-speed internet access

Hotel Accommodations and Amenities

Room Type	Features
Deluxe and Luxury	Elegant decor, modern amenities, with views of the Detroit River
Suites	Junior and executive suites with spacious layouts, ideal for extended stays
Atrium Fitness Center	Includes a full-service indoor pool, sauna, and state-of-the-art fitness equipment
Valet Parking	Complimentary valet parking available for all hotel and casino guests

Dining Options

1. Artist Café: Adorned with colorful paintings, airy sculptures, and murals, this café seats up to 255 guests.
2. Legends Sports Bar: Dine and bet on your favorite sports teams in this casual venue.
3. Market Buffet: Spanning 26,000 square feet, the buffet offers a range of options and can accommodate up to 650 diners.
4. Neros Steakhouse: Specializing in high-quality steaks, with complementary valet parking for guests.
5. Pronto Café: Located on the second floor near the poker room, this spot offers convenient snacks, including sandwiches, subs, and homemade pizzas.
6. Taza Mediterranean Grill: Situated in the Augustus Hotel lobby, this restaurant serves authentic Lebanese dishes.

Payment Methods and Withdrawal Options

At Casino Windsor, guests have access to a variety of payment methods for both deposits and withdrawals, ensuring convenience and security.

Accepted Payment Methods:

• Debit and Credit Cards: Major cards such as Visa and Mastercard are widely accepted for transactions.
• E-Wallets: Services like PayPal and Neteller offer quick and secure payment options.
• Bank Transfers: Direct transfers from personal bank accounts are facilitated for both deposits and withdrawals.
• Interac: A popular Canadian payment system allowing instant bank transfers.
• InstaDebit: Enables users to make secure payments directly from their bank accounts.

Withdrawal Processing Times:

• E-Wallets: Typically processed within 24 hours.
• Credit/Debit Cards: May take 2-5 business days.
• Bank Transfers: Processing can range from 3-7 business days.

Please note that processing times can vary based on the specific financial institution and the amount being processed.

Transaction Limits:

• Minimum Deposit: $20
• Minimum Withdrawal: $20
• Maximum Withdrawal: Ranges between $5,000 to $10,000 per transaction, depending on the chosen payment method.

It’s advisable to check with the casino’s cashier or customer service for the most current information, as policies may change.

Age and Entry Restrictions

Casino Windsor enforces strict age and entry policies to ensure a safe and responsible gaming environment.

• Minimum Age Requirement: Guests must be at least 19 years old to enter the casino premises.
• Identification: Valid government-issued photo ID is required for entry. If you appear to be 30 years of age or younger, you will be asked for primary identification. If you are between the ages of 19 and 21, you will be asked for a primary and a secondary piece of identification.
• Alcohol Service: The legal drinking age in Ontario is 19; therefore, only guests 19 and over can be served alcoholic beverages.
• Non-Gaming Areas: Certain areas, such as specific restaurants and the hotel lobby, may be accessible to guests under 19 when accompanied by an adult. However, access to gaming floors and bars is strictly restricted to those 19 and over.

These measures are in place to promote responsible gaming and ensure compliance with provincial regulations.

Safety and Security at Casino Windsor

Casino Windsor, managed by Caesars Entertainment, prioritizes the safety and well-being of its guests and staff by implementing comprehensive security measures and protocols. The casino’s approach to security encompasses physical safeguards, surveillance technology, and responsible gaming practices, ensuring a safe environment for all visitors.

Security Measures and Surveillance

• 24/7 Surveillance: The casino is equipped with a state-of-the-art security system, including a network of surveillance cameras that cover the entire premises. This allows security personnel to monitor activities throughout the casino, hotel, and other facilities continuously.
• On-Site Security Team: Trained security staff is stationed throughout the property, prepared to respond to any situation swiftly. Security personnel are highly visible in public areas to assist guests and maintain order.
• Access Control: Entrance points are monitored to ensure that only eligible guests enter the gaming areas. Age verification and identity checks are required, particularly for young adults, to comply with Ontario’s legal age restrictions.

Responsible Gaming Programs

Casino Windsor is committed to promoting responsible gambling and offers resources to help guests play within their means:

• Responsible Gaming Resource Center: Located on-site, this center provides informational materials, support services, and self-help resources for guests seeking assistance with gaming habits.
• Self-Exclusion Program: Casino Windsor participates in Ontario’s voluntary self-exclusion program, allowing individuals to exclude themselves from entering the casino if they feel it’s necessary for personal reasons. This program is designed to protect individuals and promote responsible gambling habits.
• Staff Training in Responsible Gaming: All casino employees undergo responsible gaming training, equipping them to recognize and respond to signs of problem gambling and to assist guests in accessing support services.

Health and Safety Protocols

Casino Windsor follows rigorous health and safety protocols to protect guests and staff, especially relevant in response to public health requirements:

• Sanitation and Cleanliness: The casino maintains strict cleanliness standards, with frequent sanitation of high-touch areas. Hand sanitizers are also available throughout the property for guest use.
• Emergency Preparedness: The casino has established emergency protocols and conducts regular drills with staff to ensure preparedness for a range of scenarios, from medical emergencies to fire safety.

Data Privacy and Financial Security

• Secure Payment Systems: The casino employs advanced encryption and cybersecurity measures to protect guest information during transactions. All electronic payments, withdrawals, and deposits are secured to prevent unauthorized access.
• Privacy of Personal Information: Caesars Windsor follows strict privacy policies in compliance with provincial and federal laws to ensure guest information is protected and used only for operational and regulatory purposes.

By combining advanced technology, a skilled security team, and a commitment to responsible gaming, Casino Windsor ensures a secure environment, allowing guests to enjoy their experience with confidence.

Entertainment and Nightlife

The Colosseum at Caesars Windsor is a key entertainment venue with a seating capacity of 5,000, showcasing top performers. Recent headliners have included big names from various music genres, comedy acts, and cultural shows. Book tickets in advance for popular acts to ensure availability.

Venue	Experience
Colosseum	5,000-seat entertainment venue with top-tier acts
VU Bar	Signature cocktails, live music, and a vibrant atmosphere, located on the second floor
Cosmos Lounge	Casual lounge offering craft drinks and a relaxing environment

Shopping and Excursions

In addition to onsite amenities, Caesars Windsor offers easy access to Detroit’s shopping outlets and local excursions. Guests can explore the following:

• Windsor Waterfront: Take a scenic stroll along the Detroit River.
• Shopping in Detroit: Just across the border, Detroit offers extensive shopping options, from designer stores to outlet malls.
• Cultural Excursions: Historical landmarks like Fort Henry and the Canadian Club Heritage Center provide insights into the region’s heritage.

User Ratings and General Feedback on Casino Windsor

Casino Windsor, also known as Caesars Windsor, has garnered a range of reviews from guests, reflecting both positive experiences and areas for improvement.

Overall User Ratings:

• TripAdvisor: The casino holds a 4 out of 5 rating, based on over 15,000 reviews, ranking it #2 out of 33 hotels in Windsor.
• Booking.com: Guests have rated the hotel 8.2 out of 10, indicating a very good experience.

Common Positive Feedback:

• Cleanliness and Comfort: Many guests commend the hotel’s cleanliness and the comfort of the rooms.
• Entertainment Options: The variety of entertainment, including the Colosseum shows and gaming options, is frequently highlighted.
• Dining Experiences: Restaurants like Neros Steakhouse receive praise for quality food and service.

Areas Noted for Improvement:

• Service Consistency: Some guests have reported inconsistent service levels, particularly during peak times.
• Room Updates: A few reviews mention that certain areas of the hotel could benefit from modernization.
• Value for Money: There are mentions of unexpected fees and a perception that the overall value could be enhanced.

In summary, while Casino Windsor is lauded for its amenities and entertainment offerings, guests suggest that attention to service consistency and facility updates could further enhance the overall experience.

Overall Conclusion of Casino Windsor

Casino Windsor (Caesars Windsor) offers a high-quality experience, combining luxury accommodations, a wide variety of games, excellent dining, and top-notch entertainment. As part of the Caesars brand, it maintains strong security standards and responsible gaming measures, making it a trusted choice for many. However, minor issues, such as service inconsistency and the need for some facility updates, indicate room for improvement. Overall, Casino Windsor is a solid destination, especially for those looking to combine gaming with upscale amenities.

Rating Summary (Out of 10)

Criteria	Rating	Explanation
Trust & Fairness	9	Part of the Caesars brand, with strict security and responsible gaming policies. Minor guest concerns with service consistency were noted.
Games & Software	9	Extensive range of games, including slots, high-limit areas, and a 24/7 poker room. High-quality software and game variety for all levels.
Bonuses & Promotions	8	Good rewards program through Caesars Rewards, but some guests suggest more local promotions could enhance value.
Customer Support	8	Overall positive experiences, though some guests noted service could improve during peak times.

Overall Rating: 8.5/10

Casino Windsor is highly rated and provides a well-rounded, enjoyable experience for those interested in gaming and luxury accommodations, with just a few areas that could further enhance the guest experience.

Frequently Asked Questions about Casino Windsor

Is Casino Windsor open 24/7?

• Yes, Casino Windsor operates 24 hours a day, seven days a week, including holidays.

What types of games are available at Casino Windsor?

• Casino Windsor offers over 3,300 slot machines, 83 table games, high-limit gaming, electronic table games, and a 24/7 poker room with Texas Hold’em, Omaha, and 7 Card Stud.

Is there a hotel at Casino Windsor?

• Yes, Casino Windsor features a luxury hotel with deluxe rooms, junior suites, and executive suites, along with amenities like an atrium fitness center, indoor pool, and complimentary valet parking.

What dining options are available at Casino Windsor?

• The casino offers a variety of dining options, including the upscale Neros Steakhouse, Market Buffet, Legends Sports Bar, Artist Café, Pronto Café, and Taza Mediterranean Grill.

Does Casino Windsor offer any entertainment?

• Yes, Casino Windsor features the Colosseum, a 5,000-seat entertainment venue showcasing concerts, comedy shows, and live performances, as well as lively bars like Vu Bar and Cosmos Lounge.

What is the Caesars Rewards program, and how does it work?

• The Caesars Rewards program allows guests to earn points on gaming, dining, and more. These points can be redeemed at over 40 Caesars properties worldwide. Members enjoy benefits like discounts, promotions, and VIP experiences.

What age do I need to be to enter Casino Windsor?

• Guests must be at least 19 years old to access the gaming areas, bars, and entertainment venues. Valid photo ID is required.

What payment methods are accepted at Casino Windsor?

• The casino accepts major credit and debit cards, e-wallets like PayPal and Neteller, bank transfers, Interac, and InstaDebit for deposits and withdrawals.

How long does it take to withdraw winnings from Casino Windsor?

• Withdrawal times vary depending on the payment method. E-wallets typically take up to 24 hours, credit/debit cards 2-5 business days, and bank transfers 3-7 business days.

Does Casino Windsor have any responsible gaming programs?

• Yes, Casino Windsor offers responsible gaming resources, including a Responsible Gaming Resource Center, a self-exclusion program, and trained staff to assist guests in need.

Is there an airport shuttle service to Casino Windsor?

• Yes, Casino Windsor offers a shuttle service to the airport for guest convenience.

What are some nearby attractions to Casino Windsor?

• Nearby attractions include the scenic Windsor waterfront, historical Fort Henry, Joel Stone Beach, Thousand Islands boat tours, Gananoque Golf Club, and shopping in Detroit.

What are the minimum and maximum withdrawal limits at Casino Windsor?

• The minimum withdrawal is $20, with maximum limits ranging from $5,000 to $10,000, depending on the payment method used.

Is Casino Windsor family-friendly?

• While the casino and bars are restricted to guests 19 and older, certain non-gaming areas, such as select restaurants and the hotel lobby, may be accessible to younger guests if accompanied by an adult.

How can I contact Casino Windsor for more information?

• You can reach Casino Windsor at (519) 258-7878 or call 1-800-991-8888 for hotel reservations.