Cowboys Casino

Cowboys Casino Review

Operating Hours

• Slot Machines: Open daily from 10 a.m. to 3 a.m.
• Table Games: Available from noon to 2 a.m.
• Contact Information: (403) 261-0422
• Location: 1801 Big Four Trail Southeast, Calgary, Alberta, Canada

Cowboys Casino offers an exciting and energetic gaming experience with 400 slot machines and 34 table games. Located in Calgary, the casino is surrounded by restaurants and close to the BMO Centre, St. Patrick’s Island, and the Stampede Grandstand grounds, making it a convenient entertainment spot for locals and visitors alike. Originally known as Stampede Casino, this venue has evolved into a Vegas-style destination since its origins in 1969, reopening under its current brand in 2008.

The casino’s vibrant interior is accentuated with red and black decor, fountains, and a lively atmosphere. Cowboys Casino also attracts guests with its unique Party Zone, where patrons can enjoy a lively environment complete with showgirls and dancers for a Vegas-inspired nightlife feel.

Cowboys Casino: Calgary’s ultimate entertainment destination, combining Vegas-style gaming, nightlife, and dining all under one roof

Gaming Options

Cowboys Casino is equipped with a wide range of games, from classic slot machines to interactive table games. A selection of 400 video and traditional slot machines awaits gaming enthusiasts, along with live video roulette and touch-bet roulette.

Gaming Features	Details
Total Slot Machines	400
Table Games	34 tables featuring 8 game types
Game Varieties	Blackjack, Roulette, Craps, Baccarat, and more
Poker Room	14 tables for Texas Hold’em, Omaha, and Pineapple

The casino’s table game area offers 34 tables with 8 types of games, including popular options like blackjack, roulette, craps, baccarat, and both fortune and tile pai gow. For those looking to improve their gaming skills, Cowboys Casino offers game tutorials on Wednesday and Thursday nights, making it an inclusive place for both beginners and experienced players.

The Players Zone has a dedicated sports theme, featuring four scoreboard TVs and exclusive blackjack tables, ideal for those who enjoy a more relaxed, sports-centric gaming environment on Friday and Saturday nights. The poker room, with 14 tables, provides Texas Hold’em, Omaha, and Pineapple games, catering to both limit and no-limit players. For added entertainment, 16 high-definition TVs broadcast live sports events, adding to the excitement.

Gaming Amenities and Features

Cowboys Casino ensures a well-rounded gaming experience with facilities tailored for both novice and seasoned players. They offer Learn to Play nights on Wednesdays and Thursdays, where beginners can receive guidance from professional dealers.

Game Type	Details
Private Baccarat Rooms	Exclusive rooms available for baccarat enthusiasts, offering privacy and a high-stakes environment.
Ultimate Texas Hold’em	A popular addition to the card games available, providing an exciting twist on classic poker.
Themed Pit Area	With a unique cowgirl theme, this area adds a touch of Western flair to traditional table games.

Community Engagement and Events

Cowboys Casino actively supports the local community by hosting fundraisers, charity events, and sponsorships throughout the year. Collaborations with local organizations and events are part of their commitment to giving back to Calgary and supporting various causes.

Payment Methods and Withdrawal Options

At Cowboys Casino, patrons can engage in gaming activities using traditional payment methods. The primary currency accepted is Canadian Dollars (CAD).

Accepted Payment Methods:

• Cash: Players can use cash to purchase chips for table games or to load funds into slot machines.
• Credit and Debit Cards: Major credit and debit cards, such as Visa and MasterCard, are accepted for transactions within the casino.

Withdrawal Options:

• Cash Out: Winnings from slot machines are typically dispensed as vouchers, which can be redeemed for cash at designated kiosks or the cashier’s cage.
• Table Game Winnings: Chips won at table games can be exchanged for cash at the cashier’s cage.

It’s important to note that while credit and debit cards are accepted for purchasing chips or loading slot machines, some financial institutions may impose restrictions on gambling-related transactions. Players are advised to check with their card issuer regarding any potential limitations.

Age and Entry Restrictions

Cowboys Casino enforces strict age and entry policies to ensure a safe and responsible gaming environment.

Age Requirement:

• Minimum Age: Guests must be at least 18 years old to enter the casino and participate in gaming activities.

Identification Requirements:

• Valid ID: All patrons are required to present valid government-issued identification upon entry. Acceptable forms of ID include a driver’s license, passport, or other official photo identification.

Dress Code:

• Attire: While Cowboys Casino maintains a casual atmosphere, guests are expected to dress appropriately. Attire that is overly revealing, offensive, or associated with gang affiliations is prohibited.

Responsible Gaming Measures

Cowboys Casino is committed to promoting responsible gaming and offers resources to assist patrons in maintaining healthy gaming habits.

Self-Exclusion Program:

• Voluntary Exclusion: Players who feel they may have a gambling problem can enroll in a self-exclusion program, restricting their access to the casino for a specified period.

Support Services:

• Counseling and Assistance: The casino provides information on counseling services and support groups for individuals seeking help with gambling-related issues.

For more information on responsible gaming and available resources, guests are encouraged to visit the casino’s guest services desk or consult the Alberta Gaming, Liquor & Cannabis (AGLC) website.

Security at Cowboys Casino

Cowboys Casino prioritizes guest safety through a range of security measures:

• 24/7 Surveillance: The casino floor and surrounding areas are monitored by a state-of-the-art CCTV system with continuous recording to ensure a safe environment.
• On-Site Security Team: Trained security personnel are present around the clock, both on the gaming floor and at entrances, to assist guests and manage any incidents.
• ID Verification: All patrons are required to present valid government-issued ID upon entry, enforcing age restrictions and ensuring the security of all guests.
• Responsible Gaming Support: Cowboys Casino offers resources for responsible gambling, including self-exclusion options and access to counseling resources, in collaboration with the Alberta Gaming, Liquor & Cannabis (AGLC).

These combined measures create a secure, enjoyable experience for all visitors.

Dining and Refreshment Options

Cowboys Casino offers multiple dining experiences, catering to various tastes and preferences.

Dining Option	Description	Hours
Centre Bar & Eatery	Located centrally on the casino floor, Centre Bar offers a vibrant, open-concept space. Guests can enjoy breakfast daily from 9:30 a.m. to 11:00 a.m., along with a variety of meals and drinks throughout the day. With large HD screens, it’s an ideal spot to catch live sports.	9:30 a.m. – 2:00 a.m.
Melrose Café and Bar	Known for its relaxed ambiance and diverse menu, including vegetarian options, Melrose Café provides both light snacks and hearty meals. Popular for gatherings and casual meet-ups, this venue also offers themed specials like Ladies’ Night on Wednesdays.	Varies

Entertainment and Events

The casino offers a range of events throughout the year, attracting both locals and visitors. Cowboys Casino hosts special Bacardi-sponsored long weekend parties with live DJs, music, and dancing. The venue is also known for its Cowboys Dancehall, a dedicated space for dance and nightlife events.

Special Promotions and Rewards

While Cowboys Casino does not currently offer a traditional rewards program, it frequently hosts special promotions, giveaways, and themed events.

Nightlife and Entertainment Hub

Cowboys Casino is renowned for its lively nightlife offerings, centered around the Cowboys Dance Hall. Known as one of Calgary’s most popular nightlife spots, the Dance Hall offers a dynamic environment with live music, dancing, and themed nights. Special events frequently take place, such as Bacardi Long Weekend Parties, where patrons can enjoy guest DJs, live music, and exclusive promotions.

Nightlife Event	Details	Frequency
Man Cave Wednesdays	A weekly event featuring poker, games, and unique entertainment like the popular “girls on trampolines.”	Every Wednesday
So You Think You Can Dance Cowboys	This dance competition offers cash prizes of up to $10,000, drawing large crowds and exciting performances.	Scheduled Events
Cowboys Film Festivals	Running every Thursday in the winter months, this festival brings in film enthusiasts for themed movie nights.	Thursdays (Winter Season)

Nearby Accommodations

For visitors traveling from out of town, Cowboys Casino is conveniently situated near several hotels, providing a range of options for accommodation within walking distance.

Hotel	Distance from Casino	Features
Premier Executive Suites	0.5 km	Offers comfortable suites with full amenities, ideal for both short and extended stays.
Hotel Arts	0.9 km	Known for its stylish décor, outdoor heated pool, fitness center, and conference facilities.
Calgary Marriott Downtown	1 km	Modern rooms with internet access, LCD TVs, indoor pool, health club, and various suite options.

Customer Reviews and Ratings

Cowboys Casino has garnered a range of feedback from its patrons, reflecting diverse experiences.

TripAdvisor Ratings:

• Overall Rating: 3 out of 5 stars, based on 77 reviews.

Common Positive Feedback:

• Atmosphere: Guests often praise the lively and vibrant environment, noting the casino’s energetic ambiance.
• Entertainment: The Cowboys Dance Hall and various events receive commendations for enhancing the overall experience.
• Dining Options: Many visitors appreciate the variety and quality of food and beverages available on-site.

Common Areas of Concern:

• Customer Service: Some reviews mention instances of unsatisfactory interactions with staff, particularly regarding security personnel.
• Cleanliness: A few patrons have pointed out concerns about the cleanliness of certain areas within the casino.
• Crowd Management: During peak times, some guests have experienced challenges with crowd control and wait times.

Sample Reviews:

• “The casino had an intoxicated dealer with filthy long hair to deal cards. It was disgusting. he was totally disoriented from drugs or alcohol.”
• “I have been to the club many times over the past year and I’ve never had a bad time. People are always dancing and there choreographers showing us country dance moves.”

It’s important to note that individual experiences can vary, and while some guests have raised concerns, others have enjoyed their time at Cowboys Casino. Prospective visitors may consider these reviews to make informed decisions.

Overall Evaluation of Cowboys Casino

Cowboys Casino offers a unique blend of Vegas-inspired atmosphere, varied gaming options, and lively nightlife, making it a popular choice in Calgary. The casino’s mix of entertainment, dining, and gaming experiences attracts a wide range of guests, from casual visitors to more serious players. However, reviews reflect both positive experiences and areas for improvement, especially in customer service and crowd management during peak hours.

Evaluation Criteria	Rating (Out of 10)	Remarks
Trust & Fairness	7	Cowboys Casino has a solid reputation and follows Alberta’s gaming regulations, but some reviews indicate a need for more consistent customer service standards.
Games & Software	8	With 400+ slot machines, various table games, and a dedicated poker room, the casino offers a strong selection of games, although it lacks some modernized digital options.
Bonuses & Promotions	6	Promotions like event-themed nights and occasional prize draws are available, but the casino lacks a formal loyalty or rewards program.
Customer Support	6	Customer service is noted as an area for improvement, especially regarding guest interactions with security and general support on busy nights.

Final Rating: 6.75/10

Conclusion: Cowboys Casino is a well-rounded entertainment destination with engaging gaming and nightlife options. However, it could benefit from enhancements in customer support and the introduction of a rewards program to elevate the overall guest experience. For those seeking a lively night out with a mix of gaming and entertainment, Cowboys Casino is a solid choice, though it may not meet all expectations for high-end service.

Frequently Asked Questions (FAQ) about Cowboys Casino

1. What are the operating hours of Cowboys Casino?
   • Slot machines are open daily from 10 a.m. to 3 a.m., while table games run from noon to 2 a.m.
2. Where is Cowboys Casino located?
   • The casino is located at 1801 Big Four Trail Southeast, Calgary, Alberta, Canada, close to the BMO Centre and downtown amenities.
3. What types of games are available?
   • Cowboys Casino offers over 400 slot machines, 34 table games (including blackjack, roulette, baccarat, craps, and poker), and a dedicated poker room.
4. Does Cowboys Casino have a rewards program?
   • Currently, Cowboys Casino does not have a formal rewards or loyalty program. However, it hosts various events, contests, and special promotions.
5. Are there dining options within Cowboys Casino?
   • Yes, Cowboys Casino has multiple dining options, including Melrose Café and Bar and the Centre Bar & Eatery. Zen’s Grill is also expected to open soon.
6. What are the age requirements to enter Cowboys Casino?
   • Guests must be at least 18 years old to enter the casino and participate in gaming activities. Valid government-issued ID is required for entry.
7. What payment methods are accepted at the casino?
   • The casino accepts cash and major credit and debit cards for transactions. Winnings can be withdrawn as cash at the cashier’s cage.
8. What are the entertainment options at Cowboys Casino?
   • Cowboys Casino hosts events like Bacardi-sponsored parties, dance competitions, themed nights, and the Cowboys Film Festival. The Cowboys Dance Hall is a popular nightlife attraction.
9. Is there a dress code for Cowboys Casino?
   • While the casino has a casual atmosphere, guests are expected to dress appropriately. Attire that is overly revealing or offensive is not permitted.
10. Are there hotels nearby?
    • Yes, there are several hotels within walking distance, including Premier Executive Suites (0.5 km away), Hotel Arts (0.9 km), and Calgary Marriott Downtown Hotel (1 km).
11. Does Cowboys Casino support responsible gaming?
    • Yes, Cowboys Casino offers resources for responsible gaming, including a self-exclusion program and information on counseling services.
12. What are common reviews of Cowboys Casino?
    • Positive feedback includes its lively atmosphere, game variety, and dining options. Negative reviews mention customer service inconsistencies, crowding during peak times, and limited rewards.