Elements Casino Surrey

Elements Casino Surrey (Ex Fraser Downs Racetrack & Casino) Review

Overview and Location

Elements Casino Surrey, formerly known as Fraser Downs Racetrack & Casino, is a well-established entertainment venue located in Surrey, British Columbia, Canada. Nestled in the vibrant Cloverdale neighborhood, this multifaceted facility offers a dynamic combination of live horse racing, casino gaming, and dining, making it a favorite destination for locals and visitors alike. Its strategic location in one of the fastest-growing cities in Canada ensures accessibility and convenience for patrons traveling from across the region.

Elements Casino Surrey: Where gaming meets live horse racing and vibrant entertainment in the heart of Cloverdale

History and Evolution

Origins as Fraser Downs Racetrack & Casino

The venue began its journey in 1976 as Fraser Downs Racetrack, primarily focused on live standardbred horse racing. Over the decades, it gained popularity as a hub for racing enthusiasts, hosting numerous events and becoming an integral part of the local community. Recognizing the potential for diversification, the facility expanded its operations in 2004, introducing a casino section that featured a variety of slot machines and table games, rebranding itself as Fraser Downs Racetrack & Casino.

Transition to Elements Casino Surrey

In 2015, the property underwent a significant transformation and was rebranded as Elements Casino Surrey. This change marked its integration into the prestigious Elements Casino brand, a network operated by Great Canadian Entertainment, one of Canada’s leading gaming and entertainment companies. The rebranding reflected a broader vision to provide a more comprehensive entertainment experience, combining gaming, live performances, and fine dining under one roof.

Licensing and Regulatory Compliance

Elements Casino Surrey operates under the strict oversight of the British Columbia Lottery Corporation (BCLC), ensuring that all gaming activities comply with provincial regulations. Its adherence to responsible gambling practices underscores its commitment to providing a safe and enjoyable environment for patrons. The casino’s participation in the GameSense program further highlights its dedication to promoting responsible gaming and customer education.

A Key Player in the Elements Casino Network

As part of the Elements Casino network, Elements Casino Surrey benefits from the resources and reputation of Great Canadian Entertainment. The Elements brand is known for offering personalized and diverse entertainment experiences, catering to a wide range of audiences. Each property within the network maintains its unique identity while adhering to the high standards of quality and service set by the parent organization. Elements Casino Surrey embodies this ethos, offering an array of gaming options, live events, and culinary delights tailored to its community.

Gaming Options at Elements Casino Surrey

Elements Casino Surrey offers a diverse array of gaming experiences designed to cater to both novice and seasoned players. The casino’s gaming floor is thoughtfully organized to provide an engaging and enjoyable atmosphere for all guests.

Slot Machines

With over 500 slot machines, Elements Casino Surrey presents a vast selection of games to suit various preferences. The slot area features:

• Classic Reels: Traditional three-reel machines for those who appreciate the simplicity of classic slots.
• Video Slots: Modern multi-line games with engaging themes and interactive bonus features.
• Progressive Jackpots: Machines linked to province-wide networks, offering the chance to win substantial jackpots that grow with each play.

The slot machines accommodate a wide range of betting options, making them accessible to players with different budgets.

Table Games

The casino provides an assortment of live table games, each offering unique excitement and challenges. Available games include:

• Blackjack: Multiple variations such as Kings Bounty Blackjack, Free Bet Blackjack, Low Limit Blackjack, and Double Deck Blackjack.
• Roulette: Traditional roulette tables for those who enjoy the thrill of the spinning wheel.
• Baccarat: Classic baccarat games, including Ruyi Baccarat and Squeeze Ruyi Baccarat.
• Poker Variants: Games like Ultimate Texas Hold’em, Four Card Poker, and Face Up Pai Gow.

These table games cater to various skill levels, ensuring an inclusive gaming environment.

Electronic Table Games

For players seeking a modern twist on traditional games, Elements Casino Surrey offers electronic table games. These include:

• Electronic Roulette
• Electronic Blackjack
• Electronic Baccarat

These games provide a faster-paced experience with lower minimum bets, appealing to both new and experienced players.

Poker Room

The casino features a dedicated poker room hosting regular cash games and tournaments. Players can participate in:

• No-Limit Texas Hold’em
• Limit Texas Hold’em
• Omaha

The poker room is staffed by professional dealers and offers a comfortable setting for both casual and competitive play.

Horse Racing and Simulcast

Unique to Elements Casino Surrey is the integration of live horse racing at the Fraser Downs Racetrack. Guests can enjoy:

• Live Standardbred Racing: Seasonal live races with on-site wagering.
• Simulcast Racing: Year-round broadcasts of races from various tracks across North America.

The Homestretch area provides a comfortable viewing experience with dining options, allowing patrons to enjoy the races in a relaxed setting.

Encore Rewards Program

Players can enhance their gaming experience by joining the Encore Rewards program. Benefits include:

• Point Accumulation: Earn points on slot and table game play.
• Redeemable Rewards: Points can be exchanged for free play, dining discounts, and exclusive promotions.
• Tiered Membership: Levels such as Double Diamond and Triple Diamond offer escalating benefits and personalized offers.

Membership is complimentary and can be obtained at the casino or online.

Responsible Gaming

Elements Casino Surrey is committed to promoting responsible gaming practices. The casino provides resources and support through the GameSense program, offering information and assistance to ensure a safe and enjoyable gaming environment for all patrons.

By offering a comprehensive range of gaming options, Elements Casino Surrey strives to deliver an entertaining and inclusive experience for every visitor.

Payment Methods and Withdrawal Options at Elements Casino Surrey

Elements Casino Surrey offers a variety of payment methods to ensure a seamless gaming experience for its patrons. The primary options include:

• Cash Transactions: Guests can use cash for purchasing chips at table games or for slot machine play.
• Debit and Credit Cards: Major cards are accepted for transactions, including purchasing chips and other services.
• Casino Chips: Players can exchange cash or use cards to obtain casino chips for table games.

Withdrawal Options

For cashing out winnings, the following methods are available:

• Cash Payouts: Winnings can be collected in cash directly from the casino cashier.
• Cheque Issuance: For larger amounts, the casino may issue a cheque upon request.

Transaction Limits and Restrictions

While Elements Casino Surrey strives to accommodate various transaction preferences, certain limitations apply:

• Minimum and Maximum Limits: Specific minimum and maximum transaction amounts may be enforced, particularly for card transactions.
• Identification Requirements: For substantial withdrawals or transactions, patrons may be required to present valid identification to comply with regulatory standards.
• Processing Times: While cash transactions are immediate, cheque processing may require additional time.

It’s advisable for guests to consult with the casino’s customer service or cashier for detailed information on transaction limits and any associated fees. This ensures a smooth and informed experience when managing funds at the casino.

Loyalty Programs, Promotions, and Bonuses at Elements Casino Surrey

Elements Casino Surrey offers a comprehensive loyalty program and a variety of promotions to enhance the gaming experience for its patrons.

Encore Rewards Program

The Encore Rewards program is designed to reward loyal players with exclusive benefits:

• Point Accumulation: Members earn points through slot and table game play, as well as dining purchases.
• Redeemable Rewards: Accumulated points can be exchanged for free play, dining discounts, and other exclusive offers.
• Tiered Membership Levels: The program features multiple tiers, including Double Diamond and Triple Diamond, each offering escalating benefits and personalized promotions.
• Monthly Bonus Points: Members receive additional points monthly, with the amount varying based on their membership level.

Enrollment in the Encore Rewards program is complimentary and can be completed at the casino or online.

Current Promotions and Bonuses

Elements Casino Surrey regularly hosts a variety of promotions to provide added excitement:

• Slot Tournaments: Weekly tournaments offer participants the chance to win a share of over $21,000 in Free Play prizes.
• Special Occasion Buffets: Themed buffets on special occasions provide a unique dining experience for guests.
• Exclusive Member Events: Encore Rewards members gain access to special events, tournaments, and parties.

For the most up-to-date information on current promotions and events, patrons are encouraged to visit the casino’s official website or contact guest services.

By offering a robust loyalty program and a variety of promotions, Elements Casino Surrey aims to provide a rewarding and engaging experience for all its guests.

Dining Options at Elements Casino Surrey

Elements Casino Surrey offers a variety of dining experiences to cater to diverse tastes and preferences. Whether you’re seeking a quick bite or a leisurely meal, the casino’s establishments provide quality cuisine in inviting settings.

Foodies

Foodies is a casual eatery known for its relaxed atmosphere and diverse menu. Patrons can enjoy all-day breakfast options, custom-made burgers, hot rice bowls, fresh wraps, crisp salads, and freshly baked desserts. The restaurant emphasizes the use of fresh, locally sourced ingredients to ensure a blend of freshness and local flavors. Foodies operates from 10 AM to 9 PM from Sunday to Thursday, and until midnight on Fridays and Saturdays. Bar hours extend from 11 AM to 1 AM on Sundays and 11 AM to 2 AM from Monday to Saturday.

Homestretch

Homestretch offers a unique dining experience with floor-to-ceiling windows providing both trackside and terraced seating, making it an ideal spot to enjoy live horse racing while dining. The menu features a mix of classic and contemporary dishes, and the venue is known for its Friday Night Buffet during racing season, offering a variety of desserts, salads, and hot dishes. Reservations are recommended, especially for groups over eight. For more information or to make a reservation, guests can email [email protected] or call 604-354-3141.

Elements Bar

Operating on Friday and Saturday nights, Elements Bar is the perfect spot to grab a refreshment while enjoying the races. The bar offers a selection of beverages and light snacks, providing a relaxed environment for patrons to unwind.

The Dragon Lounge

The Dragon Lounge is a private venue ideal for catered birthday parties, dinners, and fundraisers. It accommodates up to 300 guests and comes with access to a professional sound system and stage. This space is perfect for those looking to host private events with a touch of elegance.

Each dining venue at Elements Casino Surrey is designed to enhance the overall entertainment experience, offering quality food and exceptional service to all guests.

Entertainment and Nightlife at Elements Casino Surrey

Elements Casino Surrey offers a vibrant array of entertainment and nightlife options, ensuring a dynamic experience for all visitors.

Live Horse Racing at Fraser Downs Racetrack

A standout feature of Elements Casino Surrey is the Fraser Downs Racetrack, a five-eighths mile track hosting live standardbred horse racing. Races are scheduled throughout the year, with live racing typically occurring on Fridays and select other days. The Homestretch dining area provides an excellent vantage point, offering floor-to-ceiling windows for an immersive viewing experience.

Yuk Yuk’s Comedy Club

For comedy enthusiasts, Yuk Yuk’s Comedy Club presents performances by some of Canada’s top comedians. Shows are held every Friday and Saturday night, providing a perfect setting for laughter and entertainment. The club’s intimate atmosphere ensures an engaging experience for all attendees.

Elements Bar

Elements Bar brings entertainment to life with live shows throughout the year, including musical impersonators, up-and-coming bands, and standup comedy, plus sports on screen. It’s an ideal spot to unwind with friends, enjoy a drink, and take in the lively ambiance.

Special Events and Promotions

Elements Casino Surrey regularly hosts special events and promotions to enhance the guest experience. These include themed nights, live music performances, and seasonal celebrations. Guests are encouraged to check the casino’s official website or contact guest services for the latest information on upcoming events.

By offering a diverse range of entertainment and nightlife options, Elements Casino Surrey ensures that every visit is filled with excitement and memorable experiences.

Accommodation Options Near Elements Casino Surrey

While Elements Casino Surrey does not have an on-site hotel, visitors can choose from several nearby accommodations that offer comfort and convenience. Here are some options to consider:

Hotel Name	Distance from Casino	Description
Hampton Inn & Suites by Hilton Langley-Surrey	Approximately 3.5 km	Offers modern rooms, complimentary breakfast, and an indoor pool.
Holiday Inn Express & Suites Surrey	Approximately 5 km	Features contemporary accommodations, free Wi-Fi, and a fitness center.
Best Western King George Inn & Suites	Approximately 7 km	Provides comfortable rooms, an indoor pool, and complimentary breakfast.
Sandman Suites Surrey-Guildford	Approximately 8 km	Offers spacious suites with kitchenettes, a fitness center, and free parking.
Sheraton Vancouver Guildford Hotel	Approximately 9 km	A full-service hotel with upscale rooms, a spa, and on-site dining options.

These hotels are within a short drive of Elements Casino Surrey, making them convenient choices for guests planning to enjoy the casino’s gaming and entertainment offerings. It’s advisable to check the latest reviews and availability to select the accommodation that best suits your preferences.

Security Measures at Elements Casino Surrey

Elements Casino Surrey prioritizes the safety and well-being of its guests and staff through comprehensive security protocols:

• Surveillance Systems: The casino is equipped with extensive CCTV coverage throughout the interior and around the racetrack, ensuring continuous monitoring of activities.
• Trained Security Personnel: A professional security team is present on-site, conducting regular patrols and assisting guests as needed.
• Identification Checks: To comply with legal requirements, patrons are required to present valid identification upon entry, verifying they meet the minimum age of 19 for gaming activities.
• Health and Safety Protocols: In response to health concerns, the casino has implemented measures such as plexiglass barriers, enhanced sanitation practices, and mandatory mask policies to ensure a safe environment for all visitors.

These measures collectively contribute to a secure and enjoyable experience for everyone at Elements Casino Surrey.

Customer Support at Elements Casino Surrey

Elements Casino Surrey is committed to providing exceptional customer service to ensure a pleasant experience for all guests. The casino offers multiple channels for assistance:

• Guest Services Desk: Located within the casino, the Guest Services Desk is staffed with knowledgeable personnel ready to assist with inquiries, provide information about gaming options, dining, promotions, and address any concerns.
• Contact Information: Guests can reach the casino by phone at 604-576-9141 for direct assistance.
• Online Resources: The official website provides comprehensive information on gaming options, dining, promotions, and upcoming events, allowing guests to find answers to common questions.
• Social Media: Elements Casino Surrey maintains active social media profiles, offering updates and a platform for guests to engage and receive timely responses.

Through these channels, Elements Casino Surrey ensures that guests have access to the support they need for an enjoyable visit.

Nearby Attractions to Elements Casino Surrey

Visitors to Elements Casino Surrey can explore a variety of attractions in the surrounding area, offering enriching experiences beyond the gaming floor.

Museum of Surrey

Located approximately 1 kilometer from the casino, the Museum of Surrey showcases the region’s history and cultural diversity through interactive exhibits and programs suitable for all ages.

Fraser Valley Heritage Railway

Just a short distance away, the Fraser Valley Heritage Railway offers heritage train rides, providing a nostalgic journey through the area’s railway history.

Cloverdale Fairgrounds

Adjacent to the casino, the Cloverdale Fairgrounds host various events throughout the year, including the renowned Cloverdale Rodeo and Country Fair, offering entertainment for the whole family.

Redwood Park

Approximately 10 kilometers from the casino, Redwood Park features a unique collection of exotic trees, picnic areas, and walking trails, making it an ideal spot for nature enthusiasts.

Historic Stewart Farm

Situated about 12 kilometers away, the Historic Stewart Farm provides a glimpse into Surrey’s agricultural past, with a beautifully preserved farmhouse and heritage gardens.

These attractions offer diverse experiences, from cultural and historical insights to outdoor recreation, enhancing the overall visit to Elements Casino Surrey.

Guest Reviews and Ratings of Elements Casino Surrey

Elements Casino Surrey has garnered a range of feedback from its patrons, reflecting diverse experiences across various aspects of the establishment.

Overall Ratings

• TripAdvisor: The casino holds a rating of 3.5 out of 5 stars, based on 53 reviews, indicating a mix of positive and average experiences.
• Google Reviews: Elements Casino Surrey has received a rating of 3.7 out of 5 stars, compiled from over 2,200 reviews, showcasing a broad spectrum of guest opinions.

Common Themes in Reviews

• Positive Feedback: Guests often praise the variety of gaming options, including the extensive selection of slot machines and table games. The live horse racing events at Fraser Downs Racetrack are frequently highlighted as a unique and enjoyable feature.
• Areas for Improvement: Some patrons have expressed concerns regarding customer service, citing instances of unprofessional behavior by staff members. Additionally, there are mentions of dissatisfaction with the food quality and limited dining options.

Sample Guest Comments

• “Loved having some drinks and watching the horses. Hitting the tables after, I have to say is a big upgrade from the old Fraser Downs.”
• “Some of the worst customer service I have ever experienced. Security lady at the front desk was extremely rude and aggressive.”

These reviews suggest that while many guests appreciate the diverse entertainment offerings at Elements Casino Surrey, there are areas, particularly in customer service and dining, that could benefit from enhancement to improve the overall guest experience.

Overall Summary of Elements Casino Surrey

Elements Casino Surrey offers a multifaceted entertainment experience with a diverse range of gaming options, dining venues, live horse racing, and other attractions. While it excels in variety and accessibility, some areas, such as customer service and dining quality, could benefit from improvement. It remains a popular destination for both locals and visitors, providing a unique blend of gaming and community-oriented activities.

Rating Breakdown (Out of 10):

1. Trust & Fairness: 8/10
   The casino operates under the regulation of the British Columbia Lottery Corporation (BCLC), ensuring adherence to strict gaming standards and responsible gambling practices. Its participation in the GameSense program reflects a commitment to player safety. Minor concerns in customer service impact its trust perception.
2. Games & Software: 9/10
   The casino boasts a wide selection of gaming options, including over 500 slot machines, table games, electronic table games, and a dedicated poker room. Its integration with the Fraser Downs Racetrack adds a unique aspect to its offerings, setting it apart from other venues.
3. Bonuses & Promotions: 7/10
   The Encore Rewards program is a significant highlight, providing value through points, free play, and exclusive offers. However, some guests note a lack of innovative or competitive promotions compared to other casinos in the region.
4. Customer Support: 6/10
   While the casino provides multiple channels for customer support, including on-site guest services, phone support, and online resources, reviews indicate occasional lapses in staff professionalism and responsiveness.

Overall Score: 7.5/10

Elements Casino Surrey delivers a robust entertainment experience, with notable strengths in gaming and responsible gambling. Addressing feedback on customer service and expanding promotional offerings could further elevate its reputation.

Frequently Asked Questions about Elements Casino Surrey

1. What games are available at Elements Casino Surrey?
   The casino offers over 500 slot machines, table games like blackjack and roulette, electronic table games, and a dedicated poker room.
2. Does the casino offer live horse racing?
   Yes, live standardbred horse racing is hosted at Fraser Downs Racetrack, located within the casino.
3. Is there a loyalty program at the casino?
   Yes, the Encore Rewards program allows players to earn points for gaming and dining, which can be redeemed for various rewards.
4. What dining options are available at the casino?
   The casino features Foodies, Homestretch dining with a view of the racetrack, and Elements Bar for snacks and beverages.
5. Are there hotels at or near the casino?
   There is no on-site hotel, but several accommodations, such as Hampton Inn & Suites and Sheraton Guildford Hotel, are located nearby.
6. What promotions or bonuses does the casino offer?
   Regular promotions include slot tournaments, themed buffets, and exclusive offers for Encore Rewards members.
7. Is the casino safe?
   Yes, the casino employs extensive security measures, including surveillance systems, trained personnel, and health protocols.
8. What are the age requirements to enter the casino?
   Guests must be at least 19 years old to enter the casino and participate in gaming activities.
9. How do I contact customer support?
   Customer support can be reached through the Guest Services desk on-site, by phone at 604-576-9141, or via the official website.
10. What attractions are near the casino?
    Nearby attractions include the Museum of Surrey, Cloverdale Fairgrounds, Fraser Valley Heritage Railway, and Historic Stewart Farm.