Elements Casino Victoria

Elements Casino Victoria (Ex View Royal Casino) Review

Location

Elements Casino Victoria is situated at 1708 Island Highway in the city of Victoria, British Columbia, Canada. Located within the municipality of View Royal, it offers convenient access for both local residents and tourists, making it a key entertainment hub in the region.

Elements Casino Victoria: Where Excitement Meets Entertainment in British Columbia!

History

Originally opened as View Royal Casino, the venue underwent significant renovations and rebranding efforts. On May 5, 2018, it was officially relaunched as Elements Casino Victoria after a multi-million-dollar upgrade. The transformation included the addition of new gaming tables, slot machines, restaurants, and a 500-seat multipurpose entertainment venue.

License and Regulation

Like all casinos in British Columbia, Elements Casino Victoria operates under strict licensing and regulatory oversight from the provincial government, ensuring compliance with all legal and safety standards.

Management and the Elements Network

The casino is operated by Great Canadian Entertainment, one of Canada’s leading gaming and entertainment companies. Great Canadian Entertainment manages numerous properties across the country, including casinos, racetracks, and hotels.

Elements Casino Victoria is part of the Elements Casino network, which includes multiple locations in British Columbia and Ontario. The network is renowned for offering a diverse range of gaming and entertainment options across its properties, maintaining a high standard of guest service and experiences.

Recent Developments

In September 2024, Great Canadian Entertainment announced the sale of Elements Casino Victoria to Petroglyph Development Group Ltd., a company wholly owned by the Snuneymuxw First Nation. This move marks a significant milestone in regional economic development and highlights the commitment to partnerships with Indigenous communities.

Overview

Elements Casino Victoria delivers a comprehensive entertainment experience, featuring:

• Over 770 slot machines
• 26 gaming tables
• Several dining options, including the popular The Well Public House
• A 500-seat multi-purpose venue for concerts and events

This casino is committed to offering guests a memorable experience, combining thrilling gaming opportunities with excellent service and diverse entertainment programming.

Key Highlights of Elements Casino Victoria

• Address: 1708 Island Highway, Victoria, British Columbia, Canada
• Slot Machines: Over 770
• Gaming Tables: 26
• Dining Options: Multiple restaurants and bars
• Entertainment Venue: A 500-seat hall for concerts and events

Elements Casino Victoria continues to be a sought-after destination for entertainment in British Columbia, attracting both locals and tourists with its premium offerings and top-notch service.

Gaming Options at Elements Casino Victoria

Elements Casino Victoria offers a diverse array of gaming experiences tailored to both novice and seasoned players. The casino’s gaming floor is designed to provide an engaging and dynamic atmosphere, featuring a variety of slot machines, table games, poker rooms, and electronic gaming options.

Slot Machines

With over 770 slot machines, Elements Casino Victoria caters to a wide range of preferences. The selection includes classic reel slots, video slots, and progressive jackpot machines. Denominations range from $0.01 to $5 per line, accommodating both casual players and high rollers. Popular titles available include:

• Buffalo
• Wicked Winnings
• Stinkin’ Rich
• 88 Fortunes

Additionally, the casino features province-wide progressive jackpots such as PowerBucks and BC Gold, offering substantial winning opportunities.

Table Games

Elements Casino Victoria provides 26 live table games, delivering classic and modern gaming experiences. The offerings include:

• Blackjack: Traditional gameplay with side bets like King’s Bounty.
• Roulette: European-style wheels for an authentic experience.
• Baccarat: Including EZ Baccarat and Ruyi Baccarat variations.
• Poker Variants: Games such as Ultimate Texas Hold’em, Four Card Poker, and Fortune Pai Gow.

For guests seeking higher stakes, the casino offers a Privé room with high-limit tables for both blackjack and baccarat.

Poker Room

The dedicated poker room at Elements Casino Victoria is a hub for Texas Hold’em enthusiasts. It hosts regular cash games with stakes typically at $1/$3 and $2/$5 No Limit Hold’em. The room operates from 11 a.m. to 1 a.m. Sunday through Thursday, and extends until 3 a.m. on Fridays and Saturdays. All poker games qualify for the Super Bad Beat Jackpot and an additional Local Bad Beat Jackpot, enhancing the excitement for players.

Electronic Table Games

For those who prefer a modern twist on traditional games, Elements Casino Victoria offers electronic table games. These include automated versions of roulette, blackjack, and baccarat, providing a faster-paced gaming experience with lower minimum bets, ideal for newcomers and those seeking a more relaxed gaming session.

High-Limit Gaming

The Privé room caters to guests interested in high-stakes gaming. This exclusive area features high-limit tables for games like blackjack and baccarat, offering a premium gaming environment with elevated betting limits and personalized service.

Payment and Withdrawal Methods at Elements Casino Victoria

Elements Casino Victoria offers a variety of payment and withdrawal options to accommodate its patrons. While specific details are not extensively outlined on the official website, general practices at Canadian casinos provide some insight.

Payment Methods

Guests can typically use the following methods to purchase gaming credits or chips:

• Cash: Direct cash transactions are commonly accepted for purchasing chips or loading slot machine credits.
• Credit and Debit Cards: Major credit cards such as Visa and Mastercard, as well as debit cards, are generally accepted at the cashier for buying chips or credits.
• Bank Transfers: Some casinos facilitate direct bank transfers for larger amounts, though this may require prior arrangement.

Withdrawal Methods

For cashing out winnings, the following options are typically available:

• Cash: Winnings can usually be collected in cash directly from the cashier, subject to certain limits.
• Credit Card Refunds: If a credit card was used to purchase chips, some casinos may allow winnings to be credited back to the card, though this depends on the card issuer’s policies.
• Bank Drafts or Cheques: For substantial winnings, casinos often issue a bank draft or cheque.

Limitations and Considerations

• Minimum Age Requirement: Patrons must be at least 19 years old to enter the casino and engage in gaming activities.
• Identification: Valid government-issued photo identification is required for transactions, especially for significant withdrawals.
• Transaction Limits: There may be minimum and maximum limits for both deposits and withdrawals, varying by payment method. Larger transactions might necessitate additional verification or processing time.
• Processing Times: While cash transactions are immediate, other methods like bank transfers or card refunds may take several business days to process.

For the most accurate and up-to-date information regarding payment and withdrawal options, it’s advisable to contact Elements Casino Victoria directly or visit their official website.

Loyalty Programs, Promotions, and Bonuses at Elements Casino Victoria

Elements Casino Victoria offers a variety of loyalty programs, promotions, and bonuses to enhance the gaming experience for its patrons. These initiatives are designed to reward regular visitors and provide exciting opportunities to win additional prizes.

Great Canadian Rewards Program

The Great Canadian Rewards program is a loyalty initiative that allows members to earn points through slot and table game play. Accumulated points can be redeemed for free play, dining discounts, and access to exclusive promotions and events. New members are welcomed with special offers, such as the opportunity to play up to $500 on the house if they don’t win on their first visit.

Encore Rewards Program

Elements Casino Victoria participates in the Encore Rewards loyalty program, allowing players to earn points through slot and table game play. Accumulated points can be redeemed for free play, dining discounts, and access to exclusive promotions and events. New members receive a $10 free play upon registration, enhancing the overall gaming experience.

Current Promotions

Elements Casino Victoria regularly hosts a variety of promotions to enhance the gaming experience:

• Winter Warrior Bonus Tournament: Held every Saturday from December 7 to 28, 2024, this tournament allows participants to compete for the highest score and a share of $1,000 in Free Play. Players must wager $50 cash with their Great Canadian Rewards Card inserted into a slot machine to be eligible.
• New Year’s Extravaganza: To celebrate the New Year, the casino hosts Free Play Draws on December 31, 2024, and January 1, 2025. Participants have the chance to win a share of over $5,000 in Free Play. One ballot is earned for every 500 Encore Rewards points accumulated during the promotional period while playing slot machines.
• Holiday Sparkle: Every Friday and Saturday in November 2024, eligible members can receive a Holiday Sparkle Scratch Card, unveiling guaranteed Free Play, Free Bet, or Merchandise gifts. Additionally, ballot draws and Hot Seat draws offer chances to win up to $2,500 in Free Play.

Poker Room Promotions

For poker enthusiasts, Elements Casino Victoria offers:

• Super Bad Beat Jackpot: All poker games qualify for this jackpot, providing an extra layer of excitement and potential winnings.
• Local Bad Beat Jackpot: An additional jackpot exclusive to the casino, enhancing the poker experience with more opportunities to win.

These promotions and loyalty programs are subject to change; patrons are encouraged to visit the official Elements Casino Victoria website or contact Guest Services for the most current information.

Dining Options at Elements Casino Victoria

Elements Casino Victoria offers a variety of dining experiences to cater to diverse culinary preferences. From casual eateries to themed buffets, guests can enjoy a range of delectable options.

The Well Public House

Serving as a restaurant, pub, and entertainment venue, The Well Public House provides a relaxed atmosphere with a diverse menu. Guests can enjoy live entertainment on Friday and Saturday nights, making it an ideal spot to unwind.

Highlights:

• Cuisine: Casual pub fare, including burgers, salads, and sandwiches.
• Beverages: A selection of well-crafted drinks, including draft beers and cocktails.
• Entertainment: Live performances by local artists on weekends.

Chi Express

For those craving Asian-inspired dishes, Chi Express offers a variety of flavorful options.

Highlights:

• Cuisine: Authentic Asian dishes, including noodle bowls and rice plates.
• Service: Quick and efficient, ideal for guests seeking a fast yet satisfying meal.

1708 Quick Bites

Perfect for guests on the go, 1708 Quick Bites serves classic comfort foods in a relaxed setting.

Highlights:

• Menu: Offers items like hot dogs, pizza slices, chicken tenders, and more.
• Ambiance: Casual environment suitable for a quick dining experience.

Diamond Buffet

The Diamond Buffet provides themed dining experiences, featuring a variety of dishes to satisfy diverse palates.

Highlights:

• Themes: Includes options like Southern BBQ on Thursdays.
• Variety: A wide selection of dishes, from prime rib to Pacific seafood.

Each dining venue at Elements Casino Victoria is designed to enhance the overall entertainment experience, offering guests a range of culinary delights to complement their visit.

Entertainment and Nightlife at Elements Casino Victoria

Elements Casino Victoria is not only a premier gaming destination but also a vibrant hub for entertainment and nightlife, offering guests a diverse array of live performances, events, and social experiences.

Live Entertainment

The casino regularly hosts live music and comedy shows, featuring both local talent and renowned performers. These events provide guests with dynamic entertainment options that enhance the overall experience. The schedule is frequently updated to include a variety of acts, ensuring there’s always something new to enjoy.

The Platinum Room

At the heart of Elements Casino Victoria’s entertainment offerings is the Platinum Room, a modern, multi-use venue equipped with a chic lobby, stage, and adaptable floor plan. Accommodating between 20 to 500 guests, it’s ideal for hosting concerts, comedy shows, galas, wedding receptions, and corporate events. The room offers a unique view overlooking the casino floor, with customizable options for privacy.

Key Features:

• Capacity: 20 to 500 guests
• Amenities: Chic lobby, stage, flexible floor plan
• Versatility: Suitable for various events, from intimate gatherings to large-scale productions

The Well Public House

Serving as both a dining venue and entertainment spot, The Well Public House offers a relaxed atmosphere where guests can enjoy live performances while dining. It’s a perfect setting to discover new bands, watch sports, and socialize, all complemented by a selection of food and beverages.

Highlights:

• Live Performances: Regularly scheduled music and entertainment acts
• Ambiance: Casual and inviting, ideal for social gatherings
• Offerings: Diverse menu and drink selections

Special Events and Promotions

Elements Casino Victoria frequently organizes special events and promotions that add excitement to the nightlife experience. These include themed parties, holiday celebrations, and exclusive gaming tournaments, all designed to engage guests and provide memorable experiences.

Examples:

• New Year’s Eve Celebrations: Featuring live entertainment, dining specials, and prize draws
• Seasonal Promotions: Unique events aligned with holidays and local festivals

Elements Casino Victoria seamlessly blends gaming with a rich entertainment and nightlife scene. Whether attending a live show in the Platinum Room, enjoying music at The Well Public House, or participating in special events, guests are offered a comprehensive and engaging experience that caters to a wide range of interests.

Accommodation Options Near Elements Casino Victoria

While Elements Casino Victoria does not have an on-site hotel, visitors can choose from a variety of nearby accommodations to suit different preferences and budgets.

Nearby Hotels

Here are some hotels located close to Elements Casino Victoria:

Hotel Name	Distance from Casino	Description
Holiday Inn Express & Suites Victoria – Colwood	0.76 km	Offers modern amenities and complimentary breakfast, providing comfortable lodging within walking distance.
Four Points by Sheraton Victoria Gateway	3.5 km	Features contemporary rooms, an on-site restaurant, and easy access to local attractions.
The Westin Bear Mountain Golf Resort & Spa	6.5 km	Provides luxury accommodations with golf courses and spa services, ideal for guests seeking a premium experience.

These options offer convenient access to the casino and cater to a range of guest needs.

Booking Recommendations

It’s advisable to book accommodations in advance, especially during peak tourist seasons, to ensure availability and secure the best rates. Utilizing reputable travel websites can assist in comparing prices and reading guest reviews to make informed decisions.

Security Measures at Elements Casino Victoria

Ensuring the safety and security of guests and staff is a top priority at Elements Casino Victoria. The casino employs a comprehensive approach to maintain a secure environment, encompassing advanced technology and well-trained personnel.

Surveillance Systems

The casino is equipped with state-of-the-art surveillance systems that monitor the premises continuously. High-definition cameras are strategically placed throughout the facility to oversee gaming areas, entrances, and other key locations, ensuring thorough coverage and prompt detection of any suspicious activity.

Security Personnel

A dedicated team of professional security officers is present on-site to uphold safety standards. These officers conduct regular patrols of the casino floor and surrounding areas to identify potential security risks and take proactive measures to mitigate them. They are trained to respond to and resolve security incidents in a timely and professional manner.

Data Protection

To safeguard patrons’ personal and financial information, Elements Casino Victoria implements cutting-edge encryption technologies. Secure Socket Layer (SSL) encryption is utilized across all online transactions and account management processes, protecting sensitive data from unauthorized access.

Regulatory Compliance

Operating under the regulations set forth by the British Columbia Gaming Policy and Enforcement Branch (GPEB), the casino adheres to strict security protocols and responsible gaming practices. This compliance ensures that all operations meet provincial standards for safety and fairness.

Guest Policies

To maintain a secure environment, the casino enforces specific entry requirements:

• Age Verification: Guests must be at least 19 years old and present valid government-issued photo identification upon request.
• Dress Code: Attire displaying gang-related insignia, obscene graphics, or profane language is prohibited to promote a respectful atmosphere.

By integrating advanced surveillance, skilled security personnel, robust data protection measures, and adherence to regulatory standards, Elements Casino Victoria strives to provide a safe and enjoyable experience for all patrons.

Customer Support at Elements Casino Victoria

Elements Casino Victoria is dedicated to providing exceptional customer service, ensuring that guests have access to assistance whenever needed.

Contact Information

• Phone: Guests can reach the casino directly at +1 250-391-0311 for inquiries or support.
• In-Person Assistance: The Guest Services desk is located within the casino premises, where staff are available to assist with questions, provide information, and address concerns.

Operating Hours

The casino operates with the following schedule:

• Monday to Thursday: 10:00 AM – 2:00 AM
• Friday and Saturday: 10:00 AM – 4:00 AM
• Sunday: 10:00 AM – 2:00 AM

These hours ensure that support is available during all operational times.

Online Resources

While specific online support details are not extensively outlined, guests are encouraged to visit the official website for information on gaming options, dining, promotions, and events.

By offering multiple channels of communication and maintaining accessible support services, Elements Casino Victoria strives to enhance the overall guest experience.

Nearby Attractions to Elements Casino Victoria

Elements Casino Victoria is conveniently located near several notable attractions, offering visitors a variety of experiences beyond gaming.

Hatley Castle

Situated approximately 2 kilometers from the casino, Hatley Castle is a historic site featuring stunning architecture and beautifully maintained gardens. Visitors can explore the castle’s rich history and enjoy guided tours of the estate.

Fisgard Lighthouse

Located about 3 kilometers away, Fisgard Lighthouse is Canada’s oldest west coast lighthouse. This National Historic Site offers picturesque views and insights into maritime history.

Thetis Lake Regional Park

Approximately 4 kilometers from the casino, Thetis Lake Regional Park provides opportunities for outdoor activities such as hiking, swimming, and picnicking amidst natural beauty.

Royal BC Museum

Situated around 9 kilometers from Elements Casino Victoria, the Royal BC Museum showcases exhibits on natural and human history, offering an educational experience for all ages.

These attractions provide a diverse range of activities for visitors, enhancing the overall experience when visiting Elements Casino Victoria.

Guest Reviews and Ratings of Elements Casino Victoria

Elements Casino Victoria has garnered a range of feedback from patrons, reflecting diverse experiences.

Overall Rating

On TripAdvisor, the casino holds an average rating of 2.5 out of 5 stars, based on 104 reviews. This indicates a mix of positive and negative guest experiences.

Positive Feedback

Many guests commend the casino for its cleanliness and well-organized layout. For instance, one reviewer mentioned, “The casino is exceptionally clean and well laid out, providing a pleasant and enjoyable atmosphere.”

Additionally, the variety of slot machines and the quality of dining options have been highlighted positively. A patron noted, “There was a wide variety of fun slot machines to choose from, and we thoroughly enjoyed our time playing.”

Areas of Concern

Some visitors have expressed dissatisfaction with certain aspects of their experience. Issues such as machine payouts and customer service have been mentioned. One guest reported, “The pay outs are horrible and I understand not to expect much but nothing is nothing.”

Another patron raised concerns about staff interactions, stating, “70% of dealers have lousy attitudes. Fire everyone and hire staff that give a crap about customers.”

Recent Developments

It’s important to note that reviews can vary over time, and the casino may have implemented changes to address past concerns. For the most current insights, prospective visitors are encouraged to consult recent reviews and visit the casino’s official website.

In summary, guest experiences at Elements Casino Victoria are varied. While many appreciate the clean environment and gaming options, others have encountered challenges. Staying informed through up-to-date reviews can provide a clearer picture of what to expect.

Overall Assessment of Elements Casino Victoria

Elements Casino Victoria is a multifaceted entertainment destination in British Columbia that combines gaming, dining, and live events. Its diverse offerings, from over 770 slot machines to live poker and table games, make it a popular choice for locals and tourists alike. However, guest feedback highlights both strengths and areas for improvement, reflecting a mixed overall experience.

Rating by Criteria

• Trust & Fairness: 7/10
  The casino operates under strict regulations enforced by the British Columbia Gaming Policy and Enforcement Branch (GPEB). It employs advanced security measures and adheres to responsible gaming practices. However, some guests have expressed concerns about perceived low payouts on slot machines, which affects trust among players.
• Games & Software: 8/10
  With a wide range of slot machines, live table games, and electronic gaming options, Elements Casino Victoria offers something for everyone. The addition of high-limit gaming and poker rooms enhances its appeal. While the variety is commendable, some players feel payouts could be more competitive.
• Bonuses & Promotions: 7/10
  The casino offers a loyalty program and seasonal promotions, but these could be more extensive. Guest feedback indicates room for improvement in terms of value and frequency of bonuses, particularly when compared to online gaming platforms.
• Customer Support: 7/10
  While the casino provides multiple channels for assistance, including a Guest Services desk and phone support, feedback about staff attitudes and responsiveness has been inconsistent. Enhancing staff training and availability could significantly improve this score.

Final Score: 7.25/10

Elements Casino Victoria provides a reliable and enjoyable gaming environment with strong entertainment and dining options. While it excels in variety and compliance, addressing customer support concerns and enhancing promotional offerings would elevate the overall guest experience. This casino is recommended for casual players and entertainment seekers, though high-stakes players might find more competitive options elsewhere.

Frequently Asked Questions about Elements Casino Victoria

1. Where is Elements Casino Victoria located?
   It is located at 1708 Island Highway, View Royal, Victoria, British Columbia, Canada.
2. What are the casino’s operating hours?
   The casino is open daily from 10:00 AM to 2:00 AM, with extended hours until 4:00 AM on Fridays and Saturdays.
3. What types of games are available at the casino?
   The casino offers over 770 slot machines, 26 table games, poker rooms, and electronic gaming options such as automated roulette and blackjack.
4. Does the casino have a loyalty program?
   Yes, the Great Canadian Rewards program allows players to earn points for free play, dining discounts, and exclusive promotions.
5. Are there dining options available at the casino?
   Yes, the casino features dining venues such as The Well Public House, Chi Express, and 1708 Quick Bites.
6. Does Elements Casino Victoria host live entertainment?
   Yes, the casino features live performances, comedy shows, and other events in its Platinum Room and The Well Public House.
7. Is there a hotel at the casino?
   No, there is no on-site hotel, but nearby accommodations include the Holiday Inn Express, Four Points by Sheraton, and The Westin Bear Mountain Golf Resort & Spa.
8. What security measures are in place at the casino?
   The casino employs advanced surveillance systems, trained security personnel, and follows regulatory standards to ensure guest safety.
9. What is the minimum age to enter the casino?
   Guests must be at least 19 years old and provide valid government-issued photo identification.
10. What are the payment and withdrawal methods at the casino?
    The casino accepts cash, credit cards, and debit cards for transactions. Winnings can be withdrawn in cash or via other available methods, subject to limits.
11. Are there attractions near the casino?
    Nearby attractions include Hatley Castle, Fisgard Lighthouse, Thetis Lake Regional Park, and the Royal BC Museum.
12. How do guests rate Elements Casino Victoria?
    Guest reviews are mixed, with an average rating of 2.5 out of 5 on TripAdvisor. Positive feedback highlights cleanliness and game variety, while some express concerns about payouts and customer service.
13. How can I contact customer support at the casino?
    You can reach the casino by phone at +1 250-391-0311 or visit the Guest Services desk on-site for assistance.
14. Does the casino offer promotions or bonuses?
    Yes, the casino runs seasonal promotions, poker room jackpots, and offers loyalty rewards through the Great Canadian Rewards program.
15. Is there parking available at the casino?
    Yes, the casino provides on-site parking for guests.