Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie (Ex OLG Casino Sault Ste. Marie) Review

Location

Gateway Casinos Sault Ste. Marie is located at 30 Bay St., Sault Ste. Marie, Ontario, Canada, P6A 7A6. It sits near the International Bridge, which connects Sault Ste. Marie, Ontario, to Sault Ste. Marie, Michigan, making it a popular destination for both Canadian and American visitors.

Gateway Casinos Sault Ste. Marie: Where thrilling gaming meets exceptional hospitality in the heart of Northern Ontario

History

The casino first opened its doors in 1999 under the name OLG Casino Sault Ste. Marie, becoming the first permanent casino in Northern Ontario. It operated under the Ontario Lottery and Gaming Corporation (OLG) and quickly became a hub for entertainment in the area.

In 2017, the casino was acquired by Gateway Casinos & Entertainment Limited, a prominent operator in the Canadian gaming and entertainment industry. Following the acquisition, it was rebranded as Gateway Casinos Sault Ste. Marie, reflecting its integration into the Gateway Casinos network.

Licensing

Gateway Casinos Sault Ste. Marie operates under the regulation of the Alcohol and Gaming Commission of Ontario (AGCO), ensuring compliance with provincial gaming laws. It also maintains a partnership with the Ontario Lottery and Gaming Corporation (OLG), adhering to high standards of security, fairness, and responsible gaming practices.

Overview

The casino spans approximately 3,300 square meters, offering a range of gaming and entertainment options. Its gaming floor features:

• Over 400 slot machines with a variety of themes and stakes.
• Table games, including blackjack, roulette, and poker.

In addition to gaming, the casino includes a dining venue, “Getaway” restaurant, serving local and international cuisine, along with a fully stocked bar offering a variety of beverages.

Contribution to the Community

Gateway Casinos Sault Ste. Marie has played a significant role in the local economy. Since its inception, it has contributed over $35 million to the city’s budget through the OLG’s municipal contribution program. Celebrating its 25th anniversary in 2024, the casino continues to be a vital part of Sault Ste. Marie’s entertainment landscape, attracting locals and tourists alike.

This modernized casino facility embodies Gateway Casinos’ mission to provide exceptional service, entertainment, and community engagement in Northern Ontario.

Gaming Options at Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie offers a diverse array of gaming experiences tailored to both novice and seasoned players. Spanning approximately 35,000 square feet, the casino’s gaming floor is equipped with a variety of slot machines, table games, and poker options.

Slot Machines

The casino boasts over 400 slot machines, featuring a mix of classic reels and modern video slots. Players can enjoy popular titles such as:

• Lock It Links
• 88 Fortune
• Blazing 7’s
• Money Link
• The Price is Right
• Buffalo
• The Great Immortals
• Red Hot Tamales
• Lightning Link
• Wheel of Fortune

These games offer a range of denominations, from penny slots to higher stakes, catering to various player preferences.

Table Games

For enthusiasts of table games, Gateway Casinos Sault Ste. Marie provides several options:

• Blackjack: A classic card game where players aim to achieve a hand value closest to 21 without exceeding it.
• Roulette: Players place bets on numbers or colors, anticipating where the ball will land on the spinning wheel.
• Poker: The casino features a dedicated poker room with three tables, offering Texas Hold’em games.

Electronic Table Games

In addition to traditional table games, the casino offers electronic versions, providing a modern twist on classic gaming experiences. These include:

• Electronic Blackjack: Allows players to enjoy blackjack in a digital format, often with side bet options like Lucky Aces, 21+3, and Lucky Lucky.
• Electronic Roulette: Offers the excitement of roulette with the convenience of electronic play.

Poker Room

The poker room at Gateway Casinos Sault Ste. Marie is equipped with three tables, each accommodating up to 11 players. Regular Texas Hold’em games are available, with tournaments held on Thursdays. The standard Thursday Night Poker Tournament has a $75 entry fee, while a $125 tournament takes place on the last Thursday of each month.

Operating Hours

The casino operates with the following schedule:

• Monday to Wednesday: 9:00 AM – 2:00 AM
• Thursday to Sunday: Open 24 hours

This schedule provides ample opportunity for guests to enjoy the gaming options available.

Gateway Casinos Sault Ste. Marie combines a wide selection of gaming options with a commitment to providing an engaging and enjoyable experience for all guests.

Payment Methods and Withdrawal Options

At Gateway Casinos Sault Ste. Marie, guests can manage their gaming funds through various convenient methods:

• Cash Transactions: Players can use cash for purchasing chips at table games or for slot machine play.
• Debit and Credit Cards: While direct card transactions for gaming are not available, on-site ATMs allow guests to withdraw cash using their debit or credit cards.
• My Club Rewards Points: Members of the My Club Rewards program can accumulate points through gameplay, which can be redeemed for free play on select games.

Withdrawal Policies

Winnings from slot machines are typically dispensed directly from the machine. For larger amounts or table game winnings, guests may need to visit the cashier’s cage to receive their funds. It’s important to note that the casino operates in Canadian dollars (CAD), and currency exchange services are available on-site for international visitors.

Restrictions

Guests must be at least 19 years old to participate in gaming activities. Valid government-issued photo identification is required upon entry. Additionally, individuals who have self-excluded or are trespassed from the casino are prohibited from entering or participating in any gaming activities.

By offering a range of payment and withdrawal options, Gateway Casinos Sault Ste. Marie ensures a seamless and enjoyable gaming experience for all patrons.

Loyalty Programs, Promotions, and Bonuses at Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie offers a variety of loyalty programs, promotions, and bonuses to enhance the gaming experience for its patrons.

My Club Rewards Program

The My Club Rewards program is a complimentary membership initiative designed to reward players for their engagement. Members can accumulate points through slot and table game play, which can be redeemed for free play and other benefits. The program features multiple tiers, each offering escalating rewards:

• Rewards
• Silver
• Gold
• Elite
• Ultra

As members advance through these tiers, they gain access to exclusive offers, dining discounts, and special event invitations. Enrollment is straightforward; guests can sign up at the Guest Services desk by presenting valid identification.

Current Promotions

Gateway Casinos Sault Ste. Marie regularly hosts promotions to provide additional value to its guests. Some of the ongoing promotions include:

• Place the Ace: Running from November 1 to 30, this promotion offers participants a chance to win a share of $20,000, with $2,500 added to the progressive jackpot for each draw. Draws occur every Wednesday and Saturday at 7 PM.
• Give Us Your Email: By providing their email address, guests receive $5 in free play. New My Club Rewards members are eligible for an additional $5 in free play.
• Holiday Gift Certificate Bonus Offer: Purchasing a $100 casino gift certificate entitles the buyer to a bonus gift, which can be a Gateway mug, hat, or a $10 free play voucher.

These promotions are subject to change, and guests are encouraged to visit the casino’s official website or contact Guest Services for the most current information.

Dining Specials

The casino’s Getaway Restaurant offers various dining promotions to complement the gaming experience:

• $7.77 Lunch Menu: Available Monday through Wednesday from 11 AM to 2 PM, featuring a selection of meals at a special price.
• Chicken & Ribs Wednesday: A special menu offering available every Wednesday from 4 PM to 9 PM.
• Fish & Seafood Fridays: Guests can enjoy fish and seafood specials every Friday from 4 PM to 9 PM.

These dining promotions provide guests with affordable and diverse meal options during their visit.

By offering a comprehensive loyalty program and a variety of promotions, Gateway Casinos Sault Ste. Marie aims to deliver an engaging and rewarding experience for all its patrons.

Dining Options at Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie offers a variety of dining experiences to complement its gaming and entertainment options.

Getaway Restaurant

The Getaway Restaurant provides a welcoming atmosphere for guests to enjoy a range of meals throughout the day.

• Breakfast: Served daily from 9:30 AM to 11:00 AM, featuring classic morning dishes to start your day.
• Lunch and Dinner: Available from 11:00 AM to 9:00 PM, offering a diverse menu that includes light meals, savory snacks, and hearty entrees.

Bar Services

Adjacent to the restaurant, the Bar offers a selection of beverages and quick bites.

• Grab & Go: Ideal for guests seeking a quick refreshment, the bar provides ready-to-eat food and beverage items.

Special Dining Promotions

To enhance the dining experience, the casino features special promotions:

• $7.77 Lunch Menu: Available Monday through Wednesday from 11:00 AM to 2:00 PM, this menu offers a selection of dishes at a special price.
• Fish & Seafood Fridays: Every Friday, guests can enjoy seafood specials, including deep-fried calamari and beer-battered cod, served with sides like French fries and coleslaw.

These dining options and promotions at Gateway Casinos Sault Ste. Marie provide guests with a variety of culinary experiences to complement their visit.

Entertainment and Nightlife at Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie offers a variety of entertainment and nightlife options to enhance the guest experience beyond gaming.

Live Entertainment

The casino regularly hosts live performances featuring local and regional artists. These events provide guests with an opportunity to enjoy live music and entertainment in a vibrant atmosphere.

Special Events and Promotions

Throughout the year, Gateway Casinos Sault Ste. Marie organizes special events and promotions to engage patrons. These include themed nights, holiday celebrations, and exclusive member events. Guests are encouraged to check the casino’s official website or contact Guest Services for the latest information on upcoming events.

Dining and Nightlife

The on-site Getaway Restaurant and bar offer a variety of dining options, from light meals to savory snacks, complemented by a selection of beverages. The restaurant’s operating hours are from 9:30 AM to 9:00 PM daily, extending to 10:00 PM on Thursdays, Fridays, and Saturdays.

By offering a diverse range of entertainment and nightlife options, Gateway Casinos Sault Ste. Marie aims to provide a comprehensive and enjoyable experience for all guests.

Accommodation Options Near Gateway Casinos Sault Ste. Marie

While Gateway Casinos Sault Ste. Marie does not have an on-site hotel, guests can choose from several nearby accommodations that offer comfort and convenience. Here are some options:

Delta Hotels by Marriott Sault Ste. Marie Waterfront
Located at 208 St. Mary’s River Drive, this full-service hotel offers modern rooms with city or water views, complimentary Wi-Fi, and an on-site restaurant. It’s within walking distance of the casino.

Quality Inn & Suites Bay Front
Situated at 180 Bay Street, this hotel features comfortable accommodations, free breakfast, and is conveniently located across from Station Mall, close to the casino.

Fairfield Inn & Suites by Marriott
Located at 633 Great Northern Road, this hotel offers king, two queen, and suite accommodations, along with complimentary breakfast and an indoor pool.

Days Inn & Suites by Wyndham
Found at 184 Great Northern Road, this hotel provides quality affordable rooms and suites in downtown Sault Ste. Marie, approximately a 10-minute walk from the casino.

Quattro Hotel & Conference Centre
Located at 229 Great Northern Road, this hotel offers elegant accommodations, an on-site restaurant, and is a short drive from the casino.

These accommodations provide a range of amenities and proximity to Gateway Casinos Sault Ste. Marie, ensuring a comfortable stay for all guests.

Security Measures at Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie prioritizes the safety and well-being of its guests and employees through comprehensive security protocols. The casino collaborates with provincial health officials and consultants to implement enhanced sanitation and safe-distancing measures, along with appropriate work procedures, practices, and equipment.

Key security measures include:

• Enhanced Cleaning Protocols: All hard surfaces and high-touch areas are sanitized frequently throughout the day.
• Employee Health Monitoring: Employee wellness is checked at the beginning of each shift, and no employee is allowed in the facility with any flu-like symptoms.
• Physical Barriers: Plexiglass barriers have been added at players club desks, guest services, cashiers, and other areas throughout the property to protect guests and employees alike.

These measures are designed to provide a safe and secure environment for all patrons, ensuring an enjoyable experience at Gateway Casinos Sault Ste. Marie.

Customer Support at Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie is committed to providing exceptional customer support to ensure a positive experience for all guests. The casino offers multiple channels for assistance:

• In-Person Assistance: Guests can visit the Guest Services desk located within the casino for immediate support, including inquiries about gaming, promotions, and amenities.
• Telephone Support: For off-site assistance, customers can contact the casino directly at 705-759-0100 during operating hours.
• Email Correspondence: Inquiries can be sent via email to [email protected], with responses provided in a timely manner.

The customer support team is trained to address a wide range of questions and concerns, ensuring that each guest’s visit is enjoyable and hassle-free.

Nearby Attractions to Gateway Casinos Sault Ste. Marie

Visitors to Gateway Casinos Sault Ste. Marie can explore a variety of nearby attractions that showcase the region’s rich history, culture, and natural beauty.

Sault Ste. Marie Canal National Historic Site

Located just a short distance from the casino, this historic site offers insights into the engineering marvels of the past. Visitors can explore the canal, enjoy walking trails, and learn about its significance in Canadian history.

Canadian Bushplane Heritage Centre

A must-visit for aviation enthusiasts, this museum features a collection of bushplanes and exhibits related to forest fire management and aviation history in Canada. It’s an engaging experience for visitors of all ages.

Art Gallery of Algoma

Art lovers can appreciate a diverse collection of visual art at this gallery, which showcases works from local, national, and international artists. The gallery also hosts rotating exhibitions and educational programs.

Ermatinger-Clergue National Historic Site

This site preserves two of the oldest stone buildings northwest of Toronto, offering a glimpse into 19th-century life. Visitors can tour the heritage buildings and participate in interactive exhibits.

Sault Ste. Marie Museum

Housed in a historic post office building, the museum provides comprehensive exhibits on the area’s history, including Indigenous culture, early settlement, and industrial development.

These attractions, all within proximity to Gateway Casinos Sault Ste. Marie, offer enriching experiences that complement the entertainment options at the casino.

Customer Reviews and Ratings of Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie has garnered a range of feedback from its patrons, reflecting diverse experiences. On Tripadvisor, the casino holds an average rating of 3.5 out of 5 stars, based on 231 reviews.

Positive Feedback

Many guests commend the casino for its friendly staff and enjoyable atmosphere. For instance, a reviewer from Sudbury, Canada, mentioned having a great time with courteous and humorous service, particularly highlighting the quality of the quarter chicken with mashed potatoes and the hot hamburger.

Areas for Improvement

Some patrons have expressed concerns regarding the casino’s amenities and services. A visitor from Sault Ste. Marie, MI, noted dissatisfaction with beverage pricing and quality, describing the draft beer as warm and flat.

Overall Impression

The general consensus suggests that while Gateway Casinos Sault Ste. Marie offers a pleasant gaming environment with attentive staff, there are areas where enhancements could elevate the overall guest experience. Prospective visitors are encouraged to consider these varied reviews to set appropriate expectations for their visit.

Overall Assessment of Gateway Casinos Sault Ste. Marie

Gateway Casinos Sault Ste. Marie offers a well-rounded entertainment experience with a diverse range of gaming options, dining facilities, and a loyalty program tailored to enhance customer engagement. Situated in a convenient location near significant local attractions, the casino serves as a hub for both gaming enthusiasts and visitors seeking leisure activities.

While the casino earns praise for its friendly staff, clean facilities, and community contributions, some areas, such as beverage quality and promotional variety, have room for improvement. The absence of an on-site hotel might be a drawback for travelers seeking an all-in-one entertainment destination.

Ratings (Out of 10)

• Trust & Fairness: 9/10
  The casino is regulated by the Alcohol and Gaming Commission of Ontario (AGCO), ensuring strict adherence to gaming laws, fairness, and responsible gambling practices.
• Games & Software: 8/10
  The gaming floor features a strong selection of slot machines, table games, and a poker room. However, the relatively small scale of the facility may limit variety compared to larger casinos.
• Bonuses & Promotions: 7/10
  While the loyalty program and dining promotions add value, some guests feel that the casino could expand its promotional offerings and provide more frequent special events or bonus opportunities.
• Customer Support: 8/10
  The casino offers responsive customer support through multiple channels, including in-person assistance, phone, and email. While efficient, there is room for enhanced digital support features such as live chat or an app.

Overall Rating: 8/10

Gateway Casinos Sault Ste. Marie provides a reliable and enjoyable gaming experience in Northern Ontario. With its strong commitment to fairness, community engagement, and customer satisfaction, the casino continues to be a popular choice for locals and visitors alike. Addressing some of the minor shortcomings could elevate it further as a premier entertainment destination.

Frequently Asked Questions about Gateway Casinos Sault Ste. Marie

1. Where is Gateway Casinos Sault Ste. Marie located?
   The casino is located at 30 Bay St., Sault Ste. Marie, Ontario, Canada, near the International Bridge.
2. What are the casino’s operating hours?
   The casino is open Monday to Wednesday from 9:00 AM to 2:00 AM and 24 hours from Thursday to Sunday.
3. What gaming options are available?
   The casino offers over 400 slot machines, table games like blackjack and roulette, and a dedicated poker room.
4. Does the casino have a loyalty program?
   Yes, the My Club Rewards program allows members to earn points and access exclusive perks based on tier levels.
5. Are there dining options at the casino?
   Yes, the casino features the Getaway Restaurant, offering breakfast, lunch, and dinner, as well as bar services.
6. Does Gateway Casinos Sault Ste. Marie have an on-site hotel?
   No, there is no on-site hotel, but several nearby accommodations are available.
7. Are there any promotions or bonuses?
   The casino runs regular promotions, such as free play offers and special dining deals, alongside its loyalty program rewards.
8. What safety measures are in place?
   Enhanced cleaning protocols, physical barriers, and employee health monitoring are implemented for guest safety.
9. How can I contact customer support?
   Customer support is available in person at the Guest Services desk, via phone at 705-759-0100, or by email at [email protected].
10. What attractions are nearby?
    Nearby attractions include the Sault Ste. Marie Canal National Historic Site, Canadian Bushplane Heritage Centre, and Art Gallery of Algoma.