Grand Villa Casino

Grand Villa Casino Review

Open: Daily, 24 hours
Phone: (604) 436-2211
Address: 4331 Dominion Street, Burnaby, BC V5G 1C7
Hotel Reservations: 1-604-436-2211
Additional Details: The casino offers an on-site hotel for added convenience.

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Casino Overview

Situated in Burnaby’s Garden Village area, Grand Villa Casino features an impressive array of gaming options, including 300 slot machines and 30 table games. With two casino floors that radiate energy, the venue draws in both locals and visitors, offering private gaming salons and a 24/7 schedule. The surrounding area provides a scenic escape for outdoor enthusiasts, with attractions like Burnaby Lake Park, Deer Lake Park, and Central Park all nearby. Other points of interest in close proximity include Burnaby Mountain Conservation Area, Simon Fraser University, and golf courses such as Fraserview and Burnaby Mountain. Those interested in shopping can explore local stores and dining spots or take a quick 15-minute SkyTrain trip to downtown Vancouver.

Grand Villa Casino: Where world-class gaming meets unparalleled dining and entertainment in the heart of Burnaby

Gaming at Grand Villa Casino

The casino is home to 1,000 state-of-the-art slot machines, offering a mix of video, classic, and progressive options, including popular games like Casino Cash. For table game enthusiasts, 48 tables feature a variety of gaming options such as Dragon Bonus Baccarat, Blackjack, Craps, Roulette, Touch-Bet Roulette, EZ Baccarat, Mini Baccarat, Squeeze Baccarat, Ultimate Texas Hold’em, 4 Card Poker, Fortune Pai Gow, and Super Sic Bo.

Poker Room
The poker room, located on the upper level, offers 12 tables dedicated to both limit and no-limit Texas Hold’em. Two large 10-foot projection screens showcase major sporting events, enhancing the poker room’s lively ambiance. Be sure to keep an eye on the bad beat jackpot for potential winnings.

Dining and Drink Options

Grand Villa Casino offers a rich dining selection that adds to its appeal as a top entertainment destination. Featured restaurants include:

Restaurant	Description
ATLAS Steak + Fish	A premium steakhouse that combines classic dishes with a modern twist, offering a relaxed yet refined setting.
Personas	Known for its playful take on classic dishes, Personas provides a vibrant atmosphere with an extensive drink menu and unique decor.
Chow Lucky Noodle Bar	An Asian-inspired dining spot with an open wok kitchen, offering quick, flavorful dishes.
Centro Bar	Positioned centrally on the casino floor, Centro offers quick and easy access to refreshing beverages for players and visitors.
Alpina Bar + Gaming Lounge	A combination of gaming lounge and bar with expansive views of the surrounding mountains, ideal for casual drinks and gaming.
Grand Neptune Seafood Restaurant	Known for authentic Chinese seafood cuisine in an upscale setting, located adjacent to the casino.

Entertainment and Events

The Scala Lounge frequently hosts live DJs, big-screen HD sports viewings, and live entertainment events. Check the casino’s website or contact them directly for an updated event schedule, as events vary seasonally and include exciting themed parties and exclusive shows.

Entertainment and Nightlife

Grand Villa Casino offers a dynamic entertainment scene, featuring live music and events that cater to diverse tastes. The Personas Patio Restaurant + Lounge is a popular venue, hosting live performances and DJ nights. For instance, DJ Dimitri and DJ Johnny Omega are among the regular performers, providing vibrant music experiences for guests.

Hotel Accommodations

Adjacent to the casino is the Delta Hotels Burnaby Conference Centre, offering 200 guest rooms, including 11 signature suites on the top floor. Each room is equipped with flat-screen TVs and offers optional mountain views. The hotel provides 12,000 square feet of conference space, a full-service health club, sauna, and outdoor hot tubs, making it suitable for both leisure and business travelers.

Rewards and Membership Programs

Grand Villa Casino participates in the Encore Rewards program, offering members various benefits such as birthday gifts, promotions, and invitations to special events. Membership is free and can be obtained by visiting the Guest Services desk with valid ID. The program features four tiers: Diamond, Double Diamond, Triple Diamond, and Elite, each offering progressively greater rewards.

Promotions and Special Events

The casino regularly hosts promotions and events to enhance the guest experience. For example, the “Golden Ticket” promotion running from November 10 to 29 offers participants a chance to win $5,000, with the draw taking place on November 29 at 9 PM. Additionally, the “Mega Money” promotion, from October 13 to December 8, features $25,000 grand prize draws on November 10 and December 8 at 4 PM.

Exclusive Private Gaming

For guests seeking an elevated experience, Grand Villa Casino offers exclusive private gaming salons. These spaces provide privacy for high-stakes games and a more personalized service environment, attracting both seasoned players and guests looking for a refined gaming atmosphere. The private salons feature top-tier amenities, creating a premium experience in a quiet, sophisticated setting.

Payment Methods and Cash Handling

Grand Villa Casino offers a variety of payment options to ensure a seamless experience for guests:

• Automated Banking Machines (ABMs): Guests can withdraw cash using MasterCard, American Express, Visa, or Debit cards at on-site ABMs.
• Cashier Cages: At the cashiering cages, patrons can use Visa, MasterCard, Debit cards, or cash for transactions.
• Hotel Payments: For hotel services, payments are accepted via MasterCard, American Express, or Visa.
• Restaurants and Bars: Dining establishments within the casino accept MasterCard, American Express, Visa, Debit cards, or cash.

These diverse payment options are designed to accommodate the preferences of all guests, ensuring convenience throughout the casino and its associated facilities.

Age Restrictions

To access the gaming floor at Grand Villa Casino, guests must be at least 19 years old and present valid government-issued photo identification. Individuals aged 21 or younger are also required to provide a secondary piece of identification, such as a debit or credit card.

Identification Requirements

Acceptable forms of primary identification include a driver’s license, passport, or age of majority card. The secondary ID must bear the guest’s name and be in good condition.

Smoking Policy

In compliance with British Columbia’s regulations, Grand Villa Casino is a smoke-free facility. Designated outdoor smoking areas are available for guests who wish to smoke.

Alcohol Policy

Guests are not permitted to bring their own alcohol into the casino. Any alcohol found outside of designated areas will be confiscated by casino security and disposed of immediately.

Pet Policy

Pets are not allowed on the premises, with the exception of certified service animals.

Photography and Recording Devices

The use of cameras and recording devices is strictly prohibited on the casino floor to ensure the privacy and security of all guests.

Dress Code

While Grand Villa Casino does not enforce a strict dress code, guests are expected to wear appropriate attire. Clothing should be clean and in good condition, and offensive or inappropriate attire is not permitted.

Responsible Gaming

The casino promotes responsible gaming practices and offers resources for guests who may need assistance. Programs such as self-exclusion and access to support services are available to encourage healthy gaming habits.

By adhering to these guidelines, Grand Villa Casino ensures a safe and enjoyable environment for all patrons.

Security and Safety at Grand Villa Casino

Grand Villa Casino is committed to providing a safe and secure environment for all guests and staff members. A series of robust security measures are implemented throughout the facility, ensuring a protected experience for everyone on the premises.

24/7 Surveillance and Security Staff

The casino is equipped with an advanced 24/7 surveillance system, covering all gaming areas, entrances, cashier stations, and high-traffic spots. This extensive camera network is monitored by trained security personnel to detect and respond to any unusual activity.

Security Staff
Trained and uniformed security officers are stationed across the casino and its surrounding areas, including parking lots, to ensure a quick response to any incidents and assist guests in need. Security personnel are also readily available to escort guests upon request, enhancing safety both inside and around the casino premises.

Access Control and ID Verification

To maintain a secure atmosphere, Grand Villa Casino strictly enforces age and identification policies. All guests entering the casino are required to present government-issued photo identification if there is any doubt about their age (19+ requirement). This helps to prevent unauthorized access and maintain a controlled environment on the gaming floor. Casino staff is also vigilant in identifying and preventing entry for individuals showing signs of intoxication, ensuring the safety and comfort of other patrons.

Anti-Theft and Personal Belongings

The casino encourages guests to keep personal belongings secure, but in the event of lost or stolen items, the security team is equipped to assist immediately. Grand Villa Casino also has cash handling protocols and secure cashier stations to prevent fraud and theft. Guests can safely manage their funds at cashiering cages, which are staffed by trained personnel following strict security procedures.

Emergency Preparedness

Grand Villa Casino places high importance on emergency preparedness, with clear procedures for evacuation, fire safety, and medical assistance. The facility is equipped with:

• Fire Alarms and Extinguishers: Placed at accessible locations across the casino to ensure fire safety.
• Medical Support: First-aid trained staff are on hand to respond to medical emergencies, and there are designated first-aid stations.
• Emergency Exits and Evacuation Plans: Clearly marked and routinely inspected emergency exits and evacuation plans are in place, ensuring guests can leave the premises safely in case of an emergency.

Responsible Gaming and Guest Assistance

The casino supports responsible gaming and provides on-site resources, such as GameSense advisors, to help patrons make informed choices. In cases where a guest may need additional assistance or support, trained staff can connect them with appropriate resources and programs. Grand Villa Casino also offers a self-exclusion program for individuals seeking a break from gaming.

Privacy and Data Security

In line with industry standards, Grand Villa Casino takes guest privacy seriously. All personal and transaction data are handled following strict confidentiality protocols, protecting guest information from unauthorized access. For digital security, payment systems and data networks are encrypted and regularly updated to prevent cyber threats.

Nearby Attractions

Visitors can explore a variety of attractions surrounding Grand Villa Casino. In addition to nearby parks, such as Burnaby Lake and Central Park, the area is home to cultural and recreational sites:

Attraction	Description
Burnaby Village Museum	An open-air museum showcasing Burnaby’s history with restored buildings and exhibitions.
Metropolis at Metrotown	One of the largest shopping centers in British Columbia, featuring over 450 stores and entertainment options.
Simon Fraser University	A renowned Canadian university located on Burnaby Mountain, offering panoramic views and beautiful hiking trails.
Burnaby Art Gallery	Known for its exhibitions of Canadian and international artists, located near Deer Lake.
Burnaby Mountain Conservation Area	Ideal for hiking and scenic views of the surrounding region and coastline.

These attractions make Burnaby an ideal spot for travelers interested in combining gaming with outdoor adventures, shopping, and cultural experiences.

Casino Amenities and Services

Grand Villa Casino caters to guest comfort and convenience by offering a wide range of amenities and services:

Amenity	Description
Complimentary Wi-Fi	Available throughout the casino and hotel for guests to stay connected.
Valet Parking and Self-Parking	Valet and ample self-parking options make it easy for guests to access the casino.
Currency Exchange	On-site currency exchange services for international guests.
ATM Services	Multiple ATMs located within the casino for quick access to cash.
Casino Hosts	Dedicated hosts are available to assist high-level players with personalized services.
Business Center	For business travelers, the Delta Hotel provides a full-service business center with meeting rooms and conference space.

These services and amenities underscore Grand Villa Casino’s commitment to providing a seamless and enjoyable experience for all guests.

Accessibility Features

Grand Villa Casino is fully accessible, with features designed to accommodate guests with mobility challenges:

• Wheelchair-Accessible Gaming Areas: Casino floors, private salons, and restaurants are accessible.
• Accessible Restrooms: Conveniently located on each level for guests with accessibility needs.
• Elevators and Ramps: Available throughout the property, ensuring smooth access to different areas.

The casino strives to make its facilities enjoyable and easy to navigate for all guests.

Responsible Gaming

Grand Villa Casino actively promotes responsible gaming through the GameSense program, designed to provide players with resources and tools to enjoy gaming responsibly.

Resource	Description
GameSense Information Centre	On-site information with trained advisors to assist guests.
Self-Exclusion Program	Provides individuals with tools to take a break from gaming if needed.
Educational Material	Guides on responsible gaming available throughout the casino and on the website.

By fostering a safe gaming environment, Grand Villa Casino ensures that guests can enjoy their experience while keeping their gaming healthy and fun.

Special Seasonal Promotions

Throughout the year, Grand Villa Casino hosts various seasonal promotions, special events, and tournaments:

• Holiday Promotions: Includes giveaways, holiday-themed gaming, and prize draws.
• Lunar New Year Celebrations: Special events, promotions, and authentic dining options celebrating the Lunar New Year.
• Summer Tournaments: Includes high-stakes table game tournaments with cash prizes.

These events add unique, festive elements to the casino experience, enhancing the entertainment options for regular and seasonal visitors.

Grand Villa Casino in Burnaby, British Columbia, has garnered a range of feedback from patrons, reflecting diverse experiences.

Google Reviews: The casino holds a 4 out of 5-star rating, based on over 3,500 reviews. Guests frequently commend the vibrant atmosphere and extensive gaming options. However, some express concerns regarding the cost of hotel accommodations.

TripAdvisor: On this platform, Grand Villa Casino has a 2.5 out of 5-star rating. While some visitors appreciate the lively environment, others have noted dissatisfaction with certain amenities, particularly the buffet offerings.

PokerAtlas: The casino’s poker room receives positive feedback, with players highlighting the professionalism of the staff and the quality of the gaming experience. One reviewer described it as “currently the best poker spot in BC,” praising the new poker room’s proximity to essential facilities and the overall service.

In summary, while many guests enjoy the gaming variety and atmosphere at Grand Villa Casino, opinions on dining and accommodation services vary. Prospective visitors are encouraged to consider these mixed reviews when planning their visit.

Overall Summary of Grand Villa Casino

Grand Villa Casino in Burnaby stands out as a vibrant entertainment destination, popular for its extensive gaming options and quality dining experiences. With a variety of slot machines, table games, and private gaming salons, the casino appeals to both casual players and high-stakes enthusiasts. The on-site dining establishments, like ATLAS Steak + Fish and Personas, add to the overall experience, offering diverse menu options. While the casino is praised for its security measures, responsible gaming practices, and Encore Rewards program, reviews on dining, hotel amenities, and cost can vary.

Rating Breakdown (Out of 10)

Criteria	Rating	Comments
Trust & Fairness	8	Secure environment with 24/7 surveillance and clear policies; strong focus on responsible gaming.
Games & Software	9	Wide selection of games, including 1,000+ slot machines and 48 tables; diverse software for gaming options.
Bonuses & Promotions	7	Encore Rewards program and seasonal promotions, though more frequent bonuses would enhance value.
Customer Support	8	Knowledgeable and available staff, but feedback suggests occasional delays with in-person support during peak times.

Overall Score: 8/10

Grand Villa Casino offers a well-rounded experience with a solid mix of gaming, dining, and entertainment options, making it a strong choice for local and visiting guests seeking a reliable casino experience in Burnaby.

Frequently Asked Questions (FAQs) about Grand Villa Casino

1. What are the operating hours of Grand Villa Casino?
Grand Villa Casino is open 24/7, providing round-the-clock entertainment and gaming options for guests.

2. What games are available at Grand Villa Casino?
The casino offers over 1,000 slot machines, 48 table games (including Blackjack, Roulette, Baccarat, Texas Hold’em, and more), and private gaming salons.

3. Are there dining options within the casino?
Yes, Grand Villa Casino has a range of dining options, including ATLAS Steak + Fish, Personas Patio + Lounge, Chow Lucky Noodle Bar, and the Grand Neptune Seafood Restaurant.

4. Is there a hotel on site?
Yes, the Delta Hotels Burnaby Conference Centre is located on-site, offering 200 rooms, including 11 signature suites, and amenities such as a fitness center, sauna, and outdoor hot tubs.

5. What is the minimum age requirement to enter the casino?
Guests must be at least 19 years old and provide valid photo identification upon entry. Visitors aged 21 or younger may be asked for a secondary form of ID.

6. Are pets allowed in the casino?
Only certified service animals are allowed; pets are not permitted on the premises.

7. What payment methods are accepted at the casino?
The casino accepts Visa, MasterCard, American Express, Debit, and cash at cashiering cages and ATMs. Payments in restaurants and bars can also be made using these methods.

8. Are there any rewards programs for players?
Yes, Grand Villa Casino participates in the Encore Rewards program, which offers tiered benefits across four levels: Diamond, Double Diamond, Triple Diamond, and Elite.

9. Is smoking allowed inside the casino?
No, Grand Villa Casino is a smoke-free facility, though designated outdoor smoking areas are available.

10. What security measures are in place at Grand Villa Casino?
The casino has 24/7 surveillance, trained security personnel, and emergency protocols for guest safety. Age and ID verification are also enforced for controlled access.

11. Does Grand Villa Casino promote responsible gaming?
Yes, the casino supports responsible gaming through the GameSense program, self-exclusion options, and on-site advisors who can provide resources and assistance.

12. Are there promotions or special events offered at the casino?
The casino regularly hosts seasonal promotions, tournaments, and themed events. For the latest promotions, guests can check the casino’s website or contact the front desk.

13. Is there parking available at the casino?
Yes, Grand Villa Casino offers both valet and self-parking options for guests.