3 Reasons to Choose Playtime Casino Kelowna:
✅ Prime Location: near Okanagan Lake and downtown attractions.
✅ Extensive Game Selection: with slots, table games, and a poker room.
✅ Exceptional Service: with a friendly, professional staff and rewarding loyalty program.
- Prime Location
- Diverse Gaming Options
- Encore Rewards Program
- Friendly Staff
- Convenient Facilities
- Promotions and Events
- Dining Limitations
- Occasional Service Delays
- Security Checks
- Limited High-Stakes Options
Playtime Casino Kelowna Review
Operating Hours:
- Sunday – Tuesday: 10:00 AM – 1:00 AM
- Wednesday – Saturday: 10:00 AM – 2:00 AM
Contact Details:
- Casino Phone: (250) 860-9467
- Hotel Reservations: 1-888-890-3222
- Address: 1300 Water Street, Kelowna, British Columbia, Canada
Amenities:
- Hotel and Swimming Pool: Onsite
Introduction
Situated along the scenic shores of Okanagan Lake and closely linked to the Delta Grand Hotel, Playtime Casino Kelowna has established itself as a prominent entertainment hub in Kelowna. The casino, which was previously branded as Lake City Casino, was revamped and reopened under its new name in March 2018 as part of the expansive Gateway Casinos & Entertainment group. This prominent venue offers a wide spectrum of entertainment options, featuring an impressive lineup of both slot machines and table games that cater to all levels of experience, from newcomers to seasoned players.
Playtime Casino Kelowna: A premier gaming and entertainment destination on the shores of Okanagan Lake, offering diverse games, vibrant dining, and a welcoming atmosphere for locals and visitors alike
Playtime Casino Kelowna was designed to meet the needs of a variety of players by offering a balanced mix of traditional gambling options and contemporary games with advanced technology. In addition to its robust gaming options, the casino also features multiple dining venues, allowing visitors to enjoy a complete entertainment experience. Furthermore, through Gateway Casinos’ rewards program, players have the chance to gain exclusive benefits and enhance their overall gaming and dining experience.
Gaming Experience
The gaming floors at Playtime Casino Kelowna are packed with hundreds of slot machines and a variety of table games, ensuring that every visitor finds something that fits their taste. With over 450 slot machines available, the options range widely in betting limits, with machines offering stakes from as low as 1¢ to $1.00, making it accessible for both casual players and high-stakes enthusiasts. The slot collection includes a mix of classic stepper reel slots and penny slots, along with interactive video slots that feature bonus games and thrilling progressive jackpots. Some of the popular slot games include Powerbucks, Lock-it-Link, Fortune 88, Wicked Winnings, and Rich Girl—each offering unique themes and features to keep players engaged.
An important aspect for visitors to note is that all slot machines at Playtime Casino Kelowna operate on a coinless system. This means they function on a ticket-in, ticket-out basis, where players can insert bills or use tickets to play and cash out winnings. The machines are programmed to accept Canadian bills exclusively, but guests need not worry about currency compatibility as the casino provides currency exchange services at their cashier desks.
For guests who prefer the thrill of traditional table games, the casino provides a wide selection of favorites, including Blackjack with a King’s Bounty side bet, E-Roulette and Live Roulette, as well as Ultimate Texas Hold’em. The table games section is tailored to offer something for everyone, and players can immerse themselves in a genuine casino experience, complete with live dealers. To accommodate poker enthusiasts, Playtime Casino Kelowna includes a dedicated four-table poker room, where players can enjoy poker games with blinds set at $1-3 and $2-5. The poker room is designed with comfort in mind, featuring attentive food and beverage service, allowing players to stay refreshed and focused on the game.
Hotel Accommodations
One of the main advantages of Playtime Casino Kelowna is its integration with the Delta Grand Okanagan Resort and Conference Centre, making it highly convenient for guests who wish to stay onsite. The resort is part of the prestigious Delta Hotels by Marriott and offers a luxurious experience across its 10-story building, which houses 262 elegantly designed rooms. Each room is equipped with a range of amenities designed to ensure maximum comfort for guests, including air conditioning, valet dry cleaning, a mini fridge, and secure safe deposit boxes, among other conveniences.
The resort doesn’t just cater to overnight stays but provides an expansive array of facilities, guaranteeing a premium experience for guests. It includes a well-equipped fitness center, a full-service spa, and a restaurant & wine bar that offers gourmet cuisine paired with an extensive wine selection. For those interested in a more casual experience, a marketplace is available within the hotel, offering a range of snacks, drinks, and everyday essentials. In addition, the hotel has a stunning outdoor pool area, complete with a poolside bar that adds an element of relaxation and entertainment for guests, particularly during the warmer months.
With its range of services, the Delta Grand Okanagan Resort caters to both individual travelers and corporate guests. The complex boasts over 35,000 square feet of flexible indoor and outdoor function space, making it ideal for conferences, business meetings, and private events. The conference center is spacious enough to accommodate up to 1,750 guests and features 14 event rooms with a maximum of 14 breakout rooms, providing flexibility and convenience for large gatherings or intimate business meetings.
Dining Options
The dining scene at Playtime Casino Kelowna is lively and diverse, with several on-site restaurants to choose from. One of the standout venues is Match Eatery & Public House, a popular spot known for its vibrant ambiance and wide array of menu options, which makes it ideal for groups of friends looking to unwind. The menu at Match Eatery includes a variety of quick bites and comfort food classics such as burgers, tacos, fries, sandwiches, nachos, and pizzas. For those with a sweet tooth, an assortment of desserts is available, along with a wide selection of energy drinks, beers, and other beverages to complement the meal.
In addition to Match Eatery, guests can enjoy a more extensive dining experience at The Buffet, where a wide selection of international dishes is offered, ensuring there’s something for every palate. However, it’s advisable to check the operating hours of The Buffet, as they may vary. For those who appreciate a nostalgic vibe, the Arcade Bar offers a fun and casual setting with retro-inspired decor and a selection of snacks to enjoy with friends or family.
Promotions and Special Offers
Playtime Casino Kelowna hosts a variety of promotions that offer guests the chance to win prizes and receive discounts on gaming and dining. Regular events include Hot Seat Draws with free slot play rewards and grand prize draws offering substantial cash prizes. Additionally, special promotions are scheduled around sports events, such as Game Day at MATCH, which features giveaways and food and beverage specials tailored for sports enthusiasts.
| Promotion Name | Details | Draw Times | Source |
|---|---|---|---|
| Grand Prize Draws | Win up to $1,000 | Sundays at 2:30 PM & 4:30 PM | kelowna.playtimecasino.ca |
| Hot Seat Draws | $100 Free Slot Play | 1 PM & 3 PM daily | kelowna.playtimecasino.ca |
| MATCH Happy Hour | Daily specials on drinks and snacks | 3 PM – 6 PM & 9 PM – Close | kelowna.playtimecasino.ca |
Encore Rewards Program
The Encore Rewards program, part of Gateway Casinos’ offerings, provides members with exclusive benefits that include discounts on dining and gaming incentives. Members accumulate points that can be redeemed at various Gateway Casino locations, with three membership tiers: Diamond, Double Diamond, and Triple Diamond, each offering increasing rewards. Guests can sign up for this program at the Guest Services desk.
| Membership Tier | Benefits | Source |
|---|---|---|
| Diamond | Basic rewards and point accumulation | kelowna.playtimecasino.ca |
| Double Diamond | Enhanced rewards and exclusive promotions | kelowna.playtimecasino.ca |
| Triple Diamond | Highest tier with maximum perks and special offers | kelowna.playtimecasino.ca |
Accessibility and Guest Services
Playtime Casino Kelowna is designed to accommodate guests with disabilities. The facility provides wheelchair access, along with accessible formats and communication supports upon request. This emphasis on accessibility ensures that all guests can enjoy the gaming, dining, and entertainment options comfortably.
Group Bookings and Events
Ideal for group visits, Playtime Casino Kelowna offers tailored packages for special events and group bookings. The casino frequently hosts bus tours, which allow groups to visit and enjoy exclusive group deals, gaming vouchers, and dining discounts. Group event packages can be customized for corporate gatherings, birthdays, and other celebrations, enhancing the overall experience with dedicated spaces and exclusive promotions.
Payment Methods and Cash Handling
At Playtime Casino Kelowna, all slot machines operate on a coinless system, utilizing ticket-in, ticket-out technology. This means that players insert cash or tickets into the machines and receive tickets upon cashing out, which can then be redeemed at cashier stations or kiosks within the casino. The machines accept Canadian bills only; however, the casino provides currency exchange services at the cashier for guests carrying foreign currency.
Table Games and Poker Room
For table games and poker, players use casino chips, which can be purchased directly at the gaming tables or at designated cashier areas. Winnings from table games are paid out in chips, which players can exchange for cash at the cashier before leaving the casino.
Encore Rewards Program
Members of the Encore Rewards program can accumulate points through their play, which can be redeemed for free slot play, dining discounts, and other rewards. Points are earned by inserting the Encore card into slot machines or presenting it at table games during play.
Age Restrictions
Guests must be at least 19 years old to enter and participate in gaming activities at Playtime Casino Kelowna. Valid government-issued identification is required upon entry to verify age.
Dress Code
The casino maintains a casual dress code, allowing guests to dress comfortably. However, attire should be neat and presentable; clothing with offensive language or imagery is not permitted.
Responsible Gaming
Playtime Casino Kelowna promotes responsible gaming and provides resources for guests who may need assistance. The casino offers self-exclusion programs and access to support services for individuals seeking help with gambling-related issues.
Smoking Policy
The casino is a non-smoking facility; however, designated smoking areas are available outside the premises for guests who wish to smoke.
Accessibility
Playtime Casino Kelowna is committed to providing an accessible environment for all guests. The facility is wheelchair accessible, and accommodations such as accessible formats and communication supports are available upon request.
Parking
Complimentary parking is available for casino guests. The casino provides a covered parking area, known as the Green Zone, which offers free and safe parking with ample spots.
Nearby Attractions
One of the advantages of visiting Playtime Casino Kelowna is its prime location in downtown Kelowna, which offers easy access to a range of local attractions and scenic spots. Here are some popular sites within close proximity to the casino, making it easy to enrich your visit with additional activities.
- Kasugai Japanese Garden
Just a short walk from the casino, this tranquil Japanese garden symbolizes the friendship between Kelowna and its sister city, Kasugai, Japan. Visitors can stroll through beautifully landscaped paths featuring ponds, bridges, and traditional Japanese plants, creating a peaceful escape in the heart of the city. - Kelowna Art Gallery
For art enthusiasts, the Kelowna Art Gallery is nearby, showcasing a variety of exhibitions from local and international artists. With rotating displays, workshops, and events, it’s a great stop for those looking to immerse themselves in the creative culture of Kelowna. - Waterfront Park
Located along the shores of Okanagan Lake, Waterfront Park offers stunning views, sandy beaches, and walking trails that make it ideal for leisurely strolls and picnics. Visitors can enjoy sculptures, beautiful landscaping, and open spaces perfect for relaxation or enjoying outdoor performances in the amphitheater. - Okanagan Lake
With its close proximity to the casino, Okanagan Lake is an accessible destination for a variety of outdoor activities. From boating and fishing to paddleboarding, the lake offers multiple recreational opportunities. The lakefront also features charming cafes and restaurants with scenic views. - Knox Mountain Park
For those seeking a more active experience, Knox Mountain Park offers hiking trails with panoramic views of Kelowna and Okanagan Lake. The trails range from easy to moderate difficulty, making it a suitable option for all fitness levels. The viewpoints offer some of the best photo opportunities in the area. - Kelowna Farmers’ and Crafters’ Market
A short drive away, this lively market showcases fresh produce, handmade crafts, and local delicacies. Open on certain days of the week, it’s a great spot to purchase souvenirs or sample regional specialties from the Okanagan Valley.
With so many attractions within reach, Playtime Casino Kelowna provides not only an exciting gaming experience but also serves as a perfect base for exploring the cultural and natural highlights of Kelowna.
Customer Reviews and Ratings
Playtime Casino Kelowna has garnered a range of feedback from its patrons, reflecting diverse experiences. On Tripadvisor, the casino holds an average rating of 3.5 out of 5 based on 127 reviews, indicating a mix of positive and negative sentiments.
Positive Feedback:
Many visitors commend the casino for its friendly and professional staff. For instance, a frequent guest highlighted the professionalism of the staff, particularly mentioning a senior manager named Clayton for his adept handling of challenging situations.
Another patron praised the lively atmosphere and attentive service, noting that the slots were engaging and the server, Nancy, contributed to an enjoyable experience.
Areas of Concern:
Some guests have expressed dissatisfaction with certain aspects of the casino. A reviewer mentioned that the restaurant and buffet were closed during their visit, and they experienced long wait times for assistance, leading to a less favorable impression.
Another visitor reported feeling uncomfortable due to security procedures upon entry, which involved bag checks and scanning of identification, resulting in a decision not to enter the premises.
The feedback for Playtime Casino Kelowna is varied, with many guests appreciating the friendly staff and vibrant atmosphere, while others have encountered issues related to service and facility availability. Prospective visitors may find it beneficial to review recent comments and consider their personal preferences when planning a visit.
Overall Summary of Playtime Casino Kelowna
Playtime Casino Kelowna offers a well-rounded experience for guests seeking a variety of gaming options, dining venues, and nearby attractions. Its location near the scenic Okanagan Lake and downtown Kelowna makes it a popular destination for both locals and tourists. The casino’s offerings include a wide selection of slot machines, table games, and a dedicated poker room, as well as a rewards program that adds value for frequent players. However, some guests have experienced issues with limited dining options during certain hours and occasional delays in service.
Based on a balanced view of customer reviews, the casino scores well in areas such as customer service and atmosphere, though there is room for improvement in terms of facility access and promotional consistency.
Rating Summary
| Criterion | Rating (0-10) | Explanation |
|---|---|---|
| Trust & Fairness | 8 | Playtime Casino Kelowna is managed by Gateway Casinos & Entertainment, a reputable operator in Canada, ensuring trustworthy practices and adherence to responsible gaming standards. However, some guests have noted thorough security checks, which may impact comfort. |
| Games & Software | 9 | With over 450 slot machines, table games, and a poker room, the casino provides diverse gaming options. Games are regularly updated, and advanced ticket-in, ticket-out technology offers convenience, although some guests would prefer more high-stakes options. |
| Bonuses & Promotions | 7 | The Encore Rewards program provides value, with regular promotions for loyal players. However, some promotions are time-sensitive, and the dining discounts may not always be available due to restricted hours in certain areas. |
| Customer Support | 8 | The casino is praised for its friendly and professional staff, with specific employees mentioned for their service excellence. However, occasional complaints about delayed assistance during peak hours slightly affect the rating. |
Final Average Rating: 8/10
Playtime Casino Kelowna offers a well-maintained, enjoyable environment with diverse gaming options and friendly staff. It’s an appealing destination for gaming enthusiasts and those looking for additional entertainment options in Kelowna, though minor service limitations prevent a perfect score.
Frequently Asked Questions about Playtime Casino Kelowna
- What are the operating hours of Playtime Casino Kelowna?
- The casino is open Sunday – Tuesday from 10:00 AM to 1:00 AM and Wednesday – Saturday from 10:00 AM to 2:00 AM.
- Where is Playtime Casino Kelowna located?
- It is located at 1300 Water Street, Kelowna, British Columbia, Canada, near Okanagan Lake and the Delta Grand Hotel.
- What games are available at Playtime Casino Kelowna?
- The casino offers over 450 slot machines, a range of table games (including Blackjack, Roulette, and Ultimate Texas Hold’em), and a dedicated poker room with $1-3 and $2-5 blinds.
- What is the Encore Rewards program, and how can I join?
- The Encore Rewards program allows members to earn points for dining and gaming, with three tiers of membership (Diamond, Double Diamond, and Triple Diamond). You can join by visiting the Guest Services desk at the casino.
- Are there any nearby attractions?
- Yes, nearby attractions include Kasugai Japanese Garden, Kelowna Art Gallery, Waterfront Park, Okanagan Lake, and Knox Mountain Park.
- What promotions does Playtime Casino Kelowna offer?
- Regular promotions include Hot Seat Draws, Grand Prize Draws, Game Day specials, and Happy Hour at MATCH Eatery. Promotions can vary, so check the casino’s website for current offers.
- What are the dining options at the casino?
- Dining options include Match Eatery & Public House, and The Buffet (when open). MATCH features a casual menu, while The Buffet offers a variety of international dishes.
- What payment methods are accepted?
- Slot machines accept Canadian bills only, with ticket-in, ticket-out technology. Cashiers can exchange foreign currency, and table games accept cash or chips purchased at the cashier.
- Is there an age restriction to enter the casino?
- Yes, guests must be at least 19 years old and present valid government-issued ID for entry.
- Does the casino provide parking?
- Yes, complimentary parking is available in the Green Zone covered parking area.
- Is Playtime Casino Kelowna accessible for people with disabilities?
- Yes, the facility is wheelchair accessible, and accommodations such as accessible formats and communication supports are available upon request.
- Are there any restrictions on smoking inside the casino?
- The casino is a non-smoking facility, but designated outdoor smoking areas are available.
