Treasure Cove Casino and Hotel

Treasure Cove Casino and Hotel Review

Operating Hours and Contact Information

• Operating Hours: Open daily from 9:00 am to 2:00 am, excluding Christmas Day
• Address: 2003 Highway 97 South, Prince George, British Columbia, Canada
• Amenities: Bingo games, poker, an on-site hotel, and swimming pool available

The Treasure Cove Casino and Hotel in Prince George, British Columbia, offers a well-rounded entertainment experience with a wide selection of games. Featuring 500 slot machines, 12 table games, and amenities like bingo, poker, and a hotel with additional facilities, it aims to cater to diverse player preferences.

Treasure Cove Casino and Hotel: A premier destination in Prince George offering diverse gaming, comfortable accommodations, and engaging entertainment for an all-encompassing experience

Game Selection

Slot Machines

Treasure Cove Casino boasts a wide variety of slots, including both the latest machines and classic options to suit various player interests. With over 500 machines available, players can choose from denominations ranging from $0.01 to $1.00. All slot machines operate on a “ticket-in, ticket-out” system, allowing players to cash out with a ticket they can either use on other machines or redeem at the cashier. Should any issues arise, helpful slot staff dressed in navy blue uniforms are readily available to assist.

Slot Features	Details
Number of Machines	500+
Denominations	$0.01 to $1.00
Ticket-in, Ticket-out	Yes
Support Staff	Navy blue uniforms for easy ID

Table Games

Treasure Cove’s table game offerings are just as diverse. Guests can enjoy popular games like Blackjack, Fast Action Hold’em, Four Card Poker, and Electronic Roulette. For those interested in learning more about the rules or game etiquette, additional resources are available on the casino’s website.

• Operating Hours:
• Monday to Thursday: 4:00 pm – 2:00 am
• Friday to Sunday: 11:00 am – 2:00 am

The first table opens based on demand, so players are encouraged to arrive early for popular games.

Bingo and Virtual Bingo

Bingo enthusiasts will find plenty to enjoy at Treasure Cove with 322 bingo terminals available. Sessions are offered from Monday to Wednesday at 11:00 am, 6:00 pm, and 10:00 pm, and from Thursday to Sunday at 11:00 am, 2:30 pm, 6:00 pm, and 10:00 pm. Additionally, virtual bingo is available exclusively for British Columbia residents, ensuring even more options for bingo fans.

Bingo Schedule	Time
Monday to Wednesday	11:00 am, 6:00 pm, 10:00 pm
Thursday to Sunday	11:00 am, 2:30 pm, 6:00 pm, 10:00 pm

Players must ensure that their bingo card details match the ones sold for the session to claim prizes.

Hotel and Resort Amenities

The Prestige Treasure Cove Resort is an integral part of the Treasure Cove complex, offering a comfortable and modern stay for guests. The hotel features a range of amenities designed to cater to both relaxation and adventure, providing a balanced experience for all visitors.

• Rooms and Suites: Guests can choose from standard rooms or upgrade to suites, which include additional comforts such as kitchenettes, sitting areas, and workspaces. Rooms are designed for both leisure and business travelers, offering high-speed internet, flat-screen TVs, and luxurious bedding.
• Amenities:
  • Swimming Pool and Waterslide: Ideal for families or anyone looking to unwind, the pool area includes a large pool and a waterslide.
  • Hot Tub: Guests can enjoy the hot tub for relaxation.
  • Fitness Center: Open to all guests, the fitness center offers a variety of cardio machines and weights, making it easy to maintain fitness routines.
  • Meeting and Event Spaces: Perfect for business or personal gatherings, the hotel provides several meeting rooms equipped with audio-visual facilities.

Amenity	Details
Pool & Waterslide	Large pool with a fun waterslide for all ages
Hot Tub	Relaxing hot tub area
Fitness Center	Open to all guests with modern equipment
Meeting Rooms	Available for business and private events

Casino Promotions and Events

Treasure Cove Casino frequently runs enticing promotions aimed at enhancing the player experience. These include Bingo 101, an introductory event designed to teach newcomers how to play bingo in a fun, relaxed environment with opportunities to win up to $200 in free play prizes. Regular players can also participate in various draws and free play giveaways throughout the week. Details on current promotions are available on the official website.

Loyalty Program: Encore Rewards

As part of British Columbia’s Encore Rewards, players at Treasure Cove Casino can earn and redeem points for gameplay and dining. The Encore Rewards system has four tiers—Single Diamond, Double Diamond, Triple Diamond, and Elite—each offering unique benefits. Points earned at Treasure Cove Casino can also be redeemed at other BC casinos or online via PlayNow. More information on this rewards program is available on the Encore Rewards website.

Encore Rewards Tiers	Benefits
Single Diamond	Basic perks for new members
Double Diamond	Enhanced rewards, including more point bonuses
Triple Diamond	Exclusive access to events and special offers
Elite	Top-tier benefits, including priority services

Safety and Responsible Gaming

Committed to a safe and enjoyable environment, Treasure Cove Casino emphasizes responsible gaming practices. Through partnerships with British Columbia’s gambling safety organizations, the casino provides resources and self-exclusion options for guests who may need support. Staff members are trained to assist patrons with information on safe play limits and offer guidance for those seeking help. Visit the casino’s responsible gaming page for more information.

Treasure Cove Show Lounge

The Treasure Cove Show Lounge offers entertainment options for those looking to enjoy live performances. While currently undergoing renovations, this space traditionally features live music, comedy acts, and special events. Guests can check the website for updates on reopening and upcoming events.

Dining and Bar Service Hours

The Treasure Cove Café is the main dining venue on the property, serving breakfast, lunch, and dinner with a range of menu items, from sandwiches and pizzas to salads and muffins. The café offers convenient hours, aligning with casino operations to provide guests with a place to relax between games.

Service	Sunday – Thursday	Friday – Saturday
Kitchen	9:00 am – 10:00 pm	9:00 am – 11:00 pm
Bar	11:00 am – 12:00 am	11:00 am – 1:00 am

For additional dining and lounge options, guests can also explore the nearby area, as the casino’s central location in Prince George offers easy access to local restaurants and entertainment.

Payment Methods and Withdrawal Policies at Treasure Cove Casino

Accepted Payment Methods

Treasure Cove Casino offers a variety of payment options to accommodate its guests:

• Cash: The most straightforward method for transactions within the casino.
• Debit and Credit Cards: Major cards such as Visa and Mastercard are accepted for purchasing chips and other services.
• Casino Vouchers: Utilized within the casino, these vouchers can be obtained and redeemed at various gaming stations.
• Encore Rewards Points: Members of the Encore Rewards program can redeem accumulated points for free play on slot machines.

Withdrawal Policies and Limits

While specific withdrawal limits at Treasure Cove Casino are not publicly detailed, it’s common for casinos to implement certain restrictions:

• Minimum Withdrawal Amounts: Typically, casinos set a minimum withdrawal limit ranging from $10 to $50.
• Maximum Withdrawal Limits: These can vary, with some establishments setting monthly limits between $2,000 and $50,000, depending on the player’s status and chosen withdrawal method.

For precise information regarding withdrawal limits and processing times, guests are encouraged to consult directly with the casino’s cashier or customer service representatives.

Responsible Gaming and Financial Management

Treasure Cove Casino emphasizes responsible gaming and offers resources to help guests manage their spending. The casino provides information on setting personal limits and accessing support services for those who may need assistance. For more details, visitors can refer to the casino’s responsible gaming guidelines available on their official website.

By offering a range of payment methods and maintaining transparent withdrawal policies, Treasure Cove Casino aims to provide a secure and convenient gaming environment for all its patrons.

Safety and Security Measures at Treasure Cove Casino

Treasure Cove Casino places high importance on creating a safe and secure environment for all its guests and staff. Here are some of the primary safety protocols and security measures that contribute to a secure experience at this establishment.

Security Staff and Surveillance

1. Trained Security Personnel: The casino employs a dedicated team of trained security personnel who patrol the premises, ensuring that guests can enjoy the casino and hotel facilities in a safe environment. Security staff are trained in handling various situations, from routine guest assistance to emergency response.
2. 24/7 Surveillance System: Treasure Cove Casino is equipped with a comprehensive surveillance system that monitors the gaming floors, entrances, exits, and other key areas. Cameras operate 24/7, capturing and recording activities to prevent and respond to any security issues effectively.
3. ID Checks and Age Verification: To ensure that only authorized guests enter the gaming areas, ID checks are conducted regularly, especially at the entrance. The legal gambling age in British Columbia is 19, and strict age verification policies are enforced to comply with local laws.

Health and Safety Protocols

1. Emergency Preparedness: The casino staff undergo regular training in emergency procedures, including fire evacuation, medical assistance, and guest safety protocols. Emergency exits are clearly marked, and guests are given clear instructions on how to safely navigate the property in case of an emergency.
2. Health and Hygiene Measures: Since the COVID-19 pandemic, the casino has implemented enhanced health protocols, including regular sanitization of high-touch areas and provision of hand sanitizers throughout the property. Although mask policies and distancing requirements may vary based on local health guidelines, Treasure Cove Casino remains committed to maintaining a hygienic environment.

Responsible Gaming and Financial Safety

1. Player Assistance and Self-Exclusion Options: Treasure Cove Casino is committed to responsible gaming, offering resources and support for guests who need help managing their gaming habits. Self-exclusion options are available, allowing players to voluntarily restrict their own access to the casino. Information on responsible gaming resources is also available, with trained staff ready to provide assistance.
2. Financial Transaction Security: The casino ensures that all payment methods, including cash, credit card transactions, and loyalty points, are processed securely. In addition, staff are trained to handle financial transactions carefully and help prevent fraudulent activities.

Privacy and Data Protection

1. Guest Privacy: Treasure Cove Casino respects the privacy of its guests and follows strict protocols to protect any personal information collected. Information provided during registration, loyalty program sign-ups, and payment processes is secured in accordance with British Columbia’s privacy laws.
2. Data Encryption: The casino uses data encryption technologies to safeguard guest information, particularly during digital transactions. Whether a guest is using their Encore Rewards card, redeeming points, or conducting any other digital transaction, all data is kept confidential and protected from unauthorized access.

By maintaining these robust safety protocols and prioritizing both physical and digital security, Treasure Cove Casino aims to offer an enjoyable and secure experience for everyone who visits.

Nearby Attractions

Treasure Cove Casino’s location in Prince George is ideal for visitors looking to explore the surrounding area. The hotel is within close proximity to various natural attractions and outdoor activities, making it an excellent choice for those who enjoy both gaming and outdoor recreation.

• Forests and Trails: Numerous trails and parks surround the area, with scenic paths ideal for hiking and wildlife watching.
• Local Lakes and Fishing Spots: Guests can enjoy fishing at nearby lakes, or take part in local guided tours.
• Golf Courses: The area boasts several golf courses for those interested in a round or two amid the beautiful British Columbia landscape.

Event Hosting and Conference Services

For those looking to host events, the Treasure Cove Casino and Hotel offers versatile spaces for corporate events, conferences, and private celebrations. The event spaces are equipped with modern audiovisual equipment, catering options, and support services to ensure successful gatherings. Whether it’s a corporate retreat or a wedding, the resort’s team assists with planning and customization for memorable experiences.

Customer Service and Support

Treasure Cove Casino is known for its friendly and attentive service. Staff members, easily identifiable in their designated uniforms, are available throughout the casino floor, hotel, and dining areas to assist guests. The casino’s commitment to customer satisfaction is evident in its well-trained staff and emphasis on guest safety and comfort. Additionally, the property has established a variety of support options for guests with accessibility needs.

Transportation and Accessibility

Treasure Cove Casino and Hotel is conveniently accessible by car, located along Highway 97 South in Prince George, making it easy for travelers from neighboring regions to visit. For those without vehicles, there are local taxi and rideshare services that operate in the area, as well as public transportation options.

Transportation Option	Details
Car	Located along Highway 97 South
Public Transit	Nearby bus stops for easy access
Taxi/Rideshare	Available throughout Prince George

Treasure Cove Casino and Hotel offers an impressive range of entertainment, dining, and accommodation options, providing a well-rounded experience for all types of guests, from gaming enthusiasts to families and business travelers alike. For more details on events, room bookings, or special packages, visit the official website.

User Reviews and Ratings: Pros and Cons of Treasure Cove Casino and Hotel

Treasure Cove Casino and Hotel in Prince George, British Columbia, has garnered a range of feedback from its patrons. On Tripadvisor, it holds an average rating of 3.5 out of 5, based on 62 reviews.

Positive Feedback:

• Gaming Variety: Guests appreciate the extensive selection of games, including over 500 slot machines and various table games, catering to diverse preferences.
• Cleanliness and Atmosphere: Many visitors commend the casino for its cleanliness and inviting ambiance, contributing to an enjoyable gaming experience.
• Friendly Staff: The professionalism and friendliness of the staff are frequently highlighted, with guests noting attentive service throughout the casino and hotel.

Areas for Improvement:

• Customer Service Issues: Some reviews mention instances of unprofessional behavior and inadequate service, particularly concerning hotel staff and room service.
• Discrimination Concerns: There are reports of guests feeling discriminated against based on appearance or attire, indicating a need for improved inclusivity and staff training.
• Parking Challenges: Guests have noted difficulties with parking availability, especially during peak hours, as casino patrons occupy spaces intended for hotel guests.

Overall, while many patrons enjoy the gaming options and atmosphere at Treasure Cove Casino and Hotel, there are areas identified for enhancement, particularly in customer service and parking management.

Overall Evaluation of Treasure Cove Casino and Hotel

Treasure Cove Casino and Hotel is a popular choice for entertainment in Prince George, British Columbia, with a solid selection of games and amenities. However, feedback reveals some areas where the casino could improve, particularly in customer support and facilities management. Here’s an overall rating based on key criteria:

1. Trust & Fairness: 8/10

• Strengths: Treasure Cove Casino prioritizes guest security with 24/7 surveillance, responsible gaming resources, and clear policies. ID checks and strict adherence to age verification add to a trustworthy environment.
• Areas for Improvement: Some feedback suggests inconsistent customer experiences, particularly concerning fairness in customer treatment, indicating a need for enhanced staff training.

2. Games & Software: 9/10

• Strengths: With over 500 slot machines, multiple table games, and bingo options, Treasure Cove Casino offers a wide array of gaming options that appeal to varied preferences.
• Areas for Improvement: While game variety is high, an increase in virtual gaming options and more live entertainment could further enhance the experience.

3. Bonuses & Promotions: 7/10

• Strengths: The Encore Rewards loyalty program and regular promotions, including free play and bingo sessions, provide incentives for frequent players.
• Areas for Improvement: Limited dining-related offers and fewer exclusive bonuses compared to larger casinos may reduce appeal for high-frequency or high-stakes players.

4. Customer Support: 6/10

• Strengths: The casino staff is often commended for friendliness, and support is available across the casino floor.
• Areas for Improvement: Some reviews cite unprofessional behavior and lapses in service quality, particularly in the hotel. Addressing these issues could improve the guest experience.

Overall Score: 7.5/10

Conclusion: Treasure Cove Casino and Hotel provides a reliable gaming environment with solid entertainment options and adequate rewards. While it excels in game variety and security, enhancements in customer service and promotional offerings would make it more competitive. This is a well-rounded choice for casual gamers and those visiting Prince George, though high-stakes or frequent casino guests may find certain areas lacking.

Frequently Asked Questions (FAQ) about Treasure Cove Casino and Hotel

1. What are the operating hours of Treasure Cove Casino?
Treasure Cove Casino is open daily from 9:00 am to 2:00 am, excluding Christmas Day.

2. Where is Treasure Cove Casino located?
The casino is located at 2003 Highway 97 South, Prince George, British Columbia, Canada.

3. What types of games are available at Treasure Cove Casino?
The casino offers over 500 slot machines, 12 table games (including Blackjack and Poker), and various bingo options, including virtual bingo for British Columbia residents.

4. Does Treasure Cove Casino have a rewards program?
Yes, it participates in the Encore Rewards program, allowing players to earn points through gameplay and redeem them for rewards at BC casinos or on PlayNow.

5. What dining options are available?
The main dining option is the Treasure Cove Café, which serves breakfast, lunch, and dinner. The bar operates with extended hours on weekends.

6. What amenities are offered at the hotel?
The hotel offers a swimming pool, waterslide, hot tub, fitness center, and meeting rooms for events. It is part of the Prestige Treasure Cove Resort.

7. Is there an age restriction for entry?
Yes, only guests aged 19 and older are permitted to enter the gaming areas, in compliance with British Columbia’s legal gambling age.

8. How does the casino ensure safety and security?
Treasure Cove Casino employs 24/7 surveillance, trained security personnel, and ID verification to ensure a secure environment for all guests.

9. What payment methods are accepted?
The casino accepts cash, major credit/debit cards, and Encore Rewards points for certain transactions.

10. Are there any withdrawal limits?
While specific limits are not disclosed, standard casino policies apply, which may include minimum and maximum withdrawal amounts. Guests can contact customer service for more information.

11. Does the casino offer any promotions or bonuses?
Yes, regular promotions include free play offers, bingo events, and loyalty rewards through Encore Rewards. These can be found on the Treasure Cove Casino website.

12. Are there options for responsible gaming?
Yes, the casino provides self-exclusion options and access to responsible gaming resources for guests needing assistance managing their play.

13. Can I host an event or meeting at the casino?
Yes, the hotel has event and meeting spaces equipped with audiovisual technology and catering services, suitable for corporate events, weddings, and private gatherings.

14. Is there parking available?
Yes, the casino offers parking; however, guests have noted that it can be limited during peak hours, as spaces are shared with hotel visitors.