Shorelines Casino Belleville

Shorelines Casino Belleville Review

Overview and Location

Shorelines Casino Belleville is a popular entertainment destination located in the charming city of Belleville, Ontario, Canada. Conveniently situated at 380 Bell Boulevard, the casino is easily accessible from major highways, making it an attractive option for both locals and travelers. Nestled between Toronto and Ottawa, it serves as an ideal stopover for those exploring Eastern Ontario.

Shorelines Casino Belleville: Your ultimate destination for thrilling gaming, live entertainment, and exceptional dining in the heart of Ontario

History and Establishment

Shorelines Casino Belleville opened its doors in January 2017, becoming the first new casino to be built in Ontario in over a decade at the time. The project was part of an initiative by the Ontario Lottery and Gaming Corporation (OLG) to modernize gaming facilities and enhance entertainment options across the province. Since its inception, the casino has gained a reputation for its state-of-the-art gaming floor, welcoming atmosphere, and quality dining experiences.

Licensing and Ownership

The casino operates under a license issued by the Alcohol and Gaming Commission of Ontario (AGCO) and adheres to all regulations set forth by the province to ensure fair gaming practices and a safe environment for visitors. It is part of the Great Canadian Entertainment Corporation, a leading organization in the Canadian gaming and hospitality industry. This company manages numerous gaming establishments across Canada, ensuring consistent quality and a commitment to customer satisfaction.

Part of a Larger Network

Shorelines Casino Belleville is one of several casinos under the “Shorelines” brand. The network also includes facilities in Gananoque, Peterborough, and other locations in Ontario. Each Shorelines Casino offers a unique experience tailored to its community, while maintaining a high standard of entertainment, dining, and gaming options. This cohesive approach enables the brand to cater to diverse customer preferences while upholding its reputation for excellence.

General Description

Shorelines Casino Belleville is more than just a gaming venue. The casino boasts a modern design, featuring over 450 slot machines, a variety of table games, and a comfortable poker room. It also houses a casual dining restaurant, offering a menu designed to satisfy a wide range of tastes. The facility is known for its warm hospitality, making every guest feel welcome from the moment they arrive.

With its combination of entertainment, gaming, and dining, Shorelines Casino Belleville has established itself as a hub for recreation in the region. Its strategic location, modern amenities, and affiliation with the trusted Great Canadian Entertainment Corporation make it a standout choice for a fun and memorable experience.

Gaming Options at Shorelines Casino Belleville

Shorelines Casino Belleville offers a wide array of gaming experiences, tailored to meet the preferences of both seasoned players and casual visitors. The casino’s modern gaming floor provides an exciting and dynamic atmosphere where guests can explore a variety of games.

Slot Machines

One of the main attractions at Shorelines Casino Belleville is its extensive collection of slot machines. With over 450 machines, there is something for everyone, ranging from classic three-reel slots to the latest video slot games with immersive graphics and engaging themes.

Key features of the slot experience include:

• Betting Range: Slots accommodate a wide range of budgets, with denominations starting as low as a few cents, making it accessible for all players.
• Progressive Jackpots: Some machines offer the chance to win life-changing jackpots through progressive prizes.
• Variety of Themes: Themes range from adventure and fantasy to classic fruit machines, ensuring there’s always something new to try.

Table Games

For those who enjoy the thrill of live-action gaming, the casino offers a selection of classic table games, each run by professional and friendly dealers. Popular options include:

• Blackjack: Test your skills in this strategic and fast-paced game of 21.
• Roulette: Experience the excitement of spinning the wheel and placing bets on your lucky numbers.
• Baccarat: A favorite among high rollers, baccarat combines strategy with suspense.
• Poker Variants: Enjoy games like Three-Card Poker, which adds a modern twist to a timeless favorite.

Electronic Gaming Options

For guests who prefer a digital twist, Shorelines Casino Belleville features electronic table games. These offer the same excitement as traditional table games but allow for a more private and self-paced gaming experience. Games include:

• Virtual Blackjack
• Digital Roulette
• Baccarat Terminals

Poker Room

The casino includes a dedicated poker area, providing a more focused environment for poker enthusiasts. Key features include:

• Cash Games: Regular cash games are available for varying skill levels and budgets.
• Comfortable Setting: The poker room is designed to provide a relaxed and enjoyable atmosphere for players.

Special Gaming Promotions

Shorelines Casino Belleville frequently offers promotions and tournaments to enhance the gaming experience. These may include:

• Slot Tournaments: Compete for prizes in fast-paced competitions.
• Table Game Challenges: Special events focused on blackjack or poker.
• Member Rewards: Through the Shorelines Rewards Program, guests can earn points while playing, which can be redeemed for various benefits.

Responsible Gaming Commitment

The casino is dedicated to promoting responsible gambling. It provides resources, tools, and support for players who need assistance managing their gaming habits. Initiatives include:

• Self-Exclusion Programs
• Educational Materials
• Trained Staff: Employees are trained to recognize and assist with responsible gaming concerns.

Gaming Overview Table

Category	Games Available	Key Features
Slot Machines	450+ Slots	Progressive jackpots, diverse themes
Table Games	Blackjack, Roulette, Baccarat, Poker	Professional dealers, strategic play
Electronic Games	Virtual Blackjack, Digital Roulette	Private, self-paced options
Poker Room	Cash Games	Dedicated space, casual environment

Shorelines Casino Belleville’s diverse gaming options ensure that every visitor can find something to enjoy, whether they’re a first-time player or a seasoned gaming enthusiast. This carefully curated selection of games reflects the casino’s commitment to providing an exceptional entertainment experience.

Payment and Withdrawal Methods at Shorelines Casino Belleville

Shorelines Casino Belleville provides patrons with a variety of secure and convenient payment options for both deposits and withdrawals, ensuring a seamless gaming experience.

Accepted Payment Methods

• Credit Cards: Major credit cards such as Visa, MasterCard, American Express, and Discover are accepted for deposits, offering a familiar and straightforward method for funding your gaming activities. 
• Digital Wallets: For those who prefer digital transactions, PayPal and Apple Pay are supported, providing quick and secure ways to start playing immediately. 

Withdrawal Methods

• Credit Cards: Withdrawals can be processed back to Visa, MasterCard, and American Express cards, offering a reliable method to access your winnings. 
• Digital Wallets: For faster transactions, PayPal and Apple Pay are available for withdrawals, catering to users who prefer digital wallet services for their transactions. 

Transaction Processing Times

• Credit Cards: Deposits are typically instant, while withdrawals may take several business days to process, depending on the financial institution’s policies.
• Digital Wallets: Both deposits and withdrawals are generally processed instantly, offering a quicker alternative to traditional banking methods.

Transaction Limits and Fees

• Minimum and Maximum Amounts: Specific deposit and withdrawal limits may apply, varying by payment method. It’s advisable to consult with the casino’s customer service or refer to their official guidelines for detailed information.
• Fees: While the casino strives to minimize additional charges, certain payment providers may impose fees for processing transactions. Players should review the terms associated with their chosen payment method to understand any potential costs.

Responsible Gaming Measures

Shorelines Casino Belleville is committed to promoting responsible gaming. The casino provides resources and support for players to manage their gaming activities effectively, including self-exclusion programs and access to educational materials on responsible gambling practices.

By offering a range of payment and withdrawal options, Shorelines Casino Belleville ensures that players can enjoy their gaming experience with convenience and peace of mind.

Loyalty Programs, Promotions, and Bonuses at Shorelines Casino Belleville

Shorelines Casino Belleville offers a variety of loyalty programs and promotions designed to enhance the gaming experience for its patrons. These initiatives provide additional value and entertainment, catering to both new and returning guests.

Great Canadian Rewards Program

The Great Canadian Rewards program is a comprehensive loyalty scheme that allows members to earn points through gameplay, which can be redeemed for various benefits. Membership is free and provides access to exclusive promotions and offers.

Key Features:

• Earning Points: Members accumulate points by playing slot machines and table games.
• Redeeming Points: Accumulated points can be exchanged for Free Play, dining, and other amenities.
• Tiered Benefits: The program features multiple tiers, each offering unique rewards and privileges.

To join, visit the Guest Services desk at Shorelines Casino Belleville or sign up online.

Ongoing Promotions

Shorelines Casino Belleville hosts a variety of promotions to enhance the gaming experience. Some of the current offerings include:

• Birthday Free Play: Members celebrating their birthday month receive Free Play offers based on their tier level. Additionally, a monthly birthday party provides chances to win extra Free Play.
• Money Mondays: On Mondays, members can play for a chance to win up to $500 in Bonus U-Spin Free Play by meeting specific wagering requirements on eligible slot machines. 
• Jolly Sundays: During the holiday season, eligible patrons can pick a card to reveal merchandise or Free Play prizes on designated Sundays.
• Your Wishlist Your Way: From December 1, 2024, to January 3, 2025, members can earn ballots through gameplay for daily draws and grand prize draws, with rewards including Free Play and event tickets. 
• Blow Out Hour: On Tuesdays and Thursdays, selected participants have the opportunity to enter the Blow Out Cube, where they can win Free Play or Free Bet prizes by catching game pieces within a time limit. 

For the most current information on promotions and events, patrons are encouraged to visit the official Shorelines Casino Belleville website or contact Guest Services.

Responsible Gaming

Shorelines Casino Belleville is committed to promoting responsible gaming. The casino provides resources and support for players to manage their gaming activities effectively, including self-exclusion programs and access to educational materials on responsible gambling practices.

By offering a range of loyalty programs and promotions, Shorelines Casino Belleville aims to provide an engaging and rewarding experience for all guests.

Dining Options at Shorelines Casino Belleville

Shorelines Casino Belleville offers a variety of dining options to complement its gaming and entertainment experiences. Guests can enjoy meals ranging from casual fare to buffet-style dining, all within the casino premises.

Windward Restaurant & Lounge

The Windward Restaurant & Lounge provides a casual dining atmosphere with a menu that blends American and French cuisines. Guests can select from a variety of dishes for breakfast, lunch, and dinner, accompanied by a full-service bar offering a selection of wines, beers, and cocktails. 

The Buffet

For those who prefer a variety of options, The Buffet at Shorelines Casino Belleville serves a wide array of dishes, including meats, salads, and desserts. The buffet features daily themed choices, catering to diverse culinary preferences. 

Dining Hours and Specials

The casino’s dining venues operate during the casino’s business hours, with specific meal times designated for breakfast, lunch, and dinner. Special promotions and discounts are available for members of the casino’s loyalty programs, enhancing the dining experience. 

Shorelines Casino Belleville is committed to providing a diverse and enjoyable dining experience for all guests, complementing the entertainment and gaming options available.

Entertainment and Nightlife at Shorelines Casino Belleville

Shorelines Casino Belleville offers a dynamic entertainment and nightlife scene, providing guests with a variety of live performances and events to enhance their visit.

Live Music Performances

Every Friday and Saturday, the casino hosts live music events featuring talented local and guest artists. The performances cover a wide range of musical genres, including jazz, rock, blues, and soul, catering to diverse musical tastes. These events are complimentary, allowing guests to enjoy quality entertainment without additional costs. 

Featured Events

Shorelines Casino Belleville regularly schedules special events and performances. For instance, on December 13 and 14, 2024, the casino will feature The Fade Kings, a band known for their unique sound that blends blues, R&B, soul, jazz, Latin, and classic rock. Their performance is set to take place from 8 PM to 12 AM, with no cover charge. 

Entertainment Venue

The casino’s entertainment area is designed to provide an engaging atmosphere where guests can relax and enjoy live performances. The venue is equipped with comfortable seating and quality acoustics to enhance the overall experience.

Additional Amenities

In addition to live entertainment, Shorelines Casino Belleville offers dining options such as the Windward Restaurant & Lounge and The Buffet, allowing guests to enjoy meals and drinks while experiencing the nightlife. 

By offering a variety of entertainment options, Shorelines Casino Belleville aims to create a vibrant nightlife experience for all visitors.

Accommodation Options Near Shorelines Casino Belleville

Shorelines Casino Belleville does not have an on-site hotel. However, several nearby accommodations offer convenient lodging options for guests.

TownePlace Suites by Marriott Belleville

Located adjacent to the casino at 400 Bell Boulevard, TownePlace Suites provides comfortable suites with fully equipped kitchens, free Wi-Fi, and complimentary breakfast. Guests can also enjoy amenities such as an indoor pool and fitness center. 

Hampton Inn & Suites by Hilton Belleville

Situated approximately 1.2 miles from the casino at 784 Bell Boulevard, this hotel offers modern rooms and suites, free breakfast, and access to an indoor swimming pool and exercise room. 

Best Western Belleville

Located about 1.2 miles from the casino at 387 North Front Street, Best Western provides comfortable accommodations with free Wi-Fi, complimentary hot breakfast, and an indoor swimming pool. 

Fairfield Inn & Suites by Marriott Belleville

Approximately 1.3 miles from the casino at 407 North Front Street, this hotel offers rooms equipped with microwaves and refrigerators, free hot breakfast, and a heated indoor swimming pool. 

These nearby hotels offer a range of amenities and are conveniently located to provide comfortable lodging options for visitors to Shorelines Casino Belleville.

Safety and Security at Shorelines Casino Belleville

Shorelines Casino Belleville prioritizes the safety and security of its guests and employees through comprehensive measures and protocols.

Security Personnel

The casino employs trained security officers responsible for maintaining a safe environment. Their duties include monitoring the premises, conducting regular patrols, and assisting guests as needed. These officers are trained to handle various situations, ensuring a secure atmosphere for all patrons. 

Health and Safety Protocols

In response to health concerns, Shorelines Casino Belleville has implemented several protocols:

• Screening Measures: Guests and team members undergo screening in line with provincial government guidelines to prevent entry of individuals who are unwell or required to self-isolate. 
• Physical Barriers: Plexiglass barriers are installed at security podiums to minimize contact between staff and guests. 

Responsible Gambling Initiatives

The casino is committed to promoting responsible gambling through the PlaySmart Centre, which offers:

• Educational Resources: Information on how games work and strategies for healthy play.
• Support Services: Assistance for individuals concerned about their gambling habits.

This initiative fosters a safe and informed gaming environment.

Through these comprehensive security and safety measures, Shorelines Casino Belleville ensures a secure and enjoyable experience for all visitors.

Customer Support at Shorelines Casino Belleville

Shorelines Casino Belleville is dedicated to providing exceptional customer support to ensure a seamless and enjoyable experience for all guests.

Availability

The casino offers customer support through various channels, including in-person assistance at the Guest Services desk, telephone, and email. While specific operating hours are not detailed, the support team is available during casino operating hours to address inquiries and concerns.

Services Offered

The customer support team assists with a range of services, including:

• Game Information: Providing explanations of game rules and procedures.
• Account Management: Assisting with loyalty program enrollment and account inquiries.
• Promotions and Events: Offering details on current promotions, events, and special offers.
• General Inquiries: Addressing questions related to casino amenities, operating hours, and policies.

Contact Information

• Phone: Guests can contact the casino at (613) 689-9100 for immediate assistance during operating hours.
• Email: Inquiries can be directed to the casino’s official email address, which can be found on their official website.

By offering comprehensive customer support, Shorelines Casino Belleville ensures that guests receive the necessary assistance to enhance their overall experience.

Nearby Attractions Around Shorelines Casino Belleville

Shorelines Casino Belleville is surrounded by a variety of attractions that cater to diverse interests, enhancing the experience for visitors to the area.

Glanmore National Historic Site

Located approximately 4.4 kilometers from the casino, the Glanmore National Historic Site offers a glimpse into Canada’s architectural and cultural heritage. This beautifully restored Victorian-era mansion showcases period furnishings and art, providing insight into the region’s history.

Zwick Centennial Park

Situated about 3.7 kilometers from the casino, Zwick Centennial Park is a scenic waterfront area ideal for leisurely walks, picnics, and enjoying views of the Bay of Quinte. The park features walking trails, open green spaces, and playgrounds, making it a family-friendly destination.

Belleville City Hall

Approximately 3.6 kilometers from the casino, Belleville City Hall is an architectural landmark in the downtown district. Its historic significance and distinctive design make it a notable point of interest for visitors exploring the city’s heritage sites.

The Empire Theatre

Located around 3.5 kilometers from the casino, The Empire Theatre hosts a variety of live performances, including concerts, theatrical productions, and film screenings. This venue contributes to the vibrant cultural scene of Belleville.

Hastings and Prince Edward Regiment Museum

Situated within the Belleville Armoury at 187 Pinnacle Street, the Hastings and Prince Edward Regiment Museum preserves military artifacts and documents significant to the regiment’s history. The museum’s exhibits include uniforms, weapons, medals, and photographs, offering a comprehensive look into the local military heritage.

These attractions, in close proximity to Shorelines Casino Belleville, provide enriching experiences that complement the entertainment offered at the casino, allowing visitors to explore the cultural and natural beauty of the Belleville area.

User Reviews and Ratings of Shorelines Casino Belleville

Shorelines Casino Belleville has received a range of feedback from patrons, with an overall rating of 3.5 out of 5 on TripAdvisor, based on 64 reviews. 

Positive Feedback

Many guests appreciate the casino’s gaming offerings and atmosphere. For instance, a visitor noted, “We stopped in at the Casino on our way home one day to get a bite to eat and play a little. While the play was fine…” 

Areas for Improvement

Some reviews highlight concerns regarding the dining experience. A patron mentioned, “I ordered the Club sandwich which was made with packaged deli meat instead of real turkey. The fries were over-cooked and dried out.” 

Overall Impression

The casino offers a variety of gaming options and entertainment, appealing to many visitors. However, feedback suggests that enhancements in dining services could further elevate the guest experience.

For the most current insights, potential visitors are encouraged to consult recent reviews and the casino’s official communications.

Overall Assessment of Shorelines Casino Belleville

Shorelines Casino Belleville offers a well-rounded gaming and entertainment experience with its modern facilities, diverse gaming options, and a commitment to guest satisfaction. Its affiliation with the Great Canadian Entertainment Corporation ensures a high standard of trust and fairness, while the loyalty program and regular promotions enhance value for patrons. Despite these strengths, there is room for improvement in dining services and some aspects of customer experience, as highlighted in user reviews.

Ratings (0-10)

1. Trust & Fairness: 9/10
   The casino operates under the oversight of the Alcohol and Gaming Commission of Ontario (AGCO), ensuring compliance with strict regulatory standards. Its commitment to responsible gaming through the PlaySmart program reinforces trustworthiness.
2. Games & Software: 8/10
   With over 450 slot machines, numerous table games, and electronic gaming options, the casino offers a strong variety for players. However, some players might prefer a larger poker offering or additional unique games.
3. Bonuses & Promotions: 8/10
   The Great Canadian Rewards program and ongoing promotions provide good incentives for players. However, some reviews suggest that the promotions could be more extensive to cater to a wider audience.
4. Customer Support: 7/10
   While customer support is accessible and helpful, availability is limited to casino operating hours. Enhanced online support or 24/7 assistance could improve this rating.

Overall Score: 8/10

Shorelines Casino Belleville is a solid choice for gaming and entertainment in Eastern Ontario, offering reliability and enjoyment. With targeted improvements in customer experience and dining services, it could elevate its standing even further.

Frequently Asked Questions About Shorelines Casino Belleville

1. Where is Shorelines Casino Belleville located?
   It is located at 380 Bell Boulevard, Belleville, Ontario, Canada.
2. What games are available at the casino?
   The casino offers over 450 slot machines, table games like blackjack, roulette, baccarat, and electronic gaming options.
3. Does the casino have a loyalty program?
   Yes, the casino offers the Great Canadian Rewards program, which allows members to earn and redeem points.
4. Are there any dining options at the casino?
   Yes, the casino features the Windward Restaurant & Lounge and The Buffet.
5. Does Shorelines Casino Belleville have a hotel?
   No, the casino does not have an on-site hotel, but there are several nearby accommodations.
6. What entertainment options does the casino provide?
   The casino hosts live music performances and special events regularly.
7. Is the casino safe?
   Yes, the casino prioritizes guest safety through trained security personnel and comprehensive protocols.
8. What are the customer support options?
   Customer support is available via phone, email, and in-person at the Guest Services desk during operating hours.
9. Are there any promotions or bonuses?
   Yes, the casino frequently offers promotions, including Free Play, special events, and loyalty program rewards.
10. What attractions are near the casino?
    Nearby attractions include Glanmore National Historic Site, Zwick Centennial Park, and The Empire Theatre.
11. What are the hours of operation?
    Operating hours can vary, so it’s recommended to check the casino’s official website for up-to-date information.
12. Is parking available at the casino?
    Yes, Shorelines Casino Belleville offers free parking for its guests.
13. Can I play poker at the casino?
    While there are some poker variants available, the casino does not have a dedicated poker room.
14. What is the age requirement to enter the casino?
    Guests must be at least 19 years old to enter and play.
15. Does the casino promote responsible gaming?
    Yes, the casino supports responsible gaming through PlaySmart initiatives and resources.